Entries tagged: News

Changes to the Law Regarding Customer Support Lines

Consumer Rights Directive - Changes to the Law for 084x, 087x and 09x Customer Support Numbers

From 13th June 2014 the law is changing. Under the changes, known as the ‘Consumer Rights Directive’, customers calling…


Connecting Globally

The 2014 International Trade Survey from Trade & Export Finance Limited has revealed some interesting perspectives on the state of the UK export market.  The Government’s drive to expand exports seems to be having an…


Quality Of Service

The telephone and communications regulator, Ofcom, has published its draft 2014/15 Annual Plan.  With the proposals out for consultation until the 14th February 2014, the plan covers Ofcom’s own budgetary considerations together with its…


Premium Rate Phone Services

Phonepay Plus which regulates UK premium rate telephone services has fined a Russian company £50,000 for breaching regulations. The Russian company apparently created an android app which when downloaded sent a text message to a…


Would a Phone By Any Other Name Smell as Sweet

The month of August is sometimes known in news circles as the silly season. As business and political leaders jet off on holiday the world winds down a notch and editors search hard for news…


Keeping It Local

Ofcom have recently confirmed that with effect from 1 November 2012, those living in Bournemouth, Poole and Christchurch will have to dial their 01202 area code even when making local calls.  The change, which was…


Telephone Privacy

Researchers from Tel Aviv University have reported that our use of smart phones is changing the way in which we perceive privacy when on the phone.  An in depth survey of smart phone and ordinary…


Telephone Support

On 11 April a tsunami warning in the Indian Ocean caused at least one major telephone support office to shut down as a safety precaution. Zoho, a worldwide provider of online business, productivity and collaboration…


A True Emergency Service

As part of its “adopt a kiosk” scheme, BT has seen its disused red telephone boxes turned into
everything from book exchanges and information points to art galleries and even into a…


Making Your Number Memorable

The department of Health has announced the launch of a new non-emergency telephone number for NHS services.  The number, 111, has already been tested in four areas of England and will be rolled out nationally…


The End Of The Line For The Home Phone

Research carried out by Asda recently revealed that a third of us have given up on having a stand alone home telephone and that this figure rises to 48% for the 18-34 year old age…


Is Your Phone Just A Phone?

The recent difficulties faced by Blackberry have been well documented in the press.  The Canadian company, Research in Motion (RIM) which makes the smart phones has its European headquarters in Slough and it is apparently…


Raising the Telephone Game in the UK

As the iPhone 4S goes on sale drawing in a mix of new users and those upgrading, another piece of telephone news seems to have quietly slipped under the radar. Ofcom has decided to delay…


Handling Complaints

Ofcom has recently published its findings on the number of complaints made about telephone companies in the second quarter of 2011.  Although Talk Talk once again top the list by a long way in respect…



Calling Time On Expensive Phone Bills

A mere six months ago we wrote about the April price rise from BT and how it had shocked consumers, coming as soon as it had after a rise the previous October.  Now BT are…


Celebrating The Red Telephone Box

The Design Museum in London has recently announced the acquisition of two new exhibits to coincide with the launch of their latest exhibition entitled “This is Design” which runs until January next year.  A set…


Ofcom Calls For Customer Service Improvements

In advance of the introduction of new rules on handling customer complaints which come into effect from 22 July, Ofcom has recently announced the results of a customer service review. This has revealed that satisfaction…


Telephones –- A Force for Good or Evil?

As the youth of Britain riot the world watches on and the good publicity that we have received as a host Olympic city vanishes in an instant.  Indeed the timing couldn’t have been worse for…


Promoting International Trade

For those looking to expand by trading internationally, HMRC has recently issued a guide to exporting and importing.  Intended for the first time international trader as well as those looking to brush up on their knowledge…


Ofcom Rings In The Changes

Following a consultation period and further consideration, Ofcom have announced changes to some terms and conditions with effect from 25 May.  These changes were necessary in order to meet their obligations to implement the…


Telephone Numbers -– A National Resource

From time to time Ofcom, the communications’ regulator, reminds consumers of the work that it does behind the scenes to ensure that the UK’s communications run smoothly.  Its latest update talks about the allocation…


The Benefits Of A Broadband Boost

The 20th May was National Work at Home day with businesses across the country encouraging employees to work from the comfort of their own homes.  Although a survey by the TUC has shown that the…


Extracting The Hype From The Skype Deal

The news that Microsoft had paid $8.5 billion for Skype generated a mixture of awe and puzzlement from industry experts. The initial reaction was best summed up in the Guardian with the simple question as…


Closing The Gap Between Science Fiction And Telephone Fact

Those of a certain age may remember the science fiction programmes and books of some fifty years ago with nostalgia. Science fiction writers were basing their guesses of future technology on extrapolations of existing knowledge.…


How Effective Are Your Telephone Systems?

In a recent interview with the Financial Times, Amanda Wilson, the manager of Aviva’s call centre, announced a radical shake up of the way in which calls were handled. Whilst proud that service standards for…


How Much Money Are You Wasting On Your Phone Bill?

The National Billmonitor Mobile report released recently makes startling reading. The company, which operates the UK’s only Ofcom-accredited mobile comparison calculator, analysed over 28,000 mobile phone bills and compared them against available contracts within the…


Business Calls Shouldn’'t Be Taxing

A recent survey by the customer experience experts MDS, has revealed that 28% of companies struggle with separating personal and work mobile costs. With 42% of companies now providing mobile telephones to their workforce and…


Embracing The Cloud At Home And Work

It is not so very long ago that the cloud was being spoken of in hushed terms as the next computer revolution. For IT experts the cloud could do no wrong whilst business gurus were…


What Price A Shrinking Market?

The recent announcement from BT that it is to put up its prices at the end of April has come as a shock to many consumers. With call charges having risen by 10% and line…


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Latest news & articles

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With many businesses due to reopen in the coming few weeks, here are some steps you can take to make sure your business is ready for what comes next....Read more

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Whether adding a new telephone station, reprogramming hunt groups, switching calls between office and home, and so on; flexible systems not only prove cost-effective in the short term, they also…...Read more

Trust my call

Help your customers and suppliers to be telehone safe by inproving your own telephone techniques....Read more

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As lockdown eases it is time for businesses not only to consider physical safety but also to create a culture of telephone safety....Read more