Entries tagged: Call Divert

Hanging on the Line

The latest HMRC contact centres survey report for the period 2013/14 has revealed that overall 80% of users reported the service as good or very good. Furthermore 89% said that their experience of calling the…


Be Prepared

As the long hot summer rolls to a close with, according to some predictions, the coldest spell of August weather in 100 years we turn our thoughts ahead to the autumn and winter. Given the…


Tech Savvy Phoning

An Ofcom report into our communication habits has revealed, unsurprisingly, that the ‘millennium generation’ of 14 and 15 year olds are the most technologically-savvy of all of us. This is the generation which has grown…


Good Call, Bad Call

Ofcom research has revealed that signing up to the Telephone Preference Service (TPS) only cuts unwanted calls by around a third. Rogue companies which ignore the rules and outsourced calls from overseas account for much…


Summer Calling

The exams are over, we’re out of the world cup – it must be time to switch off work and tune in to holiday mode!  According to Skyscanner, the moment England lost their second group…


A Number for Business

In last week’s article we wrote about a survey which revealed that two thirds of women with children under the age of ten were thinking of setting up in business on their own.  Following…


Let the Season Begin

The railway line to the South West has been repaired, the sun is shining and the schools are out.  Yes, it’s the start of the Easter break; and we hope the start of a long…


Restoring Service

There are some things in life that we take so much for granted that it is only when they have gone that we notice their worth. At this time of year we could be forgive…


Virtually Keeping In Touch This Christmas

Is it just us or is the Christmas season getting longer and longer?  Networking groups, eager to maximise attendance either bring December meetings forward to early in the month or skip December entirely in favour…


Maximising Charitable Donations

A report by the National Audit Office (NAO) has cast a spotlight on gift aid and reliefs on donations.  Gift aid currently accounts for some £1billion in extra revenue for charities, equivalent to some 2%…


Time to Ignore That Call

There was an interesting article in the Times of India recently which covered the methods which some people are using to “digitally detox.”  Recognising that smartphones and other devices can actually drive a wedge between…


Calling Spain

The Foreign and Commonwealth Office’s (FCO) report into the consular assistance which was requested by Britons abroad in the past year has just been published.  Not only does it cast a spotlight on the sheer…


Manning The Last Phone

There is something almost mystical about the way in which as soon as the majority of Britain’s schools broke up for the summer holidays the rains arrived.  Actually for the past few years it has…


Managing Capacity

When Wimbledon, Glastonbury and the British F1 Grand Prix all coincide one thing is certain; mobile lines will be humming.  Texts, tweets, status updates, pictures and videos will be shared and uploaded in their hundreds…


One Moment Caller

The Science Museum in London has put out a call for exhibits and memories to help to fill its new Information Age gallery.  The Museum’s main target is former managers of Lyons Tea Shops…


The Modern Equivalent Of Dante’s Circles of Hell

A former IT Manager has hit the headlines with an interactive guide which has been designed to help callers navigate through “press 1” mazes.   Over the past seven years, Nigel Clarke has pressed thousands of…




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