Entries tagged: Customer Service

Winning the game: It’s your call

For football and rugby union supporters the month of May is a bittersweet time. Whether it’s relief at your team’s survival for another year, elation at a promotion gained or facing the sad reality of…


Calling time on assumptions

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…


Planning success in 2018

December: a time for reflection and a time for planning. No we aren’t talking here about arranging the Christmas party or organising the secret Santa although undoubtedly they are looming large in the calendars of…


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Latest news & articles

Telephone safety

How safe is your telephone policy? It might just be time to take another look?...Read more

Calling SMEs

Smoothing out the business call transfer process could save time and boost relationships....Read more

Learning from the numbers

Understanding the statistics behind your business calls could help to optimise resources and boost client relationships....Read more