Entries tagged: Business Calls

Questioning assumptions

The news that the UK’s digital watchdog, Ofcom, is to take a closer look at how digital algorithms affect our daily lives is hardly surprising. After all, algorithms increasingly influence much of our social…


Time for hybrid working

After a (mostly) sunny Easter Bank Holiday weekend, the question of whether to return to the office or not has been looming large in many people’s minds. Whilst some have no option other than to…


Calling time on copper phone lines

In the late 1980s the village where this writer lives was experiencing major problems with phone calls either being cut off or dialling tones simply not being there. Eventually it was acknowledged that the phone…


Don’t pick up the phone

Few would deny that the rise in smartphones has opened up a world of connectivity. However, some might also say that that ability to connect freely has come at a price; an assumption that in…


Recreating your customer strategy

Brexit, the pandemic, and now the war in Ukraine: Over the space of a few short years the world and our perception of it has been challenged to a great extent. Working from home has…


Breaking the cost/price spiral

Inflation: It’s not a word that UK businesses have had to contend with in recent times. Apart from a brief hiccup at the end of 2017, the annual UK Consumer Prices Index (CPI) has not…


Choice and experience

Once upon a time our communicating and viewing choices were simple. We talked or wrote letters, went out to see plays or to listen to music, and shared thoughts and ideas by issuing pamphlets, in…


Take five to stop fraud

Do you know who is on the other end of the phone? Are you sure? That caller may seem to know you, may have some relevant details to hand; but are they really who they…


A time for flexibility

The turn of a year is generally viewed as a sign of hope, of the potential for change and of new beginnings and fresh opportunities. That was certainly the case as the world clock ticked…


Telephone strategy

As the end of 2021 fast approaches, thoughts turn to the year ahead. For many businesses that means asking some tough questions not the least of which are; how do you develop a strategy when…


Planning to call

December: a season of good cheer and of sending goodwill to all. And this year December festivities seem to be more meaningful than before. Not only do we remember those we have lost to Covid…


Time for a conference call

It’s hard not to be aware of the United Nations Climate Change Conference, COP26, which started in Glasgow on 31 October 2021. And it’s hard not to overlook its importance. As Alok Sharma, COP26…


Get online – stay safe

If you are reading this blog, it’s a fair bet that you are already digitally connected in some form or other. But for 1.5 million households in the UK, that’s not the case. A recent…


Focused business telephony

Is your business getting the best value from its telephony package? Does it actively look to make the most out of the options available? Or, is a phone system just something which is there, a…


Revisiting internet telephony

In the middle of August 2021 a number of stories concerning the abolition of the telephone landline hit the headlines. The story wasn’t a new one. The plan to upgrade phone lines; doing away with…


Help to grow

It’s often said that business leaders should spend 80% of their time working on their business and only 20% working in it. But that is not always easy. Just how do you step back and…


Dialling in your business plan

How do you leverage your phone system in order to help you deliver your business plan? It’s a question which arose after we heard that a telephone box in Ramsgate was now home to the…


GB phone home

After a year or more of lockdown it can be hard to know just what to pack when you go off on your first trip abroad. Do you take extra supplies of sanitiser or spare…


Calling millennial businesses

In the eleven months since June 2020, 49% of new companies were set up by millennials. That’s according to an analysis of Companies House records by cloud accounting company Ember. The analysis also showed…


Communicating globally

How do you connect the world? Is it through attention to building excellent telephone and internet networks? Or perhaps the answer lies in communication and diplomacy?

On Friday 11th June the leaders of…


Awarding enterprise

After the year that we’ve just had someone might be forgiven for thinking that the only businesses thriving would be those who are involved in delivering Covid solutions. And it is true that a number…


Danger: Scam calls ahead

In a digital world we’d like to think that we were able to spot scam or phishing attempts. But the fact that the police and others regularly need to issue warnings indicates that sadly some…


How do you use your phone?

In an age of instant communication, when the internet with all of its social media and other sites are just a click away, how do you use your phone? Is telephony still a key element…


Outsourcing assistance

You’ve been working from home. And let’s be honest at times it has been hard work; juggling business and family needs. But it has had its own rewards. So much so that 56% of employees…


Brexit support for SMEs

The Government’s decision to phase in implementation of post-Brexit regulations for imports and exports was designed to give companies time to adapt to the new requirements. With the second and third phases due to be…


Calling for prompt payments

It’s often been said that cashflow is the lifeblood of business. Without prompt payments the supply chain can grind to a halt; leaving firms at all levels without funds, stock, and ultimately customers. And yet,…



Dialling in to 2021

How are your New Year business resolutions for 2021 coming along? Whatever sector you are in it is a fair bet that your business plans may have to take into account the ongoing Covid pandemic…


Fighting fraud at Christmas

After months and months of working around the Covid pandemic, helping your people to contribute safely from home or setting up additional safety features in the office, you might feel that your systems are now…


A new kind of calling

Have your calling patterns changed in 2020? With lockdowns and increased working from home it would hardly be surprising to hear that many of us have made changes to the way in which we communicate.…


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Latest news & articles

A time for flexibility

How businesses found ways to enable those working from home to contribute fully by adopting measures such as remote computer links and conference calling...Read more

Time for hybrid working

For businesses which are happy to enable hybrid working, the challenge has to be to do so in a cost effective way...Read more