Entries tagged: Telephone Support



Changes to the Law Regarding Customer Support Lines

Consumer Rights Directive - Changes to the Law for 084x, 087x and 09x Customer Support Numbers

From 13th June 2014 the law is changing. Under the changes, known as the ‘Consumer Rights Directive’, customers calling…


Quality Of Service

The telephone and communications regulator, Ofcom, has published its draft 2014/15 Annual Plan.  With the proposals out for consultation until the 14th February 2014, the plan covers Ofcom’s own budgetary considerations together with its…



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A time for flexibility

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Time for hybrid working

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