Entries tagged: Virtual Switchboards

Getting Your Wires Crossed

An attempted cable theft left telephone customers in Finchampstead at cross purposes in more ways than one recently. Not only did the theft leave around 250 properties without telephone or broadband for up to four…


Waving Not Drowning

A recent survey revealed that 31% of us in the UK have caused water damage to our mobile telephones at some stage in the past. Within that number 73% were male and 27% female. Tragically…


Making Your Number Memorable

The department of Health has announced the launch of a new non-emergency telephone number for NHS services.  The number, 111, has already been tested in four areas of England and will be rolled out nationally…


The End Of The Line For The Home Phone

Research carried out by Asda recently revealed that a third of us have given up on having a stand alone home telephone and that this figure rises to 48% for the 18-34 year old age…


Is Your Phone Just A Phone?

The recent difficulties faced by Blackberry have been well documented in the press.  The Canadian company, Research in Motion (RIM) which makes the smart phones has its European headquarters in Slough and it is apparently…


Raising the Telephone Game in the UK

As the iPhone 4S goes on sale drawing in a mix of new users and those upgrading, another piece of telephone news seems to have quietly slipped under the radar. Ofcom has decided to delay…


What’s In A Number?

In November 2010 we reported on the Ofcom consultation in respect of the allocation of telephone numbers. The consultation period finished in February and Ofcom has now announced its decision on the way forward.

Briefly,…


Calling Time On Expensive Phone Bills

A mere six months ago we wrote about the April price rise from BT and how it had shocked consumers, coming as soon as it had after a rise the previous October.  Now BT are…


Celebrating The Red Telephone Box

The Design Museum in London has recently announced the acquisition of two new exhibits to coincide with the launch of their latest exhibition entitled “This is Design” which runs until January next year.  A set…


Managing Multiple Callers

US rapper, the Game, provoked chaos at Los Angeles County Sheriff’s Department recently. Offering his 580,000 followers a chance of a music internship with him he asked them to telephone a phone number which turned…


Ofcom Calls For Customer Service Improvements

In advance of the introduction of new rules on handling customer complaints which come into effect from 22 July, Ofcom has recently announced the results of a customer service review. This has revealed that satisfaction…


Telephones –- A Force for Good or Evil?

As the youth of Britain riot the world watches on and the good publicity that we have received as a host Olympic city vanishes in an instant.  Indeed the timing couldn’t have been worse for…


Promoting International Trade

For those looking to expand by trading internationally, HMRC has recently issued a guide to exporting and importing.  Intended for the first time international trader as well as those looking to brush up on their knowledge…


Business Chat, Not Rabbit Rabbit

A while ago a well known bank brought out a new advertisement based on the fact that its call centre staff were real people who were actively encouraged to chat on the phone to customers. …


Securing Your Conversations

Organisers at the Paris Air Show recently were initially scratching their heads at apparent glitches in telephone and communication coverage around the site.  It transpired that some of the aerospace companies appearing at the show…


Telephones -– What Do You Use Yours For?

When historians look back at this decade, they may well refer to it as being notable for the rise of the smart phone app.  No longer the dream of science fiction writers, the smart phone…


Extracting The Hype From The Skype Deal

The news that Microsoft had paid $8.5 billion for Skype generated a mixture of awe and puzzlement from industry experts. The initial reaction was best summed up in the Guardian with the simple question as…


Closing The Gap Between Science Fiction And Telephone Fact

Those of a certain age may remember the science fiction programmes and books of some fifty years ago with nostalgia. Science fiction writers were basing their guesses of future technology on extrapolations of existing knowledge.…


How Effective Are Your Telephone Systems?

In a recent interview with the Financial Times, Amanda Wilson, the manager of Aviva’s call centre, announced a radical shake up of the way in which calls were handled. Whilst proud that service standards for…


Business Calls Shouldn’'t Be Taxing

A recent survey by the customer experience experts MDS, has revealed that 28% of companies struggle with separating personal and work mobile costs. With 42% of companies now providing mobile telephones to their workforce and…


Embracing The Cloud At Home And Work

It is not so very long ago that the cloud was being spoken of in hushed terms as the next computer revolution. For IT experts the cloud could do no wrong whilst business gurus were…


Making The Most Of Social Media

Social Media is like Marmite. Businesses either love it or just can’t see the point. Even those that are in favour mainly pay lip service with the occasional tweet or blog post, citing time as…



Telephone Continuity

A fire in a Spanish telephone exchange earlier in January left thousands of people without telephone and broadband services for a couple of days. As engineers battled to reconnect and reroute the maze of connections…


Company Switchboard -– The Frontline!

The company switchboard is the frontline to the outside world for many organisations and there are many tales of those that like to take advantage of the people who man the phones.

Those of the…


Driving Your Business Via The Switchboard

From the time that the telephone was invented, the switchboard was the next inevitable step. The earliest switchboards relied on the caller talking to the operator and asking to be “put through” and even when…


When Switching Providers, Check For A Refund

Ofcom have called on telephone users to check their bills when they switch telephone, broadband or TV providers. Contracts for any of these products often include an element of up front payments, such as quarterly…



Business Continuity

The 2010 Business Continuity Management Survey has revealed that loss of telecommunications is number two on the list of threats that managers are most concerned about. 62% of Managers surveyed responded that they considered loss…


Virtual Switchboard Video Tutorial

A new online video tutorial is now available demonstrating how to setup a service against a Virtual Switchboard menu option.

This is one more in a series of tutorials that demonstrate how you can get…


Page 5 of 5 pages ‹ First  < 3 4 5

Latest news & articles

Communicating tomorrow

Considering Ofcom's initiative to better understand technologies which are currently being researched and developed across the communications spectrum and their potential impacts on users. ...Read more

Calling for self-employment

One in nine workers now identifies as being solo self-employed. We look at how virtual assistant services, answerphone use and call transfer can help to stay in touch....Read more

Flexible calling

Whether adding a new telephone station, reprogramming hunt groups, switching calls between office and home, and so on; flexible systems not only prove cost-effective in the short term, they also…...Read more

Trust my call

Help your customers and suppliers to be telehone safe by inproving your own telephone techniques....Read more