Entries tagged: Divert

999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Automating Communications

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


The Cash Flow Conundrum

When you’re in business, particularly when you’re one of the small or medium enterprises which make up the majority of businesses in the UK, juggling cash flow can seem like an endless task. Never does…


Smart Business Telephony

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…


Testing Business Continuity Plans

With winter’s icy grip holding sway across large sections of the UK, it is a fair bet that there are a number of business continuity plans being well and truly tested as employees are unable…


Securing Calls

How secure is your phone system? If you aren’t sure then now may be the time to find out, before fraudsters find out on your behalf. The long Christmas break is on its way and…


Philae Phone Home

The success of the European Space Agency in sending a probe across billions of kilometres to land on a small comet has captured the headlines. On 12th November those at the Rosetta project’s headquarters cheered…


Phone Manners

The Debrett’s Handbook which provides a guide to etiquette and manners has just been updated for 2014. In 1994 the Handbook provided answers to the most pressing topics of the day such as the correct…


Safe Dialling

A recent article in The New York Times has highlighted the dangers of leaving phone systems unsecured. According to the article, hackers broke into an architecture firm in San Francisco and managed to dial $166,000 of…


Unexpected Planning

At the time of writing the tube strike planned to take effect in London next week has been suspended following talks between the RMT and Transport for London. Across the capital, businesses will breathe a…


Hanging on the Line

The latest HMRC contact centres survey report for the period 2013/14 has revealed that overall 80% of users reported the service as good or very good. Furthermore 89% said that their experience of calling the…


Be Prepared

As the long hot summer rolls to a close with, according to some predictions, the coldest spell of August weather in 100 years we turn our thoughts ahead to the autumn and winter. Given the…


Good Call, Bad Call

Ofcom research has revealed that signing up to the Telephone Preference Service (TPS) only cuts unwanted calls by around a third. Rogue companies which ignore the rules and outsourced calls from overseas account for much…


Summer Calling

The exams are over, we’re out of the world cup – it must be time to switch off work and tune in to holiday mode!  According to Skyscanner, the moment England lost their second group…


Regional Pride

As the 6 Nations rugby tournament winds to a close this weekend supporters can look back with pride on a sterling performance or reflect on what might have been.   Yet again the tournament has delivered…


Restoring Service

There are some things in life that we take so much for granted that it is only when they have gone that we notice their worth. At this time of year we could be forgive…


Time to Ignore That Call

There was an interesting article in the Times of India recently which covered the methods which some people are using to “digitally detox.”  Recognising that smartphones and other devices can actually drive a wedge between…


Calling Spain

The Foreign and Commonwealth Office’s (FCO) report into the consular assistance which was requested by Britons abroad in the past year has just been published.  Not only does it cast a spotlight on the sheer…


Manning The Last Phone

There is something almost mystical about the way in which as soon as the majority of Britain’s schools broke up for the summer holidays the rains arrived.  Actually for the past few years it has…


Answering The Call

All it took was one simple call to set in motion a debate over telephone etiquette which has engaged the nation.  The call in question took place in a Sainsbury’s supermarket where a checkout worker…


The Modern Equivalent Of Dante’s Circles of Hell

A former IT Manager has hit the headlines with an interactive guide which has been designed to help callers navigate through “press 1” mazes.   Over the past seven years, Nigel Clarke has pressed thousands of…


Forty Years Of Talk

“There are so many things that can be accomplished when a human being is connected to the rest of the world”. In an interview recently with the BBC the father of the mobile phone, Marty…


Building Export Potential

One of the interesting facts to arise out of the Chancellor’s 2013 Budget speech is that for the first time in twenty years the UK is now exporting more goods to non-EU countries than to…


Controlling Call Costs

It is perhaps ironic that with the Ofcom consultation into mid-term price increases closing in mid-March, Everything Everywhere (EE) has announced price rises. Affecting those Orange and T-mobile customers on pay-monthly deals the charging increases…


Expecting The Unexpected

The meteor which exploded over Russia on February 15th literally struck “like a bolt from the blue”. Whilst all eyes were on an asteroid which was due to fly past the Earth later that same…


Press 1 For The Moon

In previous articles we’ve highlighted the way in which the mobile phone has changed from being a voice communication device into a camera, game console, music streamer which also happens to enable you to make…


Working Time

On 1 March 2013 the TUC will celebrate “Work your proper hours day.” This light hearted celebration recognises the nearly two billion unpaid hours which workers give for free to their UK employers each year.…


Calling In Friendship

A telephone lifeline in Staffordshire is calling for more volunteers who could spend a few hours chatting to the elderly and housebound on the phone. “ Staff” (Staffordshire Telephone and Friendship Facilitators) has been operating…


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Latest news & articles

Global or local: It’s your call

Business too can speak to the world on multiple levels and can enable the world to answer simply by choosing a telephone number mix which resonates with customers...Read more

Back to school

Back to school eime brings the perfect opportunity to review and revise business telecommunication systems....Read more

When rain stops play

Communication and service continuity; two key preparedness elements as we head into autumn storms...Read more