Entries tagged: Disaster Recovery

Stormy times ahead – be prepared

As Storm Callum roars onward into the history books leaving flooding and devastation in its wake there is little doubt that autumn has arrived in force. Will it finish up as a season of mists…


Back to school

September is here and those placards and posters which have been foretelling doom all summer long have now come true!  It’s ‘back to school’ time.

For parents that means the trauma of sorting…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Three Things To Consider This Spring

It’s been an eventful week around the world. With everything going on, it’s easy to get distracted by the day to day stuff and not take a longer term view.

New Call Overflow Guide Added

We just wanted to let you know we've added a new guide to the site.

It's about your options for dealing with call overflow (i.e. too many calls) and how our services can help…




How To Create Your Telephone Disaster Recovery / Business Continuity Plan

Your disaster recovery / business continuity plan will require a lot of thought if it’s to be a good one.

Disaster Recovery / Business Continuity PlanAre You Ready For Disaster?

With the recent deadly storms across Europe and Australia, now is a good time to take another look at your disaster recovery / business continuity plans.

Could Your Business Benefit From An Information Line?

The Information Line service is a straightforward service your business could benefit from using.

It is simply a recorded message of any length you can update as often as you need.




Planning Continuity

If the predictions are borne out by the reality then Hurricane Patricia may soon be going down in the annals of history for all the wrong reasons. With winds of 200 mph, this hurricane is…


Business Continuity - Whatever the Weather

The hottest July day on record followed by thunderstorms and torrential rain, Operation Stack bringing traffic chaos to the south-east of England; the first days of July are certainly making an impact on business life.…


Interacting Online with SMS Texts

Ofcom research has revealed that the average adult now claims to spend over twenty hours a week online. Driven by the use of tablets and smartphones, this represents a doubling of online time over the…


Mitigating Disaster With a Continuity Plan

London Fire Brigade has reported that the fire which raged for 36 hours in Holborn at the beginning of April was caused by an electrical fault which then fractured a gas main, further fuelling the…


Testing Business Continuity Plans

With winter’s icy grip holding sway across large sections of the UK, it is a fair bet that there are a number of business continuity plans being well and truly tested as employees are unable…


Communicating in a Crisis

Compared to previous winters, this one (at the time of writing at least) has been comparatively benign. Yes we have had the ‘weather bomb’ but it was fairly short lived and certainly nothing like as…


Communicating in an Emergency

The Business Continuity Institute has announced the results of a survey into emergency communication planning. The survey concentrated on mid to large sized entities but the lessons in respect of the importance of planning are…


Be Prepared

As the long hot summer rolls to a close with, according to some predictions, the coldest spell of August weather in 100 years we turn our thoughts ahead to the autumn and winter. Given the…


Keeping in Touch

In the social media era when Facebook, LinkedIn and Twitter loom large in the marketing plans of many organisations it can sometimes be easy to forget some of the less ‘in’ forms of communication.  Letter…


Neither by Snow nor Rain

We may like to think that our ‘always on’ lifestyle is a product of the computer age but a quick look back at history proves us wrong.  Herodotus, writing some two and a half thousand…


Calling in an Emergency

The combination of high winds and rain experienced over the Christmas period has led to floods, structural damage and thousands of homes being left without power.  With more bad weather on the way the Environment…


Restoring Service

There are some things in life that we take so much for granted that it is only when they have gone that we notice their worth. At this time of year we could be forgive…


Sailing Through The Storm

When nature decides to throw a storm at us there is little we can do to turn aside strong winds and driving rain but that doesn’t mean that we needn’t bother to act. The October…


That Light Bulb Moment

How many of us descend into clichés when we think of Australia?  A wonderful climate, beautiful coastline and always-on barbeque are attractive to the visitor.  Balancing this wonder and to save us from becoming too…


Diverting Catastrophe

On New Year’s Day guards at a prison in Brazil were surprised to see a cat strolling through the gates. What was surprising was not the cat itself but the fact that its body appeared…


Managing Multiple Callers

Bradley Wiggin’s triumph at the BBC Sports Personality of the Year awards was marred slightly by reports that some callers had been unable to register their votes. Unsuccessful callers reportedly received either an engaged tone…




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Latest news & articles

Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection in areas such as nuisance calls, protection for vulnerable individuals and complaint handling...Read more

Broadband or a pub?

A recent CLA survey revealed that just 18% of Local Authorities consider Broadband when looking at sustainable villages. What impact does that have on VoIP....Read more

Open for business for SMEs

Looking at the Government's "open for business" SME campaign and the importance of a telephony system which is aligned to customer outcomes...Read more

Stormy times ahead – be prepared

When it comes to business continuity planning the key is in the word planning. Time to look at areas such as hosted PBX systems or company information lines....Read more