SME Phone Choices

If you run an SME organisation, particularly if you are on the smaller side of the SME spectrum; where do you turn to for business advice? There are plenty of national and local business support groups available and you may well find that your bank or your accountant is happy to share their expertise, but the chances are that web searches are also seen as a good source of information.

Taking a quick look at internet postings relating to SMEs over the past week and finance and IT loom large. Company cars also feature but there is very little on the practical day-to-day issues associated with running a small organisation.

Admittedly, the companies with the larger budgets are more likely to appear on the first few pages but this does mean that SMEs may have to refine their searches in order to find information relating to their specific query. And it is often these smaller queries which do not feature in the large sweep of general advice which can make a measurable difference to businesses. So for example, there’s lots of advice on general finance, but what is the most cost-effective approach when dealing with a late payer; or it’s comparatively easy to find specifications for any number of photocopiers but what is most cost-effective and efficient option for your particular business mix?

It’s the same when it comes to business telephony; it’s a rare business that doesn’t need to stay in touch but what’s the best telephone number or number mix to use, which business telephony services help to smooth out the communication pathway and which are a waste of resources? The straightforward answer is that every business is different and every business requires a different mix of services. Even two outwardly similar businesses may operate in completely different ways.

Take the provision of financial advice for example.  One adviser may expect to see their clients in their city central office whilst another may prefer to visit clients at home or at their business premises.  Both models are equally valid and are probably set up to meet the needs of clients but both will require a completely different telephony system.  So the first may need a simple in house phone system whereas the second will need to think about call transfer and whether the use of a virtual answering service may help with call management. 

That’s one reason why Callagenix offers a range of telephone services for business, all which can be combined in any configuration to meet individual business needs. For example, does your business model require you to advertise a single phone number or a range of numbers which include local, national and international codes? Should unanswered phone calls be diverted to an answer machine, to an alternate number or to a hunt group? Would call recording, information lines, or pin entry be of use; and if not now, then may they be in the future.

Information on all of these options and more are available on our website alongside a range of ‘how to’ tutorials, brochures and downloads. We may not be able to help with all of your business queries, but when it comes to designing a telephone system which is right for you, it may be worth you getting in touch.

Written by Alison