Entries tagged: Information Line

999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Dial B for Britain

A recent BBC documentary on the history of the landline gave us some fascinating glimpses into a forgotten world of connectivity.  Narrated by Victoria Coren Mitchell, Dial B for Britain: the story of the…




How to Handle a Surge In Calls

*Note* - An expanded version of this post can now be found here.

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way…



Dial in to Marketing

What is marketing?  In days gone by marketing used to be fairly straightforward.  You advertised, you wrote letters and pamphlets and that was pretty much it.  Fast forward through the years of the internet revolution…


Calling in an Emergency

The combination of high winds and rain experienced over the Christmas period has led to floods, structural damage and thousands of homes being left without power.  With more bad weather on the way the Environment…


Sailing Through The Storm

When nature decides to throw a storm at us there is little we can do to turn aside strong winds and driving rain but that doesn’t mean that we needn’t bother to act. The October…


Clearing Phone Calls

With A level results just a few hours away The Girls’ Schools Association (GSA) has urged teenagers to keep “pushy parents” away from the phones when it comes to managing the clearing process.  As part…


Casting A Spotlight On Premium Rates

The National Audit Office (NAO) has issued a report on the use by Government Departments of premium rate numbers. Despite efforts to reduce their use the NAO found that many departments continued to make…


Managing Capacity

When Wimbledon, Glastonbury and the British F1 Grand Prix all coincide one thing is certain; mobile lines will be humming.  Texts, tweets, status updates, pictures and videos will be shared and uploaded in their hundreds…


A Hi-Tech Nation

Our thanks go out to the Daily Gazette which informed its readers recently that a man was due to appear in Chelmsford Magistrates’ Court charged with seven offences including attempting to steal a telephone kiosk.…



What Price Phone Security?

Following attacks on mobile phone masts by a militant group, the Nigerian chief of police has ordered a round the clock guard on all telecom installations. The damage to the masts themselves is estimated to…


Premium Rate Phone Services

Phonepay Plus which regulates UK premium rate telephone services has fined a Russian company £50,000 for breaching regulations. The Russian company apparently created an android app which when downloaded sent a text message to a…


Keeping Informed

At the time of writing the Olympic Games are well underway with the BBC doing its best to leave no stone unturned in maximising coverage of the events. Admittedly, to receive the full benefit viewers…


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