Callagenix and GDPR

As we’re sure you’re aware, new regulations regarding data handling and privacy are being introduced on 25th May this year.

These regulations are known as GDPR (General Data Protection Regulation) and build on existing privacy and data protection guidelines.

If you haven’t done so already, we encourage you to read more about the guidelines and how they affect your business on this site:

https://ico.org.uk/for-organisations/resources-and-support/getting-ready-for-the-gdpr-resources/

Why is GDPR being introduced?

These regulations are intended to make your data more secure and more transparent.

Businesses now have to prove they have your consent to contact you.

Consent can either be:

  • Explicit - where the customer actively opts in to receive promotional messages, or
  • Legitimate interest - where a company has a legitimate interest in contacting a customer in order to fulfill a service.

Individuals will also have the right to request full details of all the information you currently hold on them. Organisations are required to supply this upon demand and be able to say where this data was acquired and how it is stored.

In addition, anyone can also request that all their data is completely deleted from your records, and this must be complied with promptly.

We take data security very seriously. All data is held on secure servers and we never share or sell your information with anyone else.

How does this affect your relationship with Callagenix?

For all clients we hold information supplied during the sign-up process, such as your name, address, contact information, and information about the services you provide.

We do not collect any additional data other than what we need to provide you with our support services.

All the data we hold on your business is available for you to view inside your account - we do not hold any additional information outside of this.

We do not sell your data or share it with anyone outside Callagenix.

As we provide a service to you and do not use your details for promotional purposes, we do not require your explicit consent to contact you as this is covered by the legitimate interest of both us and yourselves, being that we need to use the data you have provided in order to provide the services you have subscribed for.

In short, GDPR is being introduced to enhance data protection and privacy. All information we hold on you is available to view inside your account and will be deleted upon request. As we do not share or sell your data, or use it for promotional purposes, all contact you receive from us is covered under legitimate interest. You do not have to do anything to continue using Callagenix as normal.

If you have any further questions regarding GDPR and how that affects how we work together, please get in touch and we would be happy to answer them.

Please mark them for the attention of our Data Protection Officer, and send them via the usual support@callagenix.com email address.

Written by Admin
Tags: gdpr