Entries tagged: Ofcom

Taking your number with you

Raw materials, key components, vital infrastructure; whatever your business, the decision to change suppliers is never an easy one. No matter how much research you carry out there is always the worry in the back…


Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection. The regulations, brought in by the communications watchdog Ofcom, came into force on 1 October and follow a review of the…


What’s your line speed?

If you are basking in the glow of superfast broadband connections spare a thought for the 1.1 million UK homes and businesses which, according to Ofcom, still cannot get a decent broadband connection. Admittedly this…


Good Call, Bad Call

Ofcom research has revealed that signing up to the Telephone Preference Service (TPS) only cuts unwanted calls by around a third. Rogue companies which ignore the rules and outsourced calls from overseas account for much…


Quality Of Service

The telephone and communications regulator, Ofcom, has published its draft 2014/15 Annual Plan.  With the proposals out for consultation until the 14th February 2014, the plan covers Ofcom’s own budgetary considerations together with its…


Restoring Service

There are some things in life that we take so much for granted that it is only when they have gone that we notice their worth. At this time of year we could be forgive…


Saving The Number

Following the success of its area code dialling initiative in the 01202 local area last year, Ofcom has announced plans to extend the scheme to a further five areas.  Reflecting the way in which competition…


Don’t Be A Nuisance Caller

Ofcom have carried out fresh research into the way in which nuisance calls are blighting the public’s home life. Eighty-two percent of those surveyed reported receiving an unwanted call within a four week period. On…


Effective Competition And Informed Choice

Ofcom, the independent regulator for the UK communications industries has set out its stall for the year ahead. The 2013/14 period marks the third year of a four year plan to cut total spend by…


The Better Broadband Effect

Ofcom research has revealed that average UK home broadband speeds soared by 34% in the six months to November 2012. The new average speed of 12.0Mbit/s in part reflects the move by consumers to take…




Ofcom Calls For Customer Service Improvements

In advance of the introduction of new rules on handling customer complaints which come into effect from 22 July, Ofcom has recently announced the results of a customer service review. This has revealed that satisfaction…


Promoting International Trade

For those looking to expand by trading internationally, HMRC has recently issued a guide to exporting and importing.  Intended for the first time international trader as well as those looking to brush up on their knowledge…


Ofcom Rings In The Changes

Following a consultation period and further consideration, Ofcom have announced changes to some terms and conditions with effect from 25 May.  These changes were necessary in order to meet their obligations to implement the…


Telephone Numbers -– A National Resource

From time to time Ofcom, the communications’ regulator, reminds consumers of the work that it does behind the scenes to ensure that the UK’s communications run smoothly.  Its latest update talks about the allocation…


The Benefits Of A Broadband Boost

The 20th May was National Work at Home day with businesses across the country encouraging employees to work from the comfort of their own homes.  Although a survey by the TUC has shown that the…


How Much Money Are You Wasting On Your Phone Bill?

The National Billmonitor Mobile report released recently makes startling reading. The company, which operates the UK’s only Ofcom-accredited mobile comparison calculator, analysed over 28,000 mobile phone bills and compared them against available contracts within the…


Calls To Mobiles Are About To Get Cheaper

The latest Ofcom announcement brings good news for all those who make telephone calls to mobiles. Ofcom has imposed a reduction in the rates charged by mobile operators to other telephone companies in return for…


The End Of Rollovers

Ofcom have started a consultation period, up to 12 May, with a view to ending the practice of automatically rolling over telephone and broadband contracts at the end of each period. Although rollover contracts were…


Silence Is No Longer Golden

New Ofcom regulations come into force on 1 February 2011 which prevent consumers from being harassed by silent telephone calls. Silent calls are usually generated by multi-dial equipment in call centres which keeps dialling numbers…


Calling Abroad

Ofcom has recently announced a monitoring and enforcement programme relating to the sale and use of international calling cards. These cards are popular with those who have family abroad as they provide access to cheap…


How much does your call cost?

With one rate to call from a landline and another from a mobile, not to mention package call rates, premium rates and special discounts, it is no wonder that most people wait for their phone…


BT Trials One Gigabit Network

This blog has often highlighted the woeful state of the UK’s Broadband network, given that so many systems are now inter-connected, so it was good to hear this week about BT’s trial of a one…


Choosing Your Telephone Numbers

A recent Ofcom announcement has highlighted the plight of our telephone system. Despite the proliferation of mobiles and some households switching to mobile only, our demand for 01 and 02 numbers continues…


Ofcom, Saving You Money In More Ways Than One

The Commons Public Accounts Committee has published a report into how effective Ofcom has been at managing itself. The committee concluded that over the past five years Ofcom has saved some £23million and done more…


When Switching Providers, Check For A Refund

Ofcom have called on telephone users to check their bills when they switch telephone, broadband or TV providers. Contracts for any of these products often include an element of up front payments, such as quarterly…


An Avenging Angel

In the world of telecommunications, the regulator Ofcom walks abroad like an avenging angel. And with the might of Parliament behind it, Ofcom can make even the hardest executives beg for mercy.


Switching Your Communications Provider

Research by Ofcom has shown that many people believe that it is “too much hassle” to consider switching their broadband or landline providers. Of those interviewed who had not considered a switch…


Phone Tapping

The News of the World phone tapping row rumbles on like a thunderstorm caught in a never ending loop. On 6 September, the Home Secretary, Theresa May, responded to a question on phone tapping in…


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Latest news & articles

Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection in areas such as nuisance calls, protection for vulnerable individuals and complaint handling...Read more

Broadband or a pub?

A recent CLA survey revealed that just 18% of Local Authorities consider Broadband when looking at sustainable villages. What impact does that have on VoIP....Read more

Open for business for SMEs

Looking at the Government's "open for business" SME campaign and the importance of a telephony system which is aligned to customer outcomes...Read more

Stormy times ahead – be prepared

When it comes to business continuity planning the key is in the word planning. Time to look at areas such as hosted PBX systems or company information lines....Read more