Written by Alison on January 05 2022
The turn of a year is generally viewed as a sign of hope, of the potential for change and of new beginnings and fresh opportunities. That was certainly the case as the world clock ticked…
Tags: business calls, call diversion, business phone answering, ip telephony, Voip
Written by Alison on December 16 2021
As the end of 2021 fast approaches, thoughts turn to the year ahead. For many businesses that means asking some tough questions not the least of which are; how do you develop a strategy when…
Tags: business calls, business telephony, international phone numbers, caller select, business phone systems
Written by Alison on December 01 2021
December: a season of good cheer and of sending goodwill to all. And this year December festivities seem to be more meaningful than before. Not only do we remember those we have lost to Covid…
Tags: business calls, bulk sms, sms texts, customer service, customer calls, customer relationships
Written by Alison on November 16 2021
With access to mobile and internet telephony being so widespread why do we still need phone boxes on our streets? It’s a legitimate question and one which gave rise to a movement to remove thousands…
Tags: charity, charity calls, ofcom, phone box, red phone box
Written by Alison on November 02 2021
It’s hard not to be aware of the United Nations Climate Change Conference, COP26, which started in Glasgow on 31 October 2021. And it’s hard not to overlook its importance. As Alok Sharma, COP26…
Tags: business calls, conference call, cop26
Written by Alison on October 19 2021
If you are reading this blog, it’s a fair bet that you are already digitally connected in some form or other. But for 1.5 million households in the UK, that’s not the case. A recent…
Tags: business calls, business phone answering, information line, virtual assistant, get online, online security
Written by Alison on October 05 2021
As the first gusts of autumn herald a season of fallen trees and flooding, it’s time to dust off the business continuity plans. Not that they should have been sitting idly in a drawer anyway.…
Tags: business continuity, bulk sms, bulk sms text, company emergency information line
Written by Alison on September 20 2021
Is your business getting the best value from its telephony package? Does it actively look to make the most out of the options available? Or, is a phone system just something which is there, a…
Tags: business calls, call diversion, call divert, business telephony, business phone answering, disaster recovery, call transfer
Written by Alison on September 08 2021
In the middle of August 2021 a number of stories concerning the abolition of the telephone landline hit the headlines. The story wasn’t a new one. The plan to upgrade phone lines; doing away with…
Tags: business calls, Voip, business telephony, phone numbers
Written by Alison on August 17 2021
It’s often said that business leaders should spend 80% of their time working on their business and only 20% working in it. But that is not always easy. Just how do you step back and…
Tags: business calls, call diversion, virtual switchboards, business telephony, sme news