Entries tagged: Call Recording


Recording Memories

The FCA has announced that seven million people who took out card and/or identity protection policies should expect to receive a letter in February inviting them to claim compensation.  The compensation exercise follows on…


Keeping In Touch With A Conference Call

According to a freedom of information act response obtained by Sky News, MOD personnel call Directory Enquiries some 186 times per day, resulting in a total cost of £277,000 in the period since the last…


New Phone System Saves Costs

Epping Forest District Council has warned callers* that they may face some disruption for a short period only over the weekend of the 7th & 8th September.  The disruption is due to the installation of…


That Light Bulb Moment

How many of us descend into clichés when we think of Australia?  A wonderful climate, beautiful coastline and always-on barbeque are attractive to the visitor.  Balancing this wonder and to save us from becoming too…


Flexible Working

The Office for National Statistics (ONS) has reported the biggest fall in unemployment in a quarter since 2001. According to the ONS, between August and October the number of people out of work fell by…


Choosing Your Phone Provider

The Office of Fair Trading (OFT) has issued a guide which aims to help consumers to make the most of price comparison websites. Working with Ofcom, other regulators and government…


Don’t Kill Off The Phone Survey

A report on CNBC sheds some interesting light on the poll results which were issued over the course of the recent US election. Whilst Nate Silver from the New York…



Switching Telephone Providers

There are many reasons why we may prefer to stick with our existing phone company rather than switch to a new provider. We may be worried about losing our line…



Moving Towards A Digital Future

In the past we have written about the role which smart phones have played in the rise of social media as a business force.  Now, thanks to Facebook, we have had a much needed warning…


Telephone Privacy

Researchers from Tel Aviv University have reported that our use of smart phones is changing the way in which we perceive privacy when on the phone.  An in depth survey of smart phone and ordinary…



Updating The Phone Box

The City of New York has recently unveiled its plans for bringing the telephone box into the technology age.  Although pay phones are on their way out, the city didn’t want to lose the associated…


Increase In Telephone Banking Fraud

A report by the UK Cards Association recently revealed that fraud losses in respect of telephone banking rose by 32% in 2011 to £16.7m.  This rise contrasts sharply with online banking and payment cards losses…


HMRC Rules On Smartphones

It may come as a surprise to many, but up until recently HMRC didn’t consider smartphones to be the same as mobiles.  The result of this was that whilst employers could provide their employees with…


Keeping Data Secure

O2 has apologised for a data glitch which resulted in mobile numbers being forwarded to outside parties.  Essentially the glitch meant that web site owners could see the telephone number of mobile users who had…


Telephone Stress

Humans are social animals and the telephone is a vital tool in helping us to communicate across the globe. And you can never have too much of a good thing so the invention of the…


Updating The Telephone System

We were interested to see a report recently on the reasons why a US City Council had decided to upgrade its telephone system. Our interest arose not from any connection with the area but because…


A Nation Online

The British used to be known as a nation of small shopkeepers. Now apparently we are a nation of online shoppers with 89% of UK internet users…

Securing Communications

Reports of a bug in the Windows Phone occupied the minds of mobile commentators recently. Transmitted via SMS or chat message, the bug has the effect of causing an auto-reboot of the phone, in the…



Waving Not Drowning

A recent survey revealed that 31% of us in the UK have caused water damage to our mobile telephones at some stage in the past. Within that number 73% were male and 27% female. Tragically…


Telephone Sales Etiquette

The news that emergency insurance provider Homeserve was suspending all telephone sales pending retraining of employees came as a shock to the markets, initially wiping a third off the value of the company.  Quoting an…


Ofcom Calls For Customer Service Improvements

In advance of the introduction of new rules on handling customer complaints which come into effect from 22 July, Ofcom has recently announced the results of a customer service review. This has revealed that satisfaction…


Securing Your Conversations

Organisers at the Paris Air Show recently were initially scratching their heads at apparent glitches in telephone and communication coverage around the site.  It transpired that some of the aerospace companies appearing at the show…


Telephones -– What Do You Use Yours For?

When historians look back at this decade, they may well refer to it as being notable for the rise of the smart phone app.  No longer the dream of science fiction writers, the smart phone…


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