Entries tagged: Call Diversion

Is your telephone set-up dedicated to delivering high levels of customer service? Have you got efficient hunt groups in place which ensure that calls are answered as swiftly as possible? Do you have direct…

Seventy years ago when The Queen took up her vocation just 34% of men and 45% of women survived to see their seventieth birthday. Nowadays the figures have risen to 76% and 84% respectively. That’s…

After a (mostly) sunny Easter Bank Holiday weekend, the question of whether to return to the office or not has been looming large in many people’s minds. Whilst some have no option other than to…

Inflation: It’s not a word that UK businesses have had to contend with in recent times. Apart from a brief hiccup at the end of 2017, the annual UK Consumer Prices Index (CPI) has not…

Once upon a time our communicating and viewing choices were simple. We talked or wrote letters, went out to see plays or to listen to music, and shared thoughts and ideas by issuing pamphlets, in…

The turn of a year is generally viewed as a sign of hope, of the potential for change and of new beginnings and fresh opportunities. That was certainly the case as the world clock ticked…

Is your business getting the best value from its telephony package? Does it actively look to make the most out of the options available? Or, is a phone system just something which is there, a…

It’s often said that business leaders should spend 80% of their time working on their business and only 20% working in it. But that is not always easy. Just how do you step back and…

After a year or more of lockdown it can be hard to know just what to pack when you go off on your first trip abroad. Do you take extra supplies of sanitiser or spare…

You’ve been working from home. And let’s be honest at times it has been hard work; juggling business and family needs. But it has had its own rewards. So much so that 56% of employees…

After months and months of working around the Covid pandemic, helping your people to contribute safely from home or setting up additional safety features in the office, you might feel that your systems are now…

As the first of the autumn storms rolls in and the nights draw in, it is good to have a story to lift the spirits; something a little out of the ordinary to relieve the…

Do you want the good news or the bad news? Let’s start with the bad news that the UK is now in recession. Although to be honest that’s not really news; merely a confirmation of…

With the work situation changing rapidly. Many people either by choice or necessity, are setting off down the path of working for themselves as a freelancer.

For many, this is new territory and may…

We may be slowly getting used to a new normal as the government opens up access to businesses and leisure pursuits. However, early indications are that businesses in some sectors may be facing the prospect…

Rearranging layouts, installing protective screens, arranging for deep cleans…. there is certainly plenty to think about for those businesses which are contemplating a return to work. Whilst some businesses have remained open throughout the crisis,…

For some businesses and organisations call recording is required for legal and professional reasons. For others it’s something they choose to do as it benefits them.

Either way, with Callagenix it’s easy to set…

Staggered shifts, extensive home working, and a reduction in hot desking: all, at the time of writing, are being mooted as potential requirements for a phased return to work. With the Prime Minister due to…

With a wide selection of number ranges to choose from, it’s not surprising that choosing the best one for your organisation is not always immediately clear.

However, if you’re running a business or other…

Your phone system can be a powerful tool to help you grow your business and communicate with prospects and clients.

Used intelligently, it can also help improve other aspects of your business.

Here are…

We’ve covered a few topics related to remote working recently, so now seems like a good time to summarise them and remind you how Callagenix can help during these unusual times.

First of all,…

The COVID-19 Coronavirus continues to cast a shadow over the world, causing massive disruption to all aspects of everyday life.

While we don’t want to spread doom and gloom, the reality is that this…

 With the spread of the Covid-19 coronavirus now seemingly a certainty, it’s time for businesses to put in place plans to deal with the consequences.

Whilst some organisations cannot function without staff…

Our last article ‘It never rains but it pours’ looked at one aspect of continuity planning; focusing on the aftermath of flooding. Whilst those floods still seem to be prevalent across swathes of the country,…

As Storm Dennis pounded down on already saturated fields and rivers the old saying to the effect that it never rains but it pours has never seemed more apt. Following on from an already wet…

Since the start of the year, we’ve seen two examples that illustrate just how important it is to undertake disaster recovery/business continuity planning for your business.

The first is the ongoing

How many times a day does your phone interrupt your concentration? Admittedly your response will partly depend on the nature of your work. However, a study by Deloitte in 2016 revealed that people checked their…

Amidst continuing Brexit uncertainty, election upheaval and a reduction in footfall over the Christmas period, the UK’s SMEs had an uneasy time as 2019 drew to a close. So much so that the Federation of…

How safe is your telephone? Or, more accurately, how safe is the telephone policy which you expect your people to follow? 

It’s a question which has answers on so many levels from risk…

Are you feeling generous? Even if you are, are you prepared to hand over 5% of your annual revenue to fraudsters? According to the International Fraud Awareness week website that’s the average amount lost…