Privacy Policy

Callagenix and GDPR

The following sets out how Callagenix complies with GDPR (General Data Protection Regulation), which covers privacy and data protection.

Callagenix takes your privacy very seriously and we have robust security and privacy procedures in place to protect your data.

What information do we collect?

We only hold information supplied during the sign-up process, such as your name, address, contact information, and information about the services you provide.

We do not collect any additional data other than what we need to provide you with our telephony services.

All the data we hold on your business is available for you to view inside your account - we do not hold any additional information outside of this.

We do not sell your data or share it with anyone outside Callagenix.

What do we do with the information we gather?

We only use the information you have provided to deliver the services you have selected.

As we do not use your details for promotional purposes, we do not require your explicit consent to contact you, as all communication is covered by the legitimate interest of both us and yourselves, being that we need to use the data you have provided in order to provide the services you have chosen to receive.

The information we hold on you is available to view in your account at any time.

You also have the right to be forgotten. You can ask us to delete the information we hold on you at any time and we carry this out as soon as practical, usually within 24 hours. This will also close your account.

Securing Your Data

Callagenix is committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering and storing personal information. Access to your information is only provided to staff who require it to manage your account.

What we collect?

Through the use of contact forms, call back requests and newsletter sign-ups, we may collect, but are not limited to, the following information:

  • Name and company name
  • Contact information, including address, email address and phone number
  • Documents to verify your identify and address

For some services, such as Answerphone and Call Recording, we store call recordings for a specified time. This can vary depending on the service and your requirements. Please contact us for more information.

We also store call log records, which are provided as a service and can be viewed in your account.

What do we do with the information?

We require the aforementioned information solely in order to understand your needs and provide you with a services you require.


Callagenix Ltd. is committed to protecting a User's privacy. It will only use the information that it collects about a User lawfully (in accordance with the Data Protection Act 1998).

Callagenix Ltd. collects information about Users for 2 reasons: firstly, to process your order and second, to provide you with the best possible Service.

Callagenix Ltd will give the User the chance to refuse any newsletters or emails from Callagenix Ltd or from another trader in the future.

Callagenix may use User's information as part of any report or publication without revealing any personal information of the User

The type of information Callagenix Ltd may collect about Users includes:

  • User's name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details

Callagenix Ltd will never collect sensitive information about a User without User's explicit consent.  We do not store credit card details nor do we share customer details with any 3rd parties, other than that required by regulatory bodies or required explicity for the provsion of the User services.

The information Callagenix Ltd hold will be accurate and up to date. Users can check the information  held about them by emailing If User finds any inaccuracies Callagenix will delete or correct error promptly.

The personal information that Callagenix Ltd hold will be held securely in accordance with Callagenix Ltd's internal security policy. If Callagenix Ltd intends to transfer User's information outside the EEA (European Economic Area) Callagenix Ltd will always obtain User's consent first.

Callagenix Ltd may use technology to track the patterns of behaviour of visitors to the Callagenix Ltd web site. This can include using a 'cookie' which would be stored on a User's browser. Users can usually modify their browsers to prevent this happening.

The information collected in this way can be used to identify a User unless  browser settings are modified.


Users agree to indemnify and hold Callagenix Ltd., and its subsidiaries, resellers, affiliates, officers, agents, co-branded partners or other partners, and employees, harmless from any claim or demand, including all legal fees, made by any third party due to or arising out of User's content on the Services, use of the Service by Users, connection to the Service by Users, User's violation of the Terms & Conditions, or User's violation of any rights of another including any claim of libel, defamation, violation of rights of privacy or property or other rights, including loss of Service by other Users and infringement of intellectual property.


Callagenix Ltd. its affiliates, resellers, or third parties may provide links to other World Wide Web sites or resources but is not responsible or liable, directly or indirectly for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Callagenix Ltd. is not responsible or liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.


What are cookies?

Cookies are small bits of information that are placed on your computer or mobile device when you visit almost any website. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website.

For instance, we use cookies on our site to allow you to login without having to type your login name each time. Other cookies help us to understand what did and didn’t interest you about our website so we can provide you with features that are more relevant and useful to you next time you visit. We and some of our partners also use cookies on our site to measure the effectiveness of advertising on our site and how visitors use our site.

As well as setting some cookies ourselves - "first party cookies", we also work with some partners to help give you access to even more great features on our site. These partners set "third party cookies" which enable their features to be provided on or through our website (such as advertising or videos). Third party cookies do not recognise you personally but can recognise your computer when it visits our websites. This helps to ensure you get the best experience possible when visiting these sites.

Some cookies, called "session cookies", stay on your computer only while your website browser is open and are deleted automatically once you close your browser. Other cookies, called "persistent cookies", remain on your computer or mobile device after your browser is closed. This enables websites to recognise your computer when you later re-open your browser to give you as smooth a browsing experience as possible.

What types of cookies do we use?

Essential cookies

These cookies help you to move around our site and use all its essential features. Without these cookies, our website would not work properly and you would not be able to use features such as the shopping basket or the secure customer account pages.

Performance and analytics cookies

These cookies cannot identify you personally; rather they provide us with anonymous information to help us understand which parts of our website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our website and we also use them to help us monitor how our visitors reach our sites and how effective our advertising is.

Functionality cookies

We use functionality cookies to save your settings on our website. We also use functionality cookies to remember things such as the last time you visited.

Some functionality cookies are essential if you want to view videos and maps on our site. We also use "Flash cookies" for some of our animated content and to remember some of your preferences such as your volume settings.

Advertising cookies

Advertising cookies help ensure that the advertisements you see on our website are as relevant to you as possible. For example, some advertising cookies help select advertisements that are based on your interests. Others help prevent the same advertisement from continuously reappearing for you.

Some of our partners may also use cookies or web beacons (a single-pixel image file) so that you see more relevant advertisements when visiting other websites.
The information collected by these cookies and web beacons does not enable us or these third parties to identify your name, contact details or other personally identifying details unless you choose to provide these details.

Social networking cookies

We also want to make it as easy as possible for you to share content from us with your friends through your favourite social networks. Social networking cookies, which are usually set by the social networking provider, enable such sharing to be smooth and seamless.

How can you manage your cookies?

You can set or amend your web browser controls to delete or disable cookies. If you choose to disable cookies on your computer or mobile device however, your access to some functionality and areas of our website may be degraded or restricted. provides good simple instructions on how to manage cookies on the different types of web browsers. also has a good summary of how to manage Flash cookies.

Most advertising networks offer you a way to opt out of advertising cookies. and have useful information on how to do this.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us using our customer service and feedback form and we’ll do our best to help.

Need help? Call us on +44 (0) 333 247 00 00 or send us a message