Written by Alison on June 17 2019
Gig economy, freelance, self employed; the world of work is changing fast. So much so that an article issued as part of the World Economic Forum’s meeting in January 2019 predicted that by 2027 the…
Tags: virtual assistant, sme news, call handling, call transfer
Written by Alison on June 03 2019
In 2018/19 more than 100,000 telephone scams were reported to HMRC. That contrasts with just under 8,000 reports in the previous year; an indication of just how prevalent telephone fraud had become. And it’s a…
Tags: business calls, virtual switchboards, call divert, fraud, scammers, hmrc, telephone security
Written by Matt on May 13 2019
VoIP stands for Voice over Internet Protocol, which is basically the technical way of saying internet phone calls. It is also known as internet phone or broadband phone.
When a phone call is made…
Tags: Voip, voip ip telephony, voip phone
Written by Alison on May 08 2019
When it comes to our health, the humble telephone has proved to be a lifesaver in more ways than one. Now we’re not simply talking here about the 999 service which has been helping to…
Tags: business calls, business numbers, sms, sms bulk, health news, business news, business hints
Written by Alison on April 01 2019
How long could your business cope without telephone access? Depending on the nature of your business the first hour or so of being without a phone might see beneficial. As you get your head down…
Tags: business calls, call diversion, call divert, disaster recovery, business continuity, ofcom
Written by Alison on March 18 2019
How did you design your business telephone system? Did it grow organically in line with your business, purchasing a new telephone handset each time you added to your staffing numbers? Or did you future…
Tags: virtual switchboards, business telephony, business solutions
Written by Alison on March 05 2019
“Clear and honest information before you buy broadband.” That headline comes from the Ofcom website as it introduced its new broadband code of practice which came into force on 1 March 2019. This new…
Tags: business calls, Voip, voip ip telephony, ip telephony, business telephony, ofcom
Written by Alison on February 18 2019
Social media, TV & radio appeals, shops on the high street, sending a letter….how do charities raise awareness and funds? Well partly it will depend on the nature and size of the charity. So whilst…
Tags: charity, charity fundraising, 0300 number, charity package, iof
Written by Alison on February 05 2019
When you are trying to grow your SME business, looking to build good relationships with suppliers and customers and deliver products and services which will resonate in the marketplace, the last thing you need is…
Tags: business calls, call diversion, call divert, call transfer, divert, sme, caller recognition
Written by Alison on December 13 2018
In the season of goodwill perhaps it is only natural for our thoughts to turn towards helping others, either in our local community or elsewhere across the globe. Some fundraising efforts, such as the annual…
Tags: charity, charity phones, local charities day, charity communications