Entries tagged: Customer Service

Winning the game: It’s your call

For football and rugby union supporters the month of May is a bittersweet time. Whether it’s relief at your team’s survival for another year, elation at a promotion gained or facing the sad reality of…

Calling time on assumptions

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…

Planning success in 2018

December: a time for reflection and a time for planning. No we aren’t talking here about arranging the Christmas party or organising the secret Santa although undoubtedly they are looming large in the calendars of…

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Latest news & articles

Communicating tomorrow
August 04 2020

Considering Ofcom's initiative to better understand technologies which are currently being researched and developed across the communications spectrum and their potential impacts on users. ...Read more

Calling for self-employment
July 21 2020

One in nine workers now identifies as being solo self-employed. We look at how virtual assistant services, answerphone use and call transfer can help to stay in touch....Read more

Flexible calling
July 09 2020

Whether adding a new telephone station, reprogramming hunt groups, switching calls between office and home, and so on; flexible systems not only prove cost-effective in the short term, they also…...Read more

Trust my call
June 15 2020

Help your customers and suppliers to be telehone safe by inproving your own telephone techniques....Read more