Entries tagged: Business Phone Answering

Seventy years ago when The Queen took up her vocation just 34% of men and 45% of women survived to see their seventieth birthday. Nowadays the figures have risen to 76% and 84% respectively. That’s…

After a (mostly) sunny Easter Bank Holiday weekend, the question of whether to return to the office or not has been looming large in many people’s minds. Whilst some have no option other than to…

Brexit, the pandemic, and now the war in Ukraine: Over the space of a few short years the world and our perception of it has been challenged to a great extent. Working from home has…

Once upon a time our communicating and viewing choices were simple. We talked or wrote letters, went out to see plays or to listen to music, and shared thoughts and ideas by issuing pamphlets, in…

Do you know who is on the other end of the phone? Are you sure? That caller may seem to know you, may have some relevant details to hand; but are they really who they…

The turn of a year is generally viewed as a sign of hope, of the potential for change and of new beginnings and fresh opportunities. That was certainly the case as the world clock ticked…

If you are reading this blog, it’s a fair bet that you are already digitally connected in some form or other. But for 1.5 million households in the UK, that’s not the case. A recent…

Is your business getting the best value from its telephony package? Does it actively look to make the most out of the options available? Or, is a phone system just something which is there, a…

After a year or more of lockdown it can be hard to know just what to pack when you go off on your first trip abroad. Do you take extra supplies of sanitiser or spare…

You’ve been working from home. And let’s be honest at times it has been hard work; juggling business and family needs. But it has had its own rewards. So much so that 56% of employees…

As the first of the autumn storms rolls in and the nights draw in, it is good to have a story to lift the spirits; something a little out of the ordinary to relieve the…

Is homeworking becoming the ‘new normal’ or are we gradually reverting to a more business-based pattern of work? In truth, the answer to that will most likely vary considerably over the next six months as…

We may be slowly getting used to a new normal as the government opens up access to businesses and leisure pursuits. However, early indications are that businesses in some sectors may be facing the prospect…

Every now and again, things get busy and your business can expect more calls than usual. 

Sometimes this is completely unexpected and is caused by something you have no control over, such as a…

Hosted telephony is a great tool for small businesses, offering great flexibility at an affordable price.

What is a hosted phone system?

Hosted telephony is similar to a regular phone system, except everything is…

Rearranging layouts, installing protective screens, arranging for deep cleans…. there is certainly plenty to think about for those businesses which are contemplating a return to work. Whilst some businesses have remained open throughout the crisis,…

Although it looks like things aren’t going to be changing in the short term, it seems increasingly likely that the lockdown restrictions will be easing in some way over the coming month or two.

Amidst continuing Brexit uncertainty, election upheaval and a reduction in footfall over the Christmas period, the UK’s SMEs had an uneasy time as 2019 drew to a close. So much so that the Federation of…

What’s in a number? We’ve written in the past about the importance of choosing the right mix of local, national or international telephone numbers to best suit your customer base. But there are other numbers…

We live in a 24/7 world.  That world is influenced and inhabited by technology and people; and driven by demand. Its nature is one of expectation and every time we meet that expectation the demand…

How are the UK’s smaller businesses coping with current trading conditions? Well, depending on how you read the statistics, it is a bit of a good news/bad news scenario. 

Released at the beginning…

It’s August, schools are well and truly out and the holiday exodus is in full flow. As a result normal commuter routes have quietened noticeably whilst the regular Friday/Saturday getaway is blocking motorways and other…

How easy is it to switch your phone provider? Well if you have a mobile phone then new Ofcom rules have come into force which should make switching far easier. Out goes the need…

The phone rings and an automated voice starts to inform you that either your internet connection has been sending out fake signals or your tax return has been flagged up as faulty and you are…

As a SME business where do you find your main customer base? Now I appreciate that your answers will be many and varied depending on your business size and market place. After all, with SMEs…

When the subject of SMEs comes up in the news or in conversation what springs to mind? Perhaps your local corner shop or independent garage, a one man band or just a handful of people…

It doesn’t matter whether you are a small, medium, or large business; customers are key to your success. So why is it that all too often we look at product or pricing rather than people?…

For football and rugby union supporters the month of May is a bittersweet time. Whether it’s relief at your team’s survival for another year, elation at a promotion gained or facing the sad reality of…

After a long hot weekend which saw May bank holiday temperature records broken in the UK, it seems almost indecent to talk about planning for a rainy day. And we do have to admit that…

Back to work after the Easter break and it’s time to check if your phone security stood up to the test of a long double bank holiday weekend. And this poses a problem. With potential…