Entries tagged: Company Switchboard

Calling time on delays and frustrations

As the summer holiday season swings into full flow airlines are warning travellers to and from a number of destinations to check in anything up to 4 hours early or face the risk of missing…


Dial B for Britain

A recent BBC documentary on the history of the landline gave us some fascinating glimpses into a forgotten world of connectivity.  Narrated by Victoria Coren Mitchell, Dial B for Britain: the story of the…


Calling out technological change

So that’s it.  On 4th December out go driving test stalwarts such as the three point turn to be replaced by the challenge of following sat-nav instructions and parallel parking. Presumably to reflect…


Secure Business Telephony

How security minded is your business? Do you have a simple burglar alarm, or perhaps you have security door locks and require all visitors to wear passes? Are certain computer files security protected, or maybe…


Mitigating Disaster With a Continuity Plan

London Fire Brigade has reported that the fire which raged for 36 hours in Holborn at the beginning of April was caused by an electrical fault which then fractured a gas main, further fuelling the…


Transforming Customer Service

Love it or hate it, there is something compelling about April Fools’ Day. Whilst some pranks are perhaps better not repeated and others are for more general consumption, some display a depth of care and…


New Phone System Saves Costs

Epping Forest District Council has warned callers* that they may face some disruption for a short period only over the weekend of the 7th & 8th September.  The disruption is due to the installation of…




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Latest news & articles

Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection in areas such as nuisance calls, protection for vulnerable individuals and complaint handling...Read more

Broadband or a pub?

A recent CLA survey revealed that just 18% of Local Authorities consider Broadband when looking at sustainable villages. What impact does that have on VoIP....Read more

Open for business for SMEs

Looking at the Government's "open for business" SME campaign and the importance of a telephony system which is aligned to customer outcomes...Read more

Stormy times ahead – be prepared

When it comes to business continuity planning the key is in the word planning. Time to look at areas such as hosted PBX systems or company information lines....Read more

Charity fundraising

Looking at charity fundraising in the light of a new consultation by the Fundraising Regulator...Read more