Entries tagged: Business Calls

Global or local: It’s your call

There’s no denying that sport is now a global industry. At the time of writing England’s cricketers are in Australia, with the women’s Ashes series almost complete and the men’s about to get underway. At…


Dialling up cost savings

Unless you’ve been completely out of touch recently it probably won’t have escaped your notice that interest rates have gone up. Or at least the Bank of England has raised its base rate to 0.5%,…


Calling storm safety plans

It’s scarcely a month since we were talking about the effects of Hurricane Irma and now we have our own hurricane to worry about.  Ironically in a week in which various news reports have been…


Calling the rhythm of business life

As the days grow shorter and cool autumn winds start to blow it is hard to ignore the pattern of life, the rhythm of the world which calls on us to adapt our lives in…


When rain stops play

As hurricane Irma approached landfall, news screens were filled with tales of evacuations and preparations; of people doing what little they could in the face of the power of nature. No amount of predictions prepared…


Back to school

September is here and those placards and posters which have been foretelling doom all summer long have now come true!  It’s ‘back to school’ time.

For parents that means the trauma of sorting…


Ringing the changes

Wrong numbers, signal fluctuations, even the modern phenomenon of pocket dialling are just some of the vagaries of a joined up communication system which we’ve probably all experienced from time to time. Thanks then to…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Roaming across Europe

On 15 June 2017 roaming charges were scrapped across Europe thanks to EU legislation.  Whether that particular law is, or is not, “one of the greatest successes of the EU” as the EU Commission press…



Calling out technological change

So that’s it.  On 4th December out go driving test stalwarts such as the three point turn to be replaced by the challenge of following sat-nav instructions and parallel parking. Presumably to reflect…


Calling Europe

In an age of instant communications it seems somewhat ironic that it took a letter to signal the start of the formal Brexit process. In fact that letter highlights just how far the world…


Dialling a winning formula

And the winner is…..

Yes the awards season has arrived and the media is full of tearful winners and their acceptance speeches. At the time of writing the Baftas and the Grammys are…


How to Handle Complaints Over the Phone

Nobody likes getting complaints, but sometimes things go wrong. The way you respond to customer complaints can have a big effect on your business.

If you handle complaints in the wrong way, you can…


Digital Planning

We may live in a technological age but, according to a new report, businesses may not be taking full advantage of the technologies which are available to them. The report, commissioned by Exact, revealed that…


Be Safe On The Line

Regardless of the rise in internet communication sites such as Facebook and Twitter, for many of us telephones are still the go-to communication device.

Global Communication

If there is ever any doubt about whether we are living in an increasingly pan-global era you only have to look at the way in which some stories are celebrated across the globe. The latest,…


Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Calling New Businesses

The first month of 2016 may have been characterised by jitters in the stock markets, but one thing which is undiminished is our enthusiasm for starting up new businesses. According to the website StartUp…


Retaining Telephony Choice

How do you pay for small purchases? Are you an enthusiastic early adopter of one or more of the smart pay options, do you prefer to make use of your credit or debit card, or…


Automating Communications

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


SME Phone Choices

If you run an SME organisation, particularly if you are on the smaller side of the SME spectrum; where do you turn to for business advice? There are plenty of national and local business support…


The Cash Flow Conundrum

When you’re in business, particularly when you’re one of the small or medium enterprises which make up the majority of businesses in the UK, juggling cash flow can seem like an endless task. Never does…


Smart Business Telephony

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…


Monitoring Business Calls

What does your call data say about your company?

Quite a lot more than you think, if the results of a US study into mobile phone data are anything to go by. The…




Are you there?

The Glastonbury Festival this weekend heralds the start of an event packed summer. The Ashes, Wimbledon and the British Grand Prix are only a few of the headline acts which will call people away from…


Start With an Idea

The government website (gov.uk) has recently updated its advice on starting a business. Helpfully it has listed the first step as “start with an idea.” This may seem obvious but many a start-up has…


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Latest news & articles

Global or local: It’s your call

Business too can speak to the world on multiple levels and can enable the world to answer simply by choosing a telephone number mix which resonates with customers...Read more

Back to school

Back to school eime brings the perfect opportunity to review and revise business telecommunication systems....Read more

When rain stops play

Communication and service continuity; two key preparedness elements as we head into autumn storms...Read more