Entries tagged: Answerphone



How to Handle a Surge In Calls

*Note* - An expanded version of this post can now be found here.

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way…




Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


Unexpected Planning

At the time of writing the tube strike planned to take effect in London next week has been suspended following talks between the RMT and Transport for London. Across the capital, businesses will breathe a…


Let the Season Begin

The railway line to the South West has been repaired, the sun is shining and the schools are out.  Yes, it’s the start of the Easter break; and we hope the start of a long…


Dial in to Marketing

What is marketing?  In days gone by marketing used to be fairly straightforward.  You advertised, you wrote letters and pamphlets and that was pretty much it.  Fast forward through the years of the internet revolution…


Calling in an Emergency

The combination of high winds and rain experienced over the Christmas period has led to floods, structural damage and thousands of homes being left without power.  With more bad weather on the way the Environment…


Growing Into 2014

The latest Markit/CIPS PMI services figure came in at 62.5, compared with 60.3 the previous month. Not only was this rise well ahead of expectations, it signalled the highest level of growth since May 1997.


Sailing Through The Storm

When nature decides to throw a storm at us there is little we can do to turn aside strong winds and driving rain but that doesn’t mean that we needn’t bother to act. The October…


Time to Ignore That Call

There was an interesting article in the Times of India recently which covered the methods which some people are using to “digitally detox.”  Recognising that smartphones and other devices can actually drive a wedge between…


Closing The Loop

The man behind PayPal has unveiled his plans for a closed Hyperloop which he believes could see passengers being transported between Los Angeles and San Francisco in a fraction of the current time.  Powered by…


Managing Capacity

When Wimbledon, Glastonbury and the British F1 Grand Prix all coincide one thing is certain; mobile lines will be humming.  Texts, tweets, status updates, pictures and videos will be shared and uploaded in their hundreds…


Forty Years Of Talk

“There are so many things that can be accomplished when a human being is connected to the rest of the world”. In an interview recently with the BBC the father of the mobile phone, Marty…


Controlling Call Costs

It is perhaps ironic that with the Ofcom consultation into mid-term price increases closing in mid-March, Everything Everywhere (EE) has announced price rises. Affecting those Orange and T-mobile customers on pay-monthly deals the charging increases…


Expecting The Unexpected

The meteor which exploded over Russia on February 15th literally struck “like a bolt from the blue”. Whilst all eyes were on an asteroid which was due to fly past the Earth later that same…


Calling In Friendship

A telephone lifeline in Staffordshire is calling for more volunteers who could spend a few hours chatting to the elderly and housebound on the phone. “ Staff” (Staffordshire Telephone and Friendship Facilitators) has been operating…


Calling Time On Flu

We’ve had the Norovirus and we’'ve battled through the snow, now if we can survive the floods there’s only the flu to overcome and we can look forward to the spring. So far this winter…





Is It A Bad Time To Call?

The rise in popularity of the smart phone has claimed yet another casualty in the ongoing debate between privacy and practicality.  Golfer Phil Mickelson became so frustrated with the number of fans taking photos with…


Moving Towards A Digital Future

In the past we have written about the role which smart phones have played in the rise of social media as a business force.  Now, thanks to Facebook, we have had a much needed warning…


De-Stressing Phone Calls

Researchers from the University of Portsmouth’s School of Computing have come up with a new app which is designed to help people to manage their stress levels when receiving text messages.  Using a combination of…


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