Entries tagged: Company Switchboard

Calling time on delays and frustrations

As the summer holiday season swings into full flow airlines are warning travellers to and from a number of destinations to check in anything up to 4 hours early or face the risk of missing…


Dial B for Britain

A recent BBC documentary on the history of the landline gave us some fascinating glimpses into a forgotten world of connectivity.  Narrated by Victoria Coren Mitchell, Dial B for Britain: the story of the…


Calling out technological change

So that’s it.  On 4th December out go driving test stalwarts such as the three point turn to be replaced by the challenge of following sat-nav instructions and parallel parking. Presumably to reflect…


Secure Business Telephony

How security minded is your business? Do you have a simple burglar alarm, or perhaps you have security door locks and require all visitors to wear passes? Are certain computer files security protected, or maybe…


Mitigating Disaster With a Continuity Plan

London Fire Brigade has reported that the fire which raged for 36 hours in Holborn at the beginning of April was caused by an electrical fault which then fractured a gas main, further fuelling the…


Transforming Customer Service

Love it or hate it, there is something compelling about April Fools’ Day. Whilst some pranks are perhaps better not repeated and others are for more general consumption, some display a depth of care and…


New Phone System Saves Costs

Epping Forest District Council has warned callers* that they may face some disruption for a short period only over the weekend of the 7th & 8th September.  The disruption is due to the installation of…




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Latest news & articles

Planning success in 2018

If your 2018 broad brush plans included doing something to improve customer interactions, then reviewing your telephone system may be part of the solution...Read more

Global or local: It’s your call

Business too can speak to the world on multiple levels and can enable the world to answer simply by choosing a telephone number mix which resonates with customers...Read more

Don’t be a phone zombie

If answering business calls has become a matter of routine then are you in danger of slipping into a phone zombie scenario? ...Read more

Back to basics

UK SMEs plan to go back to basics in order to support their growth plans for 2018 - We look at one business telephony option....Read more