Entries tagged: Call Handling

Calling virtual assistants

Gig economy, freelance, self employed; the world of work is changing fast. So much so that an article issued as part of the World Economic Forum’s meeting in January 2019 predicted that by 2027 the…


How to Handle Complaints Over the Phone

Nobody likes getting complaints, but sometimes things go wrong. The way you respond to customer complaints can have a big effect on your business.

If you handle complaints in the wrong way, you can…


How to Handle a Surge In Calls

*Note* - An expanded version of this post can now be found here.

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way…


Calling Customer Service

Call centres: a necessary evil, or a vital ingredient in the provision of outstanding customer care? Sadly, for most people their response will be coloured by recent experiences. Call an organisation which has put time…


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Latest news & articles

Telephone safety

How safe is your telephone policy? It might just be time to take another look?...Read more

Calling SMEs

Smoothing out the business call transfer process could save time and boost relationships....Read more

Learning from the numbers

Understanding the statistics behind your business calls could help to optimise resources and boost client relationships....Read more