Entries tagged: Ip Telephony


Business Calls Are On The Up

The headline news from a recent Ofcom survey into our communication habits has revealed that for the first time we are texting more than we are talking. Lead by the 16-24 year olds the average…


The Pain Of Silent Calls

Home insurance and repair company HomeServe has been fined £750,000 by Ofcom. The fine relates to the excessive number of silent and abandoned calls made by HomeServe and follows an Ofcom investigation in 2011 which…


Bucking The Inflationary Trend

The combination of high inflation and low interest rates has caused many a business owner to burn the candle at both ends when trying to plan ahead. Although inflation is still on the up, the…


Updating The Phone Box

The City of New York has recently unveiled its plans for bringing the telephone box into the technology age.  Although pay phones are on their way out, the city didn’t want to lose the associated…


The Worth Of Your Telephone

Earlier this year a letter written by Alexander Graham Bell sold for around $92,000.  In the letter written to his parents Bell describes and draws how his new invention works and also instructs them to…


The 4G Saga Continues

We have previously reported on the continuing saga of the transition to 4G mobile coverage and the perceived effects of delays on the UK’s competitiveness. Responding to previous consultations, Ofcom has set out new proposals…


Updating The Telephone System

We were interested to see a report recently on the reasons why a US City Council had decided to upgrade its telephone system. Our interest arose not from any connection with the area but because…


A Nation Online

The British used to be known as a nation of small shopkeepers. Now apparently we are a nation of online shoppers with 89% of UK internet users…

A True Emergency Service

As part of its “adopt a kiosk” scheme, BT has seen its disused red telephone boxes turned into
everything from book exchanges and information points to art galleries and even into a…


Telephone Sales Etiquette

The news that emergency insurance provider Homeserve was suspending all telephone sales pending retraining of employees came as a shock to the markets, initially wiping a third off the value of the company.  Quoting an…


The End Of The Line For The Home Phone

Research carried out by Asda recently revealed that a third of us have given up on having a stand alone home telephone and that this figure rises to 48% for the 18-34 year old age…


Is Your Phone Just A Phone?

The recent difficulties faced by Blackberry have been well documented in the press.  The Canadian company, Research in Motion (RIM) which makes the smart phones has its European headquarters in Slough and it is apparently…


Handling Complaints

Ofcom has recently published its findings on the number of complaints made about telephone companies in the second quarter of 2011.  Although Talk Talk once again top the list by a long way in respect…


Celebrating The Red Telephone Box

The Design Museum in London has recently announced the acquisition of two new exhibits to coincide with the launch of their latest exhibition entitled “This is Design” which runs until January next year.  A set…


Telephones –- A Force for Good or Evil?

As the youth of Britain riot the world watches on and the good publicity that we have received as a host Olympic city vanishes in an instant.  Indeed the timing couldn’t have been worse for…


Calling The Future

At Callagenix we believe that the future of the telephone system, particularly for businesses is via the internet.  So it was interesting to see a report from the National Centre for Health Statistics in the…


Securing Your Conversations

Organisers at the Paris Air Show recently were initially scratching their heads at apparent glitches in telephone and communication coverage around the site.  It transpired that some of the aerospace companies appearing at the show…


Telephones -– What Do You Use Yours For?

When historians look back at this decade, they may well refer to it as being notable for the rise of the smart phone app.  No longer the dream of science fiction writers, the smart phone…


The Benefits Of A Broadband Boost

The 20th May was National Work at Home day with businesses across the country encouraging employees to work from the comfort of their own homes.  Although a survey by the TUC has shown that the…


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A new kind of calling

Ofcom reseaqrch suggests that our calling patterns may have changed as a result of lockdown and home working. We look at the implications for business VoIP....Read more

Outsourcing assistance

Virtual assistant services could help businesses to retain an 'always available' perception once lockdown is over but they have to have the right phone systems....Read more

Brexit support for SMEs

Looking at the Government's launch of a Brexit support fund for SMEs and how Callagenix can play its part in advising SMEs on international calling options....Read more

Dialling in to new businesses

With new business registrations up in the fourth quarter of 2020, what should new businesses consider when choosing a phone system....Read more