Written by Alison on June 21 2022
Is your telephone set-up dedicated to delivering high levels of customer service? Have you got efficient hunt groups in place which ensure that calls are answered as swiftly as possible? Do you have direct…
Tags: business calls, call diversion, virtual switchboards, business news, customer service, customer satisfaction
Written by Alison on May 05 2022
The news that the UK’s digital watchdog, Ofcom, is to take a closer look at how digital algorithms affect our daily lives is hardly surprising. After all, algorithms increasingly influence much of our social…
Tags: business calls, virtual switchboards, algorithms, company switchboard, hunt groups
Written by Alison on April 19 2022
After a (mostly) sunny Easter Bank Holiday weekend, the question of whether to return to the office or not has been looming large in many people’s minds. Whilst some have no option other than to…
Tags: business calls, call diversion, virtual switchboards, Voip, business phone answering, hybrid working
Written by Alison on April 04 2022
In the late 1980s the village where this writer lives was experiencing major problems with phone calls either being cut off or dialling tones simply not being there. Eventually it was acknowledged that the phone…
Tags: business calls, Voip, ip telephony, voip ip telephony, business telephony
Written by Alison on March 08 2022
Brexit, the pandemic, and now the war in Ukraine: Over the space of a few short years the world and our perception of it has been challenged to a great extent. Working from home has…
Tags: business calls, business phone answering, charity calls, charity solutions
Written by Alison on February 23 2022
Inflation: It’s not a word that UK businesses have had to contend with in recent times. Apart from a brief hiccup at the end of 2017, the annual UK Consumer Prices Index (CPI) has not…
Tags: business calls, business telephony, Voip, call diversion
Written by Alison on February 08 2022
Once upon a time our communicating and viewing choices were simple. We talked or wrote letters, went out to see plays or to listen to music, and shared thoughts and ideas by issuing pamphlets, in…
Tags: business calls, call diversion, business phone answering, information line
Written by Alison on November 16 2021
With access to mobile and internet telephony being so widespread why do we still need phone boxes on our streets? It’s a legitimate question and one which gave rise to a movement to remove thousands…
Tags: charity, charity calls, ofcom, phone box, red phone box
Written by Alison on November 02 2021
It’s hard not to be aware of the United Nations Climate Change Conference, COP26, which started in Glasgow on 31 October 2021. And it’s hard not to overlook its importance. As Alok Sharma, COP26…
Tags: business calls, conference call, cop26
Written by Alison on October 05 2021
As the first gusts of autumn herald a season of fallen trees and flooding, it’s time to dust off the business continuity plans. Not that they should have been sitting idly in a drawer anyway.…
Tags: business continuity, bulk sms, bulk sms text, company emergency information line