Entries tagged: Virtual Switchboards

Extracting The Hype From The Skype Deal

The news that Microsoft had paid $8.5 billion for Skype generated a mixture of awe and puzzlement from industry experts. The initial reaction was best summed up in the Guardian with the simple question as…


Closing The Gap Between Science Fiction And Telephone Fact

Those of a certain age may remember the science fiction programmes and books of some fifty years ago with nostalgia. Science fiction writers were basing their guesses of future technology on extrapolations of existing knowledge.…


How Effective Are Your Telephone Systems?

In a recent interview with the Financial Times, Amanda Wilson, the manager of Aviva’s call centre, announced a radical shake up of the way in which calls were handled. Whilst proud that service standards for…


Business Calls ShouldnÂ’'t Be Taxing

A recent survey by the customer experience experts MDS, has revealed that 28% of companies struggle with separating personal and work mobile costs. With 42% of companies now providing mobile telephones to their workforce and…


Embracing The Cloud At Home And Work

It is not so very long ago that the cloud was being spoken of in hushed terms as the next computer revolution. For IT experts the cloud could do no wrong whilst business gurus were…


Making The Most Of Social Media

Social Media is like Marmite. Businesses either love it or just can’t see the point. Even those that are in favour mainly pay lip service with the occasional tweet or blog post, citing time as…



Telephone Continuity

A fire in a Spanish telephone exchange earlier in January left thousands of people without telephone and broadband services for a couple of days. As engineers battled to reconnect and reroute the maze of connections…


Company Switchboard -– The Frontline!

The company switchboard is the frontline to the outside world for many organisations and there are many tales of those that like to take advantage of the people who man the phones.

Those of the…


Driving Your Business Via The Switchboard

From the time that the telephone was invented, the switchboard was the next inevitable step. The earliest switchboards relied on the caller talking to the operator and asking to be “put through” and even when…


When Switching Providers, Check For A Refund

Ofcom have called on telephone users to check their bills when they switch telephone, broadband or TV providers. Contracts for any of these products often include an element of up front payments, such as quarterly…



Business Continuity

The 2010 Business Continuity Management Survey has revealed that loss of telecommunications is number two on the list of threats that managers are most concerned about. 62% of Managers surveyed responded that they considered loss…


Virtual Switchboard Video Tutorial

A new online video tutorial is now available demonstrating how to setup a service against a Virtual Switchboard menu option.

This is one more in a series of tutorials that demonstrate how you can get…


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