Entries tagged: Call Handling

Setting Up International Virtual Phone Numbers

Now is the perfect time to start setting up your international phone numbers. 

The UK may have left the European Union, but we are now in the transition period so there is still certainty…


Calling virtual assistants

Gig economy, freelance, self employed; the world of work is changing fast. So much so that an article issued as part of the World Economic Forum’s meeting in January 2019 predicted that by 2027 the…


How to Handle Complaints Over the Phone

Nobody likes getting complaints, but sometimes things go wrong. The way you respond to customer complaints can have a big effect on your business.

If you handle complaints in the wrong way, you can…


How to Handle a Surge In Calls

*Note* - An expanded version of this post can now be found here.

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way…


Calling Customer Service

Call centres: a necessary evil, or a vital ingredient in the provision of outstanding customer care? Sadly, for most people their response will be coloured by recent experiences. Call an organisation which has put time…


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Latest news & articles

7 reasons to choose Callagenix

If you’re looking for a new telecoms supplier, you can’t have failed to notice there are plenty to choose from. Obviously, we think Callagenix is the best choice for you,…...Read more

Open to the world

Conference calls and international numbers; just two phone options which could help to rebuild international trade ...Read more

Why you should switch to VoIP

VoIP isn’t new, but a lot of people still haven’t switched from legacy phone systems, maybe just prefering to stick to the familiar....Read more