Entries tagged: Call Divert

Let the Season Begin

The railway line to the South West has been repaired, the sun is shining and the schools are out.  Yes, it’s the start of the Easter break; and we hope the start of a long…


Restoring Service

There are some things in life that we take so much for granted that it is only when they have gone that we notice their worth. At this time of year we could be forgive…


Virtually Keeping In Touch This Christmas

Is it just us or is the Christmas season getting longer and longer?  Networking groups, eager to maximise attendance either bring December meetings forward to early in the month or skip December entirely in favour…


Maximising Charitable Donations

A report by the National Audit Office (NAO) has cast a spotlight on gift aid and reliefs on donations.  Gift aid currently accounts for some £1billion in extra revenue for charities, equivalent to some 2%…


Time to Ignore That Call

There was an interesting article in the Times of India recently which covered the methods which some people are using to “digitally detox.”  Recognising that smartphones and other devices can actually drive a wedge between…


Calling Spain

The Foreign and Commonwealth Office’s (FCO) report into the consular assistance which was requested by Britons abroad in the past year has just been published.  Not only does it cast a spotlight on the sheer…


Manning The Last Phone

There is something almost mystical about the way in which as soon as the majority of Britain’s schools broke up for the summer holidays the rains arrived.  Actually for the past few years it has…


Managing Capacity

When Wimbledon, Glastonbury and the British F1 Grand Prix all coincide one thing is certain; mobile lines will be humming.  Texts, tweets, status updates, pictures and videos will be shared and uploaded in their hundreds…


One Moment Caller

The Science Museum in London has put out a call for exhibits and memories to help to fill its new Information Age gallery.  The Museum’s main target is former managers of Lyons Tea Shops…


The Modern Equivalent Of Dante’s Circles of Hell

A former IT Manager has hit the headlines with an interactive guide which has been designed to help callers navigate through “press 1” mazes.   Over the past seven years, Nigel Clarke has pressed thousands of…




Page 3 of 3 pages  < 1 2 3

Latest news & articles

A new kind of calling

Ofcom reseaqrch suggests that our calling patterns may have changed as a result of lockdown and home working. We look at the implications for business VoIP....Read more

Starting out as a freelancer

With the work situation changing rapidly. Many people either by choice or necessity, are setting off down the path of working for themselves as a freelancer....Read more

Pick up the phone

When picking up the phone could make good business sense and help to relieve isolation in others....Read more

Time for homework

It's time to ensure that those working from home are included in your business continuity plans...Read more