Written by Alison on March 17 2020
It’s the middle of March and whilst normally that means rejoicing at the start of spring and planning summer holidays, this year is different. This year the talk is about self isolation, about protecting family…
Tags: business calls, call divert, disaster recovery, business continuity, conference call, keep in touch
Written by Alison on March 02 2020
Our last article ‘It never rains but it pours’ looked at one aspect of continuity planning; focusing on the aftermath of flooding. Whilst those floods still seem to be prevalent across swathes of the country,…
Tags: call diversion, call divert, disaster recovery, business continuity, information line, telephone calls, self isolating, home working
Written by Matt on February 21 2020
This week the country has been dealing with the aftermath of Storm Dennis.
We’ve seen heartbreaking pictures of houses and businesses devastated by the rising flood water.
Hopefully the high waters will soon ease…
Tags: voip ip telephony, business continuity, business telephony, disaster recovery, flexible working, home working, home working Voip services
Written by Alison on February 18 2020
As Storm Dennis pounded down on already saturated fields and rivers the old saying to the effect that it never rains but it pours has never seemed more apt. Following on from an already wet…
Tags: call diversion, virtual switchboards, disaster recovery, business continuity
Written by Matt on February 12 2020
Since the start of the year, we’ve seen two examples that illustrate just how important it is to undertake disaster recovery/business continuity planning for your business.
The first is the ongoing
Written by Alison on February 03 2020
How many times a day does your phone interrupt your concentration? Admittedly your response will partly depend on the nature of your work. However, a study by Deloitte in 2016 revealed that people checked their…
Tags: business calls, call diversion, business telephony, virtual assistant
Written by Alison on January 21 2020
Amidst continuing Brexit uncertainty, election upheaval and a reduction in footfall over the Christmas period, the UK’s SMEs had an uneasy time as 2019 drew to a close. So much so that the Federation of…
Tags: business calls, call diversion, call divert, business phone answering, call transfer, sme news
Written by Alison on January 07 2020
In launching its plan of work for the 2020/21 financial year Ofcom’s stated aim is to “make sure people and businesses in the UK get the best from their communications services.” Five strategic priorities and…
Tags: business calls, virtual switchboards, business telephony, business continuity
Written by Alison on November 18 2019
Are you feeling generous? Even if you are, are you prepared to hand over 5% of your annual revenue to fraudsters? According to the International Fraud Awareness week website that’s the average amount lost…
Tags: business calls, call diversion, virtual switchboards, call divert, international numbers, phone fraud
Written by Alison on November 07 2019
We live in a 24/7 world. That world is influenced and inhabited by technology and people; and driven by demand. Its nature is one of expectation and every time we meet that expectation the demand…
Tags: business calls, call diversion, call divert, business phone answering, call transfer, sme news