Entries tagged: Multi-call

Calling Customer Service

Call centres: a necessary evil, or a vital ingredient in the provision of outstanding customer care? Sadly, for most people their response will be coloured by recent experiences. Call an organisation which has put time…


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Telephone safety

How safe is your telephone policy? It might just be time to take another look?...Read more

Calling SMEs

Smoothing out the business call transfer process could save time and boost relationships....Read more

Learning from the numbers

Understanding the statistics behind your business calls could help to optimise resources and boost client relationships....Read more