Entries tagged: Telephone Calls

Dialling up a holiday

How easy is it to switch off on holiday? Admittedly that is a question which has no single answer. So whilst some are able to fully enjoy their holiday in the knowledge that they are…


Don’t be a phone zombie

In 2017 London’s Oxford Street saw 291 instances of ‘theft by moped.’ And Oxford Street isn’t alone. According to the Metropolitan Police, drive by thefts across London’s main shopping streets increased sixfold in the two…


Ringing the changes

Wrong numbers, signal fluctuations, even the modern phenomenon of pocket dialling are just some of the vagaries of a joined up communication system which we’ve probably all experienced from time to time. Thanks then to…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…


Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Monitoring Business Calls

What does your call data say about your company?

Quite a lot more than you think, if the results of a US study into mobile phone data are anything to go by. The…


Digitally Connecting

The headline news for 1st October was the abolition of that national institution, the tax disc. But the beginning of October also marked a raft of changes in UK law including an increase in the…


Hanging on the Line

The latest HMRC contact centres survey report for the period 2013/14 has revealed that overall 80% of users reported the service as good or very good. Furthermore 89% said that their experience of calling the…


Tech Savvy Phoning

An Ofcom report into our communication habits has revealed, unsurprisingly, that the ‘millennium generation’ of 14 and 15 year olds are the most technologically-savvy of all of us. This is the generation which has grown…


Connecting Digitally

Where do you turn when you want to keep in touch?  Do newspapers provide all that you need to know or do you prefer to keep up to date via the radio, or the TV? …


Mobile Calling

According to the Federation of Small Businesses (FSB) Scotland has the worst mobile coverage in the UK. Whilst major Scottish cities such as Edinburgh and Aberdeen have virtually full coverage, 38% of the Highlands have…


Let the Season Begin

The railway line to the South West has been repaired, the sun is shining and the schools are out.  Yes, it’s the start of the Easter break; and we hope the start of a long…


Growing Into 2014

The latest Markit/CIPS PMI services figure came in at 62.5, compared with 60.3 the previous month. Not only was this rise well ahead of expectations, it signalled the highest level of growth since May 1997.


Penalty-Free Switching

Following a consultation on the implications of long term contracts Ofcom has announced a strengthening of the rules in relation to price increases and switching. With effect from the 23rd January 2014, consumers and small…


Keeping In Touch With A Conference Call

According to a freedom of information act response obtained by Sky News, MOD personnel call Directory Enquiries some 186 times per day, resulting in a total cost of £277,000 in the period since the last…


Clearing Phone Calls

With A level results just a few hours away The Girls’ Schools Association (GSA) has urged teenagers to keep “pushy parents” away from the phones when it comes to managing the clearing process.  As part…


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Callagenix and GDPR

As we're sure you’re aware, new regulations regarding data handling and privacy are being introduced on 25th May this year. ...Read more

Winning the game: It’s your call

In business, winning the game is about getting it right first time. Yes it is about product and price, but more than that it is about day to day interactions;…...Read more

Charity fundraising

Looking at charity fundraising in the light of a new consultation by the Fundraising Regulator...Read more

Optimising SME potential

If SMEs are at the forefront of British innovation, perhaps it’s time to ensure that your business telephone system is in tune with that message....Read more

Three ways to lose your customers

Your telephone system isn’t just a tick box ‘have to have’ element of your business offering. Rather, how it is structured and design could make a measurable difference to gaining…...Read more