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Take five to stop fraud

January 18 2022

Highlighting the Take Five to Stop Fraud campaign; checking that phone calls are genuine...Read more

A time for flexibility

January 05 2022

How businesses found ways to enable those working from home to contribute fully by adopting measures such as remote computer links and conference calling...Read more

Help to grow

August 04 2022

The importance of not just choosing the right systems but ensuring that they are able to be flexibly programmed in response to changing business needs...Read more

Roaming overseas

July 21 2022

When you are travelling overseas for business what’s the best way to stay in touch?...Read more

Helping to prevent fraud

July 06 2022

Simply by changing their own call scripts businesses may be able to help their customers to stay safe from fraud...Read more

Calling for customer service

June 21 2022

When good telephone answering techniques can be a win-win for customers and businesses alike...Read more