Entries tagged: Telephone Support



Changes to the Law Regarding Customer Support Lines

Consumer Rights Directive - Changes to the Law for 084x, 087x and 09x Customer Support Numbers

From 13th June 2014 the law is changing. Under the changes, known as the ‘Consumer Rights Directive’, customers calling…


Quality Of Service

The telephone and communications regulator, Ofcom, has published its draft 2014/15 Annual Plan.  With the proposals out for consultation until the 14th February 2014, the plan covers Ofcom’s own budgetary considerations together with its…



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Latest news & articles

Help to grow

The Government has launched a ‘Help to Grow: Management’ scheme; aiming to equip business leaders with the tools they need to take their business to the next level...Read more

GB phone home

Whether on business or holiday, how do you make sure that only those important calls that you can’t afford to miss get through whilst others are filtered out or sent…...Read more