Entries tagged: Group Divert

How to deal with a surge in calls

Every now and again, things get busy and your business can expect more calls than usual. 

Sometimes this is completely unexpected and is caused by something you have no control over, such as a…


How to record your calls with Callagenix

For some businesses and organisations call recording is required for legal and professional reasons. For others it’s something they choose to do as it benefits them.

Either way, with Callagenix it’s easy to set…


Calling for flexible working

Working nine to five? If you are then you are in the minority. A YouGov survey has revealed that just 6% of UK workers clock on and off in line with ‘traditional’ working hours. More…



How to Handle a Surge In Calls

*Note* - An expanded version of this post can now be found here.

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way…




Manning The Last Phone

There is something almost mystical about the way in which as soon as the majority of Britain’s schools broke up for the summer holidays the rains arrived.  Actually for the past few years it has…





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Help to grow

The Government has launched a ‘Help to Grow: Management’ scheme; aiming to equip business leaders with the tools they need to take their business to the next level...Read more

GB phone home

Whether on business or holiday, how do you make sure that only those important calls that you can’t afford to miss get through whilst others are filtered out or sent…...Read more