Entries tagged: Business Calls

Remote Working Update

We’ve covered a few topics related to remote working recently, so now seems like a good time to summarise them and remind you how Callagenix can help during these unusual times.

First of all,…


Keep in Touch Using Conference Calls

The situation surrounding the Covid-19 coronavirus is certainly changing fast.

In just a week, people have gone from working in the office to working from home. Today is also the last day schools are…


Let’s stay in touch

It’s the middle of March and whilst normally that means rejoicing at the start of spring and planning summer holidays, this year is different. This year the talk is about self isolation, about protecting family…




Calling time on distractions

How many times a day does your phone interrupt your concentration? Admittedly your response will partly depend on the nature of your work. However, a study by Deloitte in 2016 revealed that people checked their…


Calling SMEs

Amidst continuing Brexit uncertainty, election upheaval and a reduction in footfall over the Christmas period, the UK’s SMEs had an uneasy time as 2019 drew to a close. So much so that the Federation of…


Strategy, focus, communication

In launching its plan of work for the 2020/21 financial year Ofcom’s stated aim is to “make sure people and businesses in the UK get the best from their communications services.” Five strategic priorities and…


Telephone safety

How safe is your telephone? Or, more accurately, how safe is the telephone policy which you expect your people to follow? 

It’s a question which has answers on so many levels from risk…


Learning from the numbers

What’s in a number? We’ve written in the past about the importance of choosing the right mix of local, national or international telephone numbers to best suit your customer base. But there are other numbers…



Escaping the ‘always on’ call

We live in a 24/7 world.  That world is influenced and inhabited by technology and people; and driven by demand. Its nature is one of expectation and every time we meet that expectation the demand…


Improving connectivity

5G networks may be taking the headlines at the moment; but at the other end of the spectrum, many businesses are being left behind. So much so that a report by the National Federation…


Capping 070 numbers

What’s in a number? Well far more than you may think, particularly when it comes to telephone numbers. So much so that the business phone number, or combination of numbers, which you choose to…


London calling

No matter how much we chat online, stream or make calls over the internet (VoIP) it seems as though our love of the humble landline is as strong as ever. So much so that…


Calling small businesses

How are the UK’s smaller businesses coping with current trading conditions? Well, depending on how you read the statistics, it is a bit of a good news/bad news scenario. 

Released at the beginning…


Working holidays – call ahead

It’s August, schools are well and truly out and the holiday exodus is in full flow. As a result normal commuter routes have quietened noticeably whilst the regular Friday/Saturday getaway is blocking motorways and other…


Your phone number, your business

As a business your phone number is as much part of your brand image as your name, your publications or your website. The business number you choose can tell callers that you are a part…


Time to switch?

How easy is it to switch your phone provider? Well if you have a mobile phone then new Ofcom rules have come into force which should make switching far easier. Out goes the need…


HMRC cuts phone scams

In 2018/19 more than 100,000 telephone scams were reported to HMRC. That contrasts with just under 8,000 reports in the previous year; an indication of just how prevalent telephone fraud had become. And it’s a…



The telephone health solution

When it comes to our health, the humble telephone has proved to be a lifesaver in more ways than one. Now we’re not simply talking here about the 999 service which has been helping to…


When your phone stops working

How long could your business cope without telephone access? Depending on the nature of your business the first hour or so of being without a phone might see beneficial. As you get your head down…


Clear and honest broadband information

“Clear and honest information before you buy broadband.” That headline comes from the Ofcom website as it introduced its new broadband code of practice which came into force on 1 March 2019. This new…


Improving SME processes

When you are trying to grow your SME business, looking to build good relationships with suppliers and customers and deliver products and services which will resonate in the marketplace, the last thing you need is…


Calling time on telephone scams

The phone rings and an automated voice starts to inform you that either your internet connection has been sending out fake signals or your tax return has been flagged up as faulty and you are…


What's in a telephone number

What’s in a number? In the past we have written about the importance of choosing your business telephone number wisely; promoting local numbers for local businesses, whilst suggesting that those who look to trade over…


Taking your number with you

Raw materials, key components, vital infrastructure; whatever your business, the decision to change suppliers is never an easy one. No matter how much research you carry out there is always the worry in the back…


Broadband or a pub?

What infrastructure do you need in place in order to support your business? Do you rely on a good catchment area and the wide availability of parking in order to bring employees and customers to…


Open for business for SMEs

As a SME business where do you find your main customer base? Now I appreciate that your answers will be many and varied depending on your business size and market place. After all, with SMEs…


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Latest news & articles

Remote Working Update

We’ve covered a few topics related to remote working recently, so now seems like a good time to summarise them and remind you how Callagenix can help during these unusual…...Read more

Let’s stay in touch

When your people are working from home it is vital that those personal links forged in day to day office interactions are retained. Pick up the phone and call....Read more