Entries tagged: Bulk Sms

What’s happening?

What’s happening? It’s a simple question but one with a complex answer. Particularly so as at the time of writing the lockdown has been extended for a further three weeks, forcing many businesses to review…


How To Create Your Telephone Disaster Recovery / Business Continuity Plan

Your disaster recovery / business continuity plan will require a lot of thought if it’s to be a good one.

Disaster Recovery / Business Continuity PlanAre You Ready For Disaster?

With the recent deadly storms across Europe and Australia, now is a good time to take another look at your disaster recovery / business continuity plans.

Interacting Online with SMS Texts

Ofcom research has revealed that the average adult now claims to spend over twenty hours a week online. Driven by the use of tablets and smartphones, this represents a doubling of online time over the…


Transforming Customer Service

Love it or hate it, there is something compelling about April Fools’ Day. Whilst some pranks are perhaps better not repeated and others are for more general consumption, some display a depth of care and…


Curbing Cold Callers

Whenever the subject of business calls comes up for discussion, sooner or later the talk veers towards the perennial problem of cold calling.It’s a subject on which we have commented in the past but it…


The Nuisance Calls Taskforce

The Government’s Nuisance Calls and Texts taskforce has set out a fifteen point action plan which is designed to tackle the problem of unwanted spam calls and texts. The taskforce, which was chaired by Which?…


Hanging Up the Phone

One of the challenges for any business is to match its communications policy to its customers. We may have moved well beyond the ‘letters for everything’ era and the idea of the silver surfer has…


Communicating in an Emergency

The Business Continuity Institute has announced the results of a survey into emergency communication planning. The survey concentrated on mid to large sized entities but the lessons in respect of the importance of planning are…


Keeping in Touch

Superman may have used a phone box as a changing point but it seems as though this was frankly un-ambitious compared to the range of alternate uses for old phone boxes which we have seen…


Unexpected Planning

At the time of writing the tube strike planned to take effect in London next week has been suspended following talks between the RMT and Transport for London. Across the capital, businesses will breathe a…


Be Prepared

As the long hot summer rolls to a close with, according to some predictions, the coldest spell of August weather in 100 years we turn our thoughts ahead to the autumn and winter. Given the…



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With many businesses due to reopen in the coming few weeks, here are some steps you can take to make sure your business is ready for what comes next....Read more

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Whether adding a new telephone station, reprogramming hunt groups, switching calls between office and home, and so on; flexible systems not only prove cost-effective in the short term, they also…...Read more

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