Written by Alison on May 05 2022
The news that the UK’s digital watchdog, Ofcom, is to take a closer look at how digital algorithms affect our daily lives is hardly surprising. After all, algorithms increasingly influence much of our social…
Tags: business calls, virtual switchboards, algorithms, company switchboard, hunt groups
Written by Alison on April 19 2022
After a (mostly) sunny Easter Bank Holiday weekend, the question of whether to return to the office or not has been looming large in many people’s minds. Whilst some have no option other than to…
Tags: business calls, call diversion, virtual switchboards, Voip, business phone answering, hybrid working
Written by Alison on April 04 2022
In the late 1980s the village where this writer lives was experiencing major problems with phone calls either being cut off or dialling tones simply not being there. Eventually it was acknowledged that the phone…
Tags: business calls, Voip, ip telephony, voip ip telephony, business telephony
Written by Alison on March 21 2022
Few would deny that the rise in smartphones has opened up a world of connectivity. However, some might also say that that ability to connect freely has come at a price; an assumption that in…
Tags: business calls, virtual switchboards, call divert, call transfer, virtual assistant, mobile when driving
Written by Alison on March 08 2022
Brexit, the pandemic, and now the war in Ukraine: Over the space of a few short years the world and our perception of it has been challenged to a great extent. Working from home has…
Tags: business calls, business phone answering, charity calls, charity solutions
Written by Alison on February 23 2022
Inflation: It’s not a word that UK businesses have had to contend with in recent times. Apart from a brief hiccup at the end of 2017, the annual UK Consumer Prices Index (CPI) has not…
Tags: business calls, business telephony, Voip, call diversion
Written by Alison on February 08 2022
Once upon a time our communicating and viewing choices were simple. We talked or wrote letters, went out to see plays or to listen to music, and shared thoughts and ideas by issuing pamphlets, in…
Tags: business calls, call diversion, business phone answering, information line
Written by Alison on January 18 2022
Do you know who is on the other end of the phone? Are you sure? That caller may seem to know you, may have some relevant details to hand; but are they really who they…
Tags: business calls, business phone answering, business news, fraud awareness
Written by Alison on January 05 2022
The turn of a year is generally viewed as a sign of hope, of the potential for change and of new beginnings and fresh opportunities. That was certainly the case as the world clock ticked…
Tags: business calls, call diversion, business phone answering, ip telephony, Voip
Written by Alison on December 16 2021
As the end of 2021 fast approaches, thoughts turn to the year ahead. For many businesses that means asking some tough questions not the least of which are; how do you develop a strategy when…
Tags: business calls, business telephony, international phone numbers, caller select, business phone systems