Entries tagged: Divert

Expecting The Unexpected

The meteor which exploded over Russia on February 15th literally struck “like a bolt from the blue”. Whilst all eyes were on an asteroid which was due to fly past the Earth later that same…


Press 1 For The Moon

In previous articles we’ve highlighted the way in which the mobile phone has changed from being a voice communication device into a camera, game console, music streamer which also happens to enable you to make…


Working Time

On 1 March 2013 the TUC will celebrate “Work your proper hours day.” This light hearted celebration recognises the nearly two billion unpaid hours which workers give for free to their UK employers each year.…


Calling In Friendship

A telephone lifeline in Staffordshire is calling for more volunteers who could spend a few hours chatting to the elderly and housebound on the phone. “ Staff” (Staffordshire Telephone and Friendship Facilitators) has been operating…


Calling Time On Flu

We’ve had the Norovirus and we’'ve battled through the snow, now if we can survive the floods there’s only the flu to overcome and we can look forward to the spring. So far this winter…


Diverting Catastrophe

On New Year’s Day guards at a prison in Brazil were surprised to see a cat strolling through the gates. What was surprising was not the cat itself but the fact that its body appeared…


The Cost Of Queuing

The National Audit Office has passed judgement on HMRC’s performance in managing telephone interactions with the public. In announcing their verdict the NAP commented that “The taxpayers and claimants who phone HMRC do not have…


Managing Multiple Callers

Bradley Wiggin’s triumph at the BBC Sports Personality of the Year awards was marred slightly by reports that some callers had been unable to register their votes. Unsuccessful callers reportedly received either an engaged tone…


Changing Dialling Habits

For most of us living in the UK the 1st November is just another day. Many of our European cousins may enjoy a public holiday as they celebrate All Saints’…


How Many Phones Do We Need?

A recent UN report revealed that there were almost as many mobile phone subscriptions in the world as people. The report by the International Telecommunication Union (ITU) said that at…


Switching Telephone Providers

There are many reasons why we may prefer to stick with our existing phone company rather than switch to a new provider. We may be worried about losing our line…


What Is Your Phone Worth to You?

Phone users in Brighton have good reason to keep their mobiles under lock and key according to disturbing figures from phone insurer Protectyourbubble.com. Apparently the people of Brighton are 4.4…


Moving Towards A Digital Future

In the past we have written about the role which smart phones have played in the rise of social media as a business force.  Now, thanks to Facebook, we have had a much needed warning…


Keeping It Local

Ofcom have recently confirmed that with effect from 1 November 2012, those living in Bournemouth, Poole and Christchurch will have to dial their 01202 area code even when making local calls.  The change, which was…


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Latest news & articles

A new kind of calling

Ofcom reseaqrch suggests that our calling patterns may have changed as a result of lockdown and home working. We look at the implications for business VoIP....Read more

Outsourcing assistance

Virtual assistant services could help businesses to retain an 'always available' perception once lockdown is over but they have to have the right phone systems....Read more

Brexit support for SMEs

Looking at the Government's launch of a Brexit support fund for SMEs and how Callagenix can play its part in advising SMEs on international calling options....Read more

Dialling in to new businesses

With new business registrations up in the fourth quarter of 2020, what should new businesses consider when choosing a phone system....Read more