Entries tagged: Call Diversion

Stormy times ahead – be prepared

As Storm Callum roars onward into the history books leaving flooding and devastation in its wake there is little doubt that autumn has arrived in force. Will it finish up as a season of mists…


Calling for flexible working

Working nine to five? If you are then you are in the minority. A YouGov survey has revealed that just 6% of UK workers clock on and off in line with ‘traditional’ working hours. More…


Three ways to lose your customers

It doesn’t matter whether you are a small, medium, or large business; customers are key to your success. So why is it that all too often we look at product or pricing rather than people?…


Dialling up a holiday

How easy is it to switch off on holiday? Admittedly that is a question which has no single answer. So whilst some are able to fully enjoy their holiday in the knowledge that they are…


Back to basics

UK SMEs plan to go back to basics in order to support their growth plans for 2018. So says a report commissioned by American Express and Oxford Economics which also revealed that the UK SME…


Banishing Blue Mondays

It may have its origins in a travel company initiative but Blue Monday now seems to be firmly established in the business calendar. In 2018 this allegedly most depressing of days falls on 15th January,…


Calling time on assumptions

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…


Calling the rhythm of business life

As the days grow shorter and cool autumn winds start to blow it is hard to ignore the pattern of life, the rhythm of the world which calls on us to adapt our lives in…


When rain stops play

As hurricane Irma approached landfall, news screens were filled with tales of evacuations and preparations; of people doing what little they could in the face of the power of nature. No amount of predictions prepared…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Spring cleaning on the line

Spring is traditionally a time of hope and renewal when growth plans hatched in the depths of winter start to come to fruition.  It’s a time when warmer days and longer nights lift the spirits…


Attracting inward investment

Whatever your reaction to the Brexit vote it seems, for now at least, the predictions of the UK becoming isolated from world trade have failed to materialise. Admittedly the falling pound may have helped UK…


Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Call Divert - The Call Redirection Service

Are you looking for a way to divert your calls to another number? If so, the Callagenix Call Divert service could be just what you need.

International Call Divert Service


International Calling

If there is one thing that shows us how truly global the world has become, it is an international tournament. More than that, international sporting events also showcase the way in which sport and business…


Automating Communications

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


Smart Business Telephony

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…


Transforming Business With a Phone Call

How do you view phone calls? Are they a constant irritant which disrupts your business day, a necessary nuisance, or a vital link between the business and its customers and suppliers? Do you even answer…


Testing Business Continuity Plans

With winter’s icy grip holding sway across large sections of the UK, it is a fair bet that there are a number of business continuity plans being well and truly tested as employees are unable…


Communicating in a Crisis

Compared to previous winters, this one (at the time of writing at least) has been comparatively benign. Yes we have had the ‘weather bomb’ but it was fairly short lived and certainly nothing like as…


Securing Calls

How secure is your phone system? If you aren’t sure then now may be the time to find out, before fraudsters find out on your behalf. The long Christmas break is on its way and…


Communicating in an Emergency

The Business Continuity Institute has announced the results of a survey into emergency communication planning. The survey concentrated on mid to large sized entities but the lessons in respect of the importance of planning are…


Philae Phone Home

The success of the European Space Agency in sending a probe across billions of kilometres to land on a small comet has captured the headlines. On 12th November those at the Rosetta project’s headquarters cheered…


Phone Manners

The Debrett’s Handbook which provides a guide to etiquette and manners has just been updated for 2014. In 1994 the Handbook provided answers to the most pressing topics of the day such as the correct…


Safe Dialling

A recent article in The New York Times has highlighted the dangers of leaving phone systems unsecured. According to the article, hackers broke into an architecture firm in San Francisco and managed to dial $166,000 of…


Unexpected Planning

At the time of writing the tube strike planned to take effect in London next week has been suspended following talks between the RMT and Transport for London. Across the capital, businesses will breathe a…


Hanging on the Line

The latest HMRC contact centres survey report for the period 2013/14 has revealed that overall 80% of users reported the service as good or very good. Furthermore 89% said that their experience of calling the…


Tech Savvy Phoning

An Ofcom report into our communication habits has revealed, unsurprisingly, that the ‘millennium generation’ of 14 and 15 year olds are the most technologically-savvy of all of us. This is the generation which has grown…


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Latest news & articles

Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection in areas such as nuisance calls, protection for vulnerable individuals and complaint handling...Read more

Broadband or a pub?

A recent CLA survey revealed that just 18% of Local Authorities consider Broadband when looking at sustainable villages. What impact does that have on VoIP....Read more

Open for business for SMEs

Looking at the Government's "open for business" SME campaign and the importance of a telephony system which is aligned to customer outcomes...Read more

Stormy times ahead – be prepared

When it comes to business continuity planning the key is in the word planning. Time to look at areas such as hosted PBX systems or company information lines....Read more