Entries tagged: Customer Service

Calling for customer service

Is your telephone set-up dedicated to delivering high levels of customer service? Have you got efficient hunt groups in place which ensure that calls are answered as swiftly as possible? Do you have direct…


Planning to call

December: a season of good cheer and of sending goodwill to all. And this year December festivities seem to be more meaningful than before. Not only do we remember those we have lost to Covid…


Winning the game: It’s your call

For football and rugby union supporters the month of May is a bittersweet time. Whether it’s relief at your team’s survival for another year, elation at a promotion gained or facing the sad reality of…


Calling time on assumptions

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…


Planning success in 2018

December: a time for reflection and a time for planning. No we aren’t talking here about arranging the Christmas party or organising the secret Santa although undoubtedly they are looming large in the calendars of…


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Latest news & articles

A time for flexibility

How businesses found ways to enable those working from home to contribute fully by adopting measures such as remote computer links and conference calling...Read more

Time for hybrid working

For businesses which are happy to enable hybrid working, the challenge has to be to do so in a cost effective way...Read more