Entries tagged: Business Calls

Automating Communications

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


SME Phone Choices

If you run an SME organisation, particularly if you are on the smaller side of the SME spectrum; where do you turn to for business advice? There are plenty of national and local business support…


The Cash Flow Conundrum

When you’re in business, particularly when you’re one of the small or medium enterprises which make up the majority of businesses in the UK, juggling cash flow can seem like an endless task. Never does…


Smart Business Telephony

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…


Monitoring Business Calls

What does your call data say about your company?

Quite a lot more than you think, if the results of a US study into mobile phone data are anything to go by. The…




Are you there?

The Glastonbury Festival this weekend heralds the start of an event packed summer. The Ashes, Wimbledon and the British Grand Prix are only a few of the headline acts which will call people away from…


Start With an Idea

The government website (gov.uk) has recently updated its advice on starting a business. Helpfully it has listed the first step as “start with an idea.” This may seem obvious but many a start-up has…


Number Plus Service Equals Solution

The red telephone box. Once a regular sight in our towns and villages, like so much of the past it is gradually fading from view as its function is replaced by modern technologies. In its…


Cost Savings for SMEs

According to new figures released this week, the drive to lower greenhouse gas emissions is starting to deliver results. The combination of a reduction in coal fired electricity generation, an overall reduction in power consumption…


Transforming Business With a Phone Call

How do you view phone calls? Are they a constant irritant which disrupts your business day, a necessary nuisance, or a vital link between the business and its customers and suppliers? Do you even answer…


Filling the Gaps in Your Phone Number Mix

In an increasingly crowded world we are always on the look-out for anything which will help us to maximise what resources we have. So we look to make best use of the land by rotating…


Future Proofing With a Modular Phone System

It seems strange that a scant year ago we were reporting on a fall in the level of inflation to 2%, the first time inflation levels had met government set targets since November 2009. Today…


Testing Business Continuity Plans

With winter’s icy grip holding sway across large sections of the UK, it is a fair bet that there are a number of business continuity plans being well and truly tested as employees are unable…


A Global Hub for Business

The release of the London First report, ‘London 2036: an Agenda for Jobs and Growth’ makes fascinating reading; and not just for Londoners either. Aiming to support the delivery of secure jobs and growth in…


Choosing the Right Phone Numbers

Welcome to 2015. As one year turns into the next it signals a time of reflection, of looking back at what went well, or not so well, in the past year and of making plans…


Securing Calls

How secure is your phone system? If you aren’t sure then now may be the time to find out, before fraudsters find out on your behalf. The long Christmas break is on its way and…


The Nuisance Calls Taskforce

The Government’s Nuisance Calls and Texts taskforce has set out a fifteen point action plan which is designed to tackle the problem of unwanted spam calls and texts. The taskforce, which was chaired by Which?…


Digitally Connecting

The headline news for 1st October was the abolition of that national institution, the tax disc. But the beginning of October also marked a raft of changes in UK law including an increase in the…


Calling on SMEs

When Ofcom issued its 2014 plan it acknowledged that “business consumers are a critical part of the UK communications sector.” Following this up, the communication’s regulator has embarked upon a programme to ensure that…


Tech Savvy Phoning

An Ofcom report into our communication habits has revealed, unsurprisingly, that the ‘millennium generation’ of 14 and 15 year olds are the most technologically-savvy of all of us. This is the generation which has grown…


The Most Attractive Place for Business

As usual The Queen’s Speech brought little surprise. Whilst much of the legislation listed within the speech has already been signalled via the budget or via government announcements the speech is an important signpost of…



Penalty-Free Switching

Following a consultation on the implications of long term contracts Ofcom has announced a strengthening of the rules in relation to price increases and switching. With effect from the 23rd January 2014, consumers and small…



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Learning from the numbers

Understanding the statistics behind your business calls could help to optimise resources and boost client relationships....Read more