Services - International Numbers, Call divert services
ParkCloud, an award-winning, global provider of car park reservation systems, use a mixture of local and toll-free numbers right across Europe and beyond, now covering 22 countries around the world.
The international numbers now generate hundreds of thousands of calls a year and are mostly set-up for customer service provision allowing clients to connect to their multinational call centre easily and cost effectively.
Parkcloud's Mark Pegler said:
Having one service provider for all our inbound global telephony needs has really simplified our internal processes, saving on administration costs. In addition to the administration savings, the flexibility of the Callagenix system also saves on a traditional PABX hardware and being web-based makes it easy to maintain, even from a mobile phone when out of the office.
Using the Callagenix administration system means we can self-service at all hours of the day and night!
Plus help and support has been second-to-none throughout our commercial relationship.
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