Entries tagged: Business Phone Answering

Calling storm safety plans

It’s scarcely a month since we were talking about the effects of Hurricane Irma and now we have our own hurricane to worry about.  Ironically in a week in which various news reports have been…


Back to school

September is here and those placards and posters which have been foretelling doom all summer long have now come true!  It’s ‘back to school’ time.

For parents that means the trauma of sorting…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Digital Planning

We may live in a technological age but, according to a new report, businesses may not be taking full advantage of the technologies which are available to them. The report, commissioned by Exact, revealed that…


Be Safe On The Line

Regardless of the rise in internet communication sites such as Facebook and Twitter, for many of us telephones are still the go-to communication device.

Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Calling New Businesses

The first month of 2016 may have been characterised by jitters in the stock markets, but one thing which is undiminished is our enthusiasm for starting up new businesses. According to the website StartUp…


Retaining Telephony Choice

How do you pay for small purchases? Are you an enthusiastic early adopter of one or more of the smart pay options, do you prefer to make use of your credit or debit card, or…


Automating Communications

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


SME Phone Choices

If you run an SME organisation, particularly if you are on the smaller side of the SME spectrum; where do you turn to for business advice? There are plenty of national and local business support…


The Cash Flow Conundrum

When you’re in business, particularly when you’re one of the small or medium enterprises which make up the majority of businesses in the UK, juggling cash flow can seem like an endless task. Never does…


Smart Business Telephony

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…


Monitoring Business Calls

What does your call data say about your company?

Quite a lot more than you think, if the results of a US study into mobile phone data are anything to go by. The…


Virtual Telephony

Fifty years ago the telephony landscape was very different from today. It’s true that we were starting the move away from manual telephone exchanges and shared party lines but compared to today our telephony system…


Cost Savings for SMEs

According to new figures released this week, the drive to lower greenhouse gas emissions is starting to deliver results. The combination of a reduction in coal fired electricity generation, an overall reduction in power consumption…


Future Proofing With a Modular Phone System

It seems strange that a scant year ago we were reporting on a fall in the level of inflation to 2%, the first time inflation levels had met government set targets since November 2009. Today…


A Global Hub for Business

The release of the London First report, ‘London 2036: an Agenda for Jobs and Growth’ makes fascinating reading; and not just for Londoners either. Aiming to support the delivery of secure jobs and growth in…


Choosing the Right Phone Numbers

Welcome to 2015. As one year turns into the next it signals a time of reflection, of looking back at what went well, or not so well, in the past year and of making plans…


Philae Phone Home

The success of the European Space Agency in sending a probe across billions of kilometres to land on a small comet has captured the headlines. On 12th November those at the Rosetta project’s headquarters cheered…


Dialling the Code

Following successful introductions elsewhere in the country, Ofcom have taken the next step in its phased move towards maximising the availability of telephone numbers for new users within an area. With effect from 1st October…


Hanging on the Line

The latest HMRC contact centres survey report for the period 2013/14 has revealed that overall 80% of users reported the service as good or very good. Furthermore 89% said that their experience of calling the…


Calling on SMEs

When Ofcom issued its 2014 plan it acknowledged that “business consumers are a critical part of the UK communications sector.” Following this up, the communication’s regulator has embarked upon a programme to ensure that…


Calling in Business

The latest quarterly SME Finance Monitor report from BDRC Continental (Business Development Research Consultants) reveals a positive trend for the UK’s smaller businesses. The increasing profitability, decreasing reliance on finance and improving risk ratings reported…


Putting business at the heart of the agenda

The Small Business, Enterprise and Employment bill which was introduced to Parliament at the end of June promises to “remove barriers to growth for small firms, strengthen the foundations for a sustainable recovery, and create…


Marketing Wisely

The statistics may show that the UK is firmly back on the growth pathway but that is no reason to squander our resources.  Businesses which have survived the recession, as well as new start-ups, have…


Connecting Globally

The 2014 International Trade Survey from Trade & Export Finance Limited has revealed some interesting perspectives on the state of the UK export market.  The Government’s drive to expand exports seems to be having an…


Let the Season Begin

The railway line to the South West has been repaired, the sun is shining and the schools are out.  Yes, it’s the start of the Easter break; and we hope the start of a long…


Quality Of Service

The telephone and communications regulator, Ofcom, has published its draft 2014/15 Annual Plan.  With the proposals out for consultation until the 14th February 2014, the plan covers Ofcom’s own budgetary considerations together with its…


Restoring Service

There are some things in life that we take so much for granted that it is only when they have gone that we notice their worth. At this time of year we could be forgive…


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Latest news & articles

Back to school

Back to school eime brings the perfect opportunity to review and revise business telecommunication systems....Read more

When rain stops play

Communication and service continuity; two key preparedness elements as we head into autumn storms...Read more