Entries tagged: Customer Service

Winning the game: It’s your call

For football and rugby union supporters the month of May is a bittersweet time. Whether it’s relief at your team’s survival for another year, elation at a promotion gained or facing the sad reality of…

Calling time on assumptions

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…

Planning success in 2018

December: a time for reflection and a time for planning. No we aren’t talking here about arranging the Christmas party or organising the secret Santa although undoubtedly they are looming large in the calendars of…

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Latest news & articles

Shaping the future of communications

January 18 2021

Examining the Ofcom report into the future of communication and business telephony....Read more

A new kind of calling

November 16 2020

Ofcom reseaqrch suggests that our calling patterns may have changed as a result of lockdown and home working. We look at the implications for business VoIP....Read more

How do you use your phone?

April 06 2021

Why business telephony should be an integral part of the communication mix...Read more

Outsourcing assistance

March 15 2021

Virtual assistant services could help businesses to retain an 'always available' perception once lockdown is over but they have to have the right phone systems....Read more

Brexit support for SMEs

March 05 2021

Looking at the Government's launch of a Brexit support fund for SMEs and how Callagenix can play its part in advising SMEs on international calling options....Read more

Dialling in to new businesses

February 16 2021

With new business registrations up in the fourth quarter of 2020, what should new businesses consider when choosing a phone system....Read more