Entries tagged: Business Calls

Learning from the numbers

What’s in a number? We’ve written in the past about the importance of choosing the right mix of local, national or international telephone numbers to best suit your customer base. But there are other numbers…



Escaping the ‘always on’ call

We live in a 24/7 world.  That world is influenced and inhabited by technology and people; and driven by demand. Its nature is one of expectation and every time we meet that expectation the demand…


Improving connectivity

5G networks may be taking the headlines at the moment; but at the other end of the spectrum, many businesses are being left behind. So much so that a report by the National Federation…


Capping 070 numbers

What’s in a number? Well far more than you may think, particularly when it comes to telephone numbers. So much so that the business phone number, or combination of numbers, which you choose to…


London calling

No matter how much we chat online, stream or make calls over the internet (VoIP) it seems as though our love of the humble landline is as strong as ever. So much so that…


Calling small businesses

How are the UK’s smaller businesses coping with current trading conditions? Well, depending on how you read the statistics, it is a bit of a good news/bad news scenario. 

Released at the beginning…


Working holidays – call ahead

It’s August, schools are well and truly out and the holiday exodus is in full flow. As a result normal commuter routes have quietened noticeably whilst the regular Friday/Saturday getaway is blocking motorways and other…


Your phone number, your business

As a business your phone number is as much part of your brand image as your name, your publications or your website. The business number you choose can tell callers that you are a part…


Time to switch?

How easy is it to switch your phone provider? Well if you have a mobile phone then new Ofcom rules have come into force which should make switching far easier. Out goes the need…


HMRC cuts phone scams

In 2018/19 more than 100,000 telephone scams were reported to HMRC. That contrasts with just under 8,000 reports in the previous year; an indication of just how prevalent telephone fraud had become. And it’s a…



The telephone health solution

When it comes to our health, the humble telephone has proved to be a lifesaver in more ways than one. Now we’re not simply talking here about the 999 service which has been helping to…


When your phone stops working

How long could your business cope without telephone access? Depending on the nature of your business the first hour or so of being without a phone might see beneficial. As you get your head down…


Clear and honest broadband information

“Clear and honest information before you buy broadband.” That headline comes from the Ofcom website as it introduced its new broadband code of practice which came into force on 1 March 2019. This new…


Improving SME processes

When you are trying to grow your SME business, looking to build good relationships with suppliers and customers and deliver products and services which will resonate in the marketplace, the last thing you need is…


Calling time on telephone scams

The phone rings and an automated voice starts to inform you that either your internet connection has been sending out fake signals or your tax return has been flagged up as faulty and you are…


What's in a telephone number

What’s in a number? In the past we have written about the importance of choosing your business telephone number wisely; promoting local numbers for local businesses, whilst suggesting that those who look to trade over…


Taking your number with you

Raw materials, key components, vital infrastructure; whatever your business, the decision to change suppliers is never an easy one. No matter how much research you carry out there is always the worry in the back…


Broadband or a pub?

What infrastructure do you need in place in order to support your business? Do you rely on a good catchment area and the wide availability of parking in order to bring employees and customers to…


Open for business for SMEs

As a SME business where do you find your main customer base? Now I appreciate that your answers will be many and varied depending on your business size and market place. After all, with SMEs…


Stormy times ahead – be prepared

As Storm Callum roars onward into the history books leaving flooding and devastation in its wake there is little doubt that autumn has arrived in force. Will it finish up as a season of mists…


Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection. The regulations, brought in by the communications watchdog Ofcom, came into force on 1 October and follow a review of the…


Optimising SME potential

When the subject of SMEs comes up in the news or in conversation what springs to mind? Perhaps your local corner shop or independent garage, a one man band or just a handful of people…


Three ways to lose your customers

It doesn’t matter whether you are a small, medium, or large business; customers are key to your success. So why is it that all too often we look at product or pricing rather than people?…


Dialling in growth

What’s your projected growth rate this year? Perhaps you are a start-up company in a fast growth phase, or are you more likely to be predicting a period of stability, holding your own in a…


Start with user needs

The aim of a charity is clear; delivering that aim can be complex. Why do we say that? Well, when a charity is set up it is generally with the aim of providing some measure…


Winning the game: It’s your call

For football and rugby union supporters the month of May is a bittersweet time. Whether it’s relief at your team’s survival for another year, elation at a promotion gained or facing the sad reality of…


Planning for a rainy day

After a long hot weekend which saw May bank holiday temperature records broken in the UK, it seems almost indecent to talk about planning for a rainy day. And we do have to admit that…


Calling security

Back to work after the Easter break and it’s time to check if your phone security stood up to the test of a long double bank holiday weekend. And this poses a problem. With potential…


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Latest news & articles

London calling

Looking at Ofcom's announcement to add a new range of (020)4 numbers to boost availability in London...Read more

Learning from the numbers

Understanding the statistics behind your business calls could help to optimise resources and boost client relationships....Read more

Improving connectivity

With unequal broadband and mobile coverage across the country some small businesses are missing out on the benefits of VoIP...Read more