Roaming overseas

When you are travelling overseas for business what’s the best way to stay in touch? You may be attending a conference, visiting a client or supplier, or investigating a potential new marketplace. But that doesn’t mean that the day to day work stops. People are still going to want to get hold of you and you are still going to want to stay in contact with individuals and businesses.

One potential avenue, using your mobile to make and receive calls, may have just got a little bit more expensive. Now that the UK is no longer in the EU, the rules on roaming changes have changed. This has prompted Ofcom to warn that there is no longer a cap on the amount which mobile providers can charge for using phones in the EU, Norway, Iceland or Liechtenstein.

With any new charges being at the discretion of phone providers, Ofcom advises individuals to check with their provider before leaving the UK. They have also taken the opportunity to warn those with older phones that 2G and 3G networks are gradually being switched off across the world. This means that, depending on the area visited, a wi-fi connection may be required in order to make calls or access data. Data roaming fair use policies also vary from provider to provider.

Aside from standard mobile phone use, what other options are available for those who regularly travel abroad on business? Let’s start by taking a quick look at the Callagenix international call divert service. This enables regular travellers to divert calls across international boundaries to a landline or mobile. For example, when you are in the UK, calls to your office could be answered in the office or diverted to a mobile. When you travel abroad, calls could be either diverted to a mobile or to one or more overseas offices; providing flexibility of call transfer and helping to keep lines of communication open.

Of course, there will be times when you may not want to, or be able to, answer calls. Caller pre-announcement enables calls to be accepted or rejected; something which may be handy if you are waiting for one specific call and want to keep the line free. Having an answerphone or alternate phone line divert function in place also helps when you may not want to interrupt discussions or are already on a call. The call divert service is one solution for regular travellers, but it can also be used for global businesses, switching calls around the world to offices which are open no matter what the time of day.

Another option worth exploring is the use of VoIP to make calls when overseas. Using a VoIP app enables calls to be made over the internet. And with VoIP to VoIP calls generally being cheaper than landline calls, VoIP could prove to be a cost effective way of calling whilst abroad. Remember though a wireless or wi-fi connection will be required and that could impinge on data roaming limits or costs.

Written by Alison