Entries tagged: Ip Telephony

Broadband or a pub?

What infrastructure do you need in place in order to support your business? Do you rely on a good catchment area and the wide availability of parking in order to bring employees and customers to…


Going green on Brexit

UK and EU negotiators have announced the next ‘decisive step’ in the Brexit process. Whilst there are still some sticking points, notably questions around the Northern Irish border, general consensus has been reached on the…


What’s your line speed?

If you are basking in the glow of superfast broadband connections spare a thought for the 1.1 million UK homes and businesses which, according to Ofcom, still cannot get a decent broadband connection. Admittedly this…


Digitally Connecting

The headline news for 1st October was the abolition of that national institution, the tax disc. But the beginning of October also marked a raft of changes in UK law including an increase in the…


Connecting Globally

The 2014 International Trade Survey from Trade & Export Finance Limited has revealed some interesting perspectives on the state of the UK export market.  The Government’s drive to expand exports seems to be having an…


Dial in to Marketing

What is marketing?  In days gone by marketing used to be fairly straightforward.  You advertised, you wrote letters and pamphlets and that was pretty much it.  Fast forward through the years of the internet revolution…


Cost Certainty

The news that inflation in December fell to 2.0% was a welcome start to the year, not least for the Bank of England who have been waiting since November 2009 for the level of inflation…


Plan, Act, Succeed

It seems as though Christmas arrives earlier every year. We are being reminded of the ‘last posting’ dates for cards and parcels to arrive on time, the shops are already selling out of advent calendars…


Penalty-Free Switching

Following a consultation on the implications of long term contracts Ofcom has announced a strengthening of the rules in relation to price increases and switching. With effect from the 23rd January 2014, consumers and small…


Can You “Bear” to Make That Call?

Our thanks go to the BBC for the tale of the Polar Bear which was scared by a mobile phone.

Apparently as the bear pounced on an unlucky Canadian citizen, the man pulled out his…


New Phone System Saves Costs

Epping Forest District Council has warned callers* that they may face some disruption for a short period only over the weekend of the 7th & 8th September.  The disruption is due to the installation of…


Clearing Phone Calls

With A level results just a few hours away The Girls’ Schools Association (GSA) has urged teenagers to keep “pushy parents” away from the phones when it comes to managing the clearing process.  As part…


International Calls

The cost of using mobile phones whilst abroad has yet again hit the headlines with the EU imposing reduced call and data roaming charges from 1st July.  From that date, excluding VAT, mobile calls in…


Managing Capacity

When Wimbledon, Glastonbury and the British F1 Grand Prix all coincide one thing is certain; mobile lines will be humming.  Texts, tweets, status updates, pictures and videos will be shared and uploaded in their hundreds…


Building Export Potential

One of the interesting facts to arise out of the Chancellor’s 2013 Budget speech is that for the first time in twenty years the UK is now exporting more goods to non-EU countries than to…


Controlling Call Costs

It is perhaps ironic that with the Ofcom consultation into mid-term price increases closing in mid-March, Everything Everywhere (EE) has announced price rises. Affecting those Orange and T-mobile customers on pay-monthly deals the charging increases…


Don’t Kill Off The Phone Survey

A report on CNBC sheds some interesting light on the poll results which were issued over the course of the recent US election. Whilst Nate Silver from the New York…



Business Calls Are On The Up

The headline news from a recent Ofcom survey into our communication habits has revealed that for the first time we are texting more than we are talking. Lead by the 16-24 year olds the average…


The Pain Of Silent Calls

Home insurance and repair company HomeServe has been fined £750,000 by Ofcom. The fine relates to the excessive number of silent and abandoned calls made by HomeServe and follows an Ofcom investigation in 2011 which…


Bucking The Inflationary Trend

The combination of high inflation and low interest rates has caused many a business owner to burn the candle at both ends when trying to plan ahead. Although inflation is still on the up, the…


Updating The Phone Box

The City of New York has recently unveiled its plans for bringing the telephone box into the technology age.  Although pay phones are on their way out, the city didn’t want to lose the associated…


The Worth Of Your Telephone

Earlier this year a letter written by Alexander Graham Bell sold for around $92,000.  In the letter written to his parents Bell describes and draws how his new invention works and also instructs them to…


The 4G Saga Continues

We have previously reported on the continuing saga of the transition to 4G mobile coverage and the perceived effects of delays on the UK’s competitiveness. Responding to previous consultations, Ofcom has set out new proposals…


Updating The Telephone System

We were interested to see a report recently on the reasons why a US City Council had decided to upgrade its telephone system. Our interest arose not from any connection with the area but because…


A Nation Online

The British used to be known as a nation of small shopkeepers. Now apparently we are a nation of online shoppers with 89% of UK internet users…

A True Emergency Service

As part of its “adopt a kiosk” scheme, BT has seen its disused red telephone boxes turned into
everything from book exchanges and information points to art galleries and even into a…


Telephone Sales Etiquette

The news that emergency insurance provider Homeserve was suspending all telephone sales pending retraining of employees came as a shock to the markets, initially wiping a third off the value of the company.  Quoting an…


The End Of The Line For The Home Phone

Research carried out by Asda recently revealed that a third of us have given up on having a stand alone home telephone and that this figure rises to 48% for the 18-34 year old age…


Is Your Phone Just A Phone?

The recent difficulties faced by Blackberry have been well documented in the press.  The Canadian company, Research in Motion (RIM) which makes the smart phones has its European headquarters in Slough and it is apparently…


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Latest news & articles

Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection in areas such as nuisance calls, protection for vulnerable individuals and complaint handling...Read more

Broadband or a pub?

A recent CLA survey revealed that just 18% of Local Authorities consider Broadband when looking at sustainable villages. What impact does that have on VoIP....Read more

Open for business for SMEs

Looking at the Government's "open for business" SME campaign and the importance of a telephony system which is aligned to customer outcomes...Read more

Stormy times ahead – be prepared

When it comes to business continuity planning the key is in the word planning. Time to look at areas such as hosted PBX systems or company information lines....Read more