Written by Alison on August 04 2022
The announcement in July 2022 that the Government was expanding its help to grow initiative has been welcomed by business leaders. The scheme previously enabled businesses with between 5 and 249 employees to access…
Tags: virtual switchboards, business telephony, company switchboard, business news, help to grow
Written by Alison on July 21 2022
When you are travelling overseas for business what’s the best way to stay in touch? You may be attending a conference, visiting a client or supplier, or investigating a potential new marketplace. But that doesn’t…
Tags: business calls, call diversion, voip ip telephony, international calls, calling overseas, roaming
Written by Alison on July 06 2022
In January 2022 we highlighted the “Take Five to Stop Fraud” campaign. This challenged businesses to stop and think when asked to send funds or hand over business details, to challenge change requests, and…
Tags: business calls, call divert, fraud awareness
Written by Alison on June 21 2022
Is your telephone set-up dedicated to delivering high levels of customer service? Have you got efficient hunt groups in place which ensure that calls are answered as swiftly as possible? Do you have direct…
Tags: business calls, call diversion, virtual switchboards, business news, customer service, customer satisfaction
Written by Callagenix on June 08 2022
Seventy years ago when The Queen took up her vocation just 34% of men and 45% of women survived to see their seventieth birthday. Nowadays the figures have risen to 76% and 84% respectively. That’s…
Tags: business calls, call diversion, virtual switchboards, call divert, business phone answering, business telephony
Written by Alison on May 05 2022
The news that the UK’s digital watchdog, Ofcom, is to take a closer look at how digital algorithms affect our daily lives is hardly surprising. After all, algorithms increasingly influence much of our social…
Tags: business calls, virtual switchboards, algorithms, company switchboard, hunt groups
Written by Alison on April 19 2022
After a (mostly) sunny Easter Bank Holiday weekend, the question of whether to return to the office or not has been looming large in many people’s minds. Whilst some have no option other than to…
Tags: business calls, call diversion, virtual switchboards, Voip, business phone answering, hybrid working
Written by Alison on April 04 2022
In the late 1980s the village where this writer lives was experiencing major problems with phone calls either being cut off or dialling tones simply not being there. Eventually it was acknowledged that the phone…
Tags: business calls, Voip, ip telephony, voip ip telephony, business telephony
Written by Alison on March 21 2022
Few would deny that the rise in smartphones has opened up a world of connectivity. However, some might also say that that ability to connect freely has come at a price; an assumption that in…
Tags: business calls, virtual switchboards, call divert, call transfer, virtual assistant, mobile when driving
Written by Alison on March 08 2022
Brexit, the pandemic, and now the war in Ukraine: Over the space of a few short years the world and our perception of it has been challenged to a great extent. Working from home has…
Tags: business calls, business phone answering, charity calls, charity solutions