Entries tagged: Call Handling

Setting Up International Virtual Phone Numbers

Now is the perfect time to start setting up your international phone numbers. 

The UK may have left the European Union, but we are now in the transition period so there is still certainty…


Calling virtual assistants

Gig economy, freelance, self employed; the world of work is changing fast. So much so that an article issued as part of the World Economic Forum’s meeting in January 2019 predicted that by 2027 the…


How to Handle Complaints Over the Phone

Nobody likes getting complaints, but sometimes things go wrong. The way you respond to customer complaints can have a big effect on your business.

If you handle complaints in the wrong way, you can…


How to Handle a Surge In Calls

*Note* - An expanded version of this post can now be found here.

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way…


Calling Customer Service

Call centres: a necessary evil, or a vital ingredient in the provision of outstanding customer care? Sadly, for most people their response will be coloured by recent experiences. Call an organisation which has put time…


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Latest news & articles

Getting ready to return to work

With many businesses due to reopen in the coming few weeks, here are some steps you can take to make sure your business is ready for what comes next....Read more

Flexible calling

Whether adding a new telephone station, reprogramming hunt groups, switching calls between office and home, and so on; flexible systems not only prove cost-effective in the short term, they also…...Read more

Trust my call

Help your customers and suppliers to be telehone safe by inproving your own telephone techniques....Read more

Calling safety

As lockdown eases it is time for businesses not only to consider physical safety but also to create a culture of telephone safety....Read more