Improving SME processes
When you are trying to grow your SME business, looking to build good relationships with suppliers and customers and deliver products and services which will resonate in the marketplace, the last thing you need is…
Entries tagged: Caller Recognition
Three ways to lose your customers
It doesn’t matter whether you are a small, medium, or large business; customers are key to your success. So why is it that all too often we look at product or pricing rather than people?…
Dialling up a holiday
How easy is it to switch off on holiday? Admittedly that is a question which has no single answer. So whilst some are able to fully enjoy their holiday in the knowledge that they are…
Calling the rhythm of business life
As the days grow shorter and cool autumn winds start to blow it is hard to ignore the pattern of life, the rhythm of the world which calls on us to adapt our lives in…
Choosing the Right Phone Numbers
Welcome to 2015. As one year turns into the next it signals a time of reflection, of looking back at what went well, or not so well, in the past year and of making plans…
Answering The Call
All it took was one simple call to set in motion a debate over telephone etiquette which has engaged the nation. The call in question took place in a Sainsbury’s supermarket where a checkout worker…
Managing Capacity
When Wimbledon, Glastonbury and the British F1 Grand Prix all coincide one thing is certain; mobile lines will be humming. Texts, tweets, status updates, pictures and videos will be shared and uploaded in their hundreds…
One Moment Caller
The Science Museum in London has put out a call for exhibits and memories to help to fill its new Information Age gallery. The Museum’s main target is former managers of Lyons Tea Shops…
The Modern Equivalent Of Dantes Circles of Hell
A former IT Manager has hit the headlines with an interactive guide which has been designed to help callers navigate through “press 1” mazes. Over the past seven years, Nigel Clarke has pressed thousands of…
Controlling Call Costs
It is perhaps ironic that with the Ofcom consultation into mid-term price increases closing in mid-March, Everything Everywhere (EE) has announced price rises. Affecting those Orange and T-mobile customers on pay-monthly deals the charging increases…
Expecting The Unexpected
The meteor which exploded over Russia on February 15th literally struck “like a bolt from the blue”. Whilst all eyes were on an asteroid which was due to fly past the Earth later that same…
Press 1 For The Moon
In previous articles we’ve highlighted the way in which the mobile phone has changed from being a voice communication device into a camera, game console, music streamer which also happens to enable you to make…
Calling In Friendship
A telephone lifeline in Staffordshire is calling for more volunteers who could spend a few hours chatting to the elderly and housebound on the phone. “ Staff” (Staffordshire Telephone and Friendship Facilitators) has been operating…
Diverting Catastrophe
On New Year’s Day guards at a prison in Brazil were surprised to see a cat strolling through the gates. What was surprising was not the cat itself but the fact that its body appeared…
What Type Of Communicator Are You?
Every now and then Ofcom moves aside from its purely regulatory role to take a glance at the way in which our viewing or communicating habits are changing. The research…
Switching Telephone Providers
There are many reasons why we may prefer to stick with our existing phone company rather than switch to a new provider. We may be worried about losing our line…
Is Your Phone System Confusing?
A home office report into the 101 non-emergency number has revealed that whilst many are satisfied with the service there remains some confusion over the use of non-emergency calls. Around…
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