Written by Alison on January 07 2020
In launching its plan of work for the 2020/21 financial year Ofcom’s stated aim is to “make sure people and businesses in the UK get the best from their communications services.” Five strategic priorities and…
Tags: business calls, virtual switchboards, business telephony, business continuity
Written by Alison on November 18 2019
Are you feeling generous? Even if you are, are you prepared to hand over 5% of your annual revenue to fraudsters? According to the International Fraud Awareness week website that’s the average amount lost…
Tags: business calls, call diversion, virtual switchboards, call divert, international numbers, phone fraud
Written by Alison on November 07 2019
We live in a 24/7 world. That world is influenced and inhabited by technology and people; and driven by demand. Its nature is one of expectation and every time we meet that expectation the demand…
Tags: business calls, call diversion, call divert, business phone answering, call transfer, sme news
Written by Alison on October 23 2019
5G networks may be taking the headlines at the moment; but at the other end of the spectrum, many businesses are being left behind. So much so that a report by the National Federation…
Tags: business calls, Voip, international phone numbers, voip ip telephony
Written by Alison on September 26 2019
“Fraudsters are opportunistic and enterprising, creative and innovative. They are quick to identify new targets and vulnerabilities and to adopt new tools and techniques.”
That quote from the Fraud Advisory Panel illustrates why…
Tags:
charity package,
charity news,
charity phone service,
charity suport,
fraud
Written by Alison on August 20 2019
How are the UK’s smaller businesses coping with current trading conditions? Well, depending on how you read the statistics, it is a bit of a good news/bad news scenario.
Released at the beginning…
Tags:
business calls,
virtual switchboards,
call divert,
business phone answering,
Voip,
business telephony,
sme news,
small business phones
Written by Alison on August 07 2019
It’s August, schools are well and truly out and the holiday exodus is in full flow. As a result normal commuter routes have quietened noticeably whilst the regular Friday/Saturday getaway is blocking motorways and other…
Tags: business calls, call diversion, business phone answering, international phone numbers, call transfer, international calls, holiday, sme news
Written by Alison on June 17 2019
Gig economy, freelance, self employed; the world of work is changing fast. So much so that an article issued as part of the World Economic Forum’s meeting in January 2019 predicted that by 2027 the…
Tags: virtual assistant, sme news, call handling, call transfer
Written by Alison on June 03 2019
In 2018/19 more than 100,000 telephone scams were reported to HMRC. That contrasts with just under 8,000 reports in the previous year; an indication of just how prevalent telephone fraud had become. And it’s a…
Tags: business calls, virtual switchboards, call divert, fraud, scammers, hmrc, telephone security
Written by Matt on May 13 2019
VoIP stands for Voice over Internet Protocol, which is basically the technical way of saying internet phone calls. It is also known as internet phone or broadband phone.
When a phone call is made…
Tags: Voip, voip ip telephony, voip phone