Entries tagged: Business Calls

Start with user needs

The aim of a charity is clear; delivering that aim can be complex. Why do we say that? Well, when a charity is set up it is generally with the aim of providing some measure…


Winning the game: It’s your call

For football and rugby union supporters the month of May is a bittersweet time. Whether it’s relief at your team’s survival for another year, elation at a promotion gained or facing the sad reality of…


Planning for a rainy day

After a long hot weekend which saw May bank holiday temperature records broken in the UK, it seems almost indecent to talk about planning for a rainy day. And we do have to admit that…


Calling security

Back to work after the Easter break and it’s time to check if your phone security stood up to the test of a long double bank holiday weekend. And this poses a problem. With potential…


Your number, your business

On 10 March 1876 Alexander Graham Bell made the first telephone call, summoning his assistant from the next room. Admittedly, he would probably have got the same response had he merely called out loud; but…


Don’t be a phone zombie

In 2017 London’s Oxford Street saw 291 instances of ‘theft by moped.’ And Oxford Street isn’t alone. According to the Metropolitan Police, drive by thefts across London’s main shopping streets increased sixfold in the two…


Back to basics

UK SMEs plan to go back to basics in order to support their growth plans for 2018. So says a report commissioned by American Express and Oxford Economics which also revealed that the UK SME…


Banishing Blue Mondays

It may have its origins in a travel company initiative but Blue Monday now seems to be firmly established in the business calendar. In 2018 this allegedly most depressing of days falls on 15th January,…


What’s your line speed?

If you are basking in the glow of superfast broadband connections spare a thought for the 1.1 million UK homes and businesses which, according to Ofcom, still cannot get a decent broadband connection. Admittedly this…


Calling time on assumptions

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…


Planning success in 2018

December: a time for reflection and a time for planning. No we aren’t talking here about arranging the Christmas party or organising the secret Santa although undoubtedly they are looming large in the calendars of…


Global or local: It’s your call

There’s no denying that sport is now a global industry. At the time of writing England’s cricketers are in Australia, with the women’s Ashes series almost complete and the men’s about to get underway. At…


Dialling up cost savings

Unless you’ve been completely out of touch recently it probably won’t have escaped your notice that interest rates have gone up. Or at least the Bank of England has raised its base rate to 0.5%,…


Calling storm safety plans

It’s scarcely a month since we were talking about the effects of Hurricane Irma and now we have our own hurricane to worry about.  Ironically in a week in which various news reports have been…


Calling the rhythm of business life

As the days grow shorter and cool autumn winds start to blow it is hard to ignore the pattern of life, the rhythm of the world which calls on us to adapt our lives in…


When rain stops play

As hurricane Irma approached landfall, news screens were filled with tales of evacuations and preparations; of people doing what little they could in the face of the power of nature. No amount of predictions prepared…


Back to school

September is here and those placards and posters which have been foretelling doom all summer long have now come true!  It’s ‘back to school’ time.

For parents that means the trauma of sorting…


Ringing the changes

Wrong numbers, signal fluctuations, even the modern phenomenon of pocket dialling are just some of the vagaries of a joined up communication system which we’ve probably all experienced from time to time. Thanks then to…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Roaming across Europe

On 15 June 2017 roaming charges were scrapped across Europe thanks to EU legislation.  Whether that particular law is, or is not, “one of the greatest successes of the EU” as the EU Commission press…



Calling out technological change

So that’s it.  On 4th December out go driving test stalwarts such as the three point turn to be replaced by the challenge of following sat-nav instructions and parallel parking. Presumably to reflect…


Calling Europe

In an age of instant communications it seems somewhat ironic that it took a letter to signal the start of the formal Brexit process. In fact that letter highlights just how far the world…


Dialling a winning formula

And the winner is…..

Yes the awards season has arrived and the media is full of tearful winners and their acceptance speeches. At the time of writing the Baftas and the Grammys are…


How to Handle Complaints Over the Phone

Nobody likes getting complaints, but sometimes things go wrong. The way you respond to customer complaints can have a big effect on your business.

If you handle complaints in the wrong way, you can…


Digital Planning

We may live in a technological age but, according to a new report, businesses may not be taking full advantage of the technologies which are available to them. The report, commissioned by Exact, revealed that…


Be Safe On The Line

Regardless of the rise in internet communication sites such as Facebook and Twitter, for many of us telephones are still the go-to communication device.

Global Communication

If there is ever any doubt about whether we are living in an increasingly pan-global era you only have to look at the way in which some stories are celebrated across the globe. The latest,…


Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Calling New Businesses

The first month of 2016 may have been characterised by jitters in the stock markets, but one thing which is undiminished is our enthusiasm for starting up new businesses. According to the website StartUp…


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Latest news & articles

Callagenix and GDPR

As we're sure you’re aware, new regulations regarding data handling and privacy are being introduced on 25th May this year. ...Read more

Winning the game: It’s your call

In business, winning the game is about getting it right first time. Yes it is about product and price, but more than that it is about day to day interactions;…...Read more

Time for charity

Whether through direct funding, providing donated goods for sale, or simply giving time there are many ways in which we can all support the charity sector...Read more