Entries tagged: Virtual Switchboards

Cost Savings for SMEs

According to new figures released this week, the drive to lower greenhouse gas emissions is starting to deliver results. The combination of a reduction in coal fired electricity generation, an overall reduction in power consumption…


Future Proofing With a Modular Phone System

It seems strange that a scant year ago we were reporting on a fall in the level of inflation to 2%, the first time inflation levels had met government set targets since November 2009. Today…


Testing Business Continuity Plans

With winter’s icy grip holding sway across large sections of the UK, it is a fair bet that there are a number of business continuity plans being well and truly tested as employees are unable…


Communicating in a Crisis

Compared to previous winters, this one (at the time of writing at least) has been comparatively benign. Yes we have had the ‘weather bomb’ but it was fairly short lived and certainly nothing like as…


Securing Calls

How secure is your phone system? If you aren’t sure then now may be the time to find out, before fraudsters find out on your behalf. The long Christmas break is on its way and…


Communicating in an Emergency

The Business Continuity Institute has announced the results of a survey into emergency communication planning. The survey concentrated on mid to large sized entities but the lessons in respect of the importance of planning are…


Philae Phone Home

The success of the European Space Agency in sending a probe across billions of kilometres to land on a small comet has captured the headlines. On 12th November those at the Rosetta project’s headquarters cheered…


Safe Dialling

A recent article in The New York Times has highlighted the dangers of leaving phone systems unsecured. According to the article, hackers broke into an architecture firm in San Francisco and managed to dial $166,000 of…


Digitally Connecting

The headline news for 1st October was the abolition of that national institution, the tax disc. But the beginning of October also marked a raft of changes in UK law including an increase in the…


Dialling the Code

Following successful introductions elsewhere in the country, Ofcom have taken the next step in its phased move towards maximising the availability of telephone numbers for new users within an area. With effect from 1st October…


Hanging on the Line

The latest HMRC contact centres survey report for the period 2013/14 has revealed that overall 80% of users reported the service as good or very good. Furthermore 89% said that their experience of calling the…


Calling on SMEs

When Ofcom issued its 2014 plan it acknowledged that “business consumers are a critical part of the UK communications sector.” Following this up, the communication’s regulator has embarked upon a programme to ensure that…


Be Prepared

As the long hot summer rolls to a close with, according to some predictions, the coldest spell of August weather in 100 years we turn our thoughts ahead to the autumn and winter. Given the…


Roaming Abroad

The debate about the leadership of the EU may be rumbling on, but on a day to day basis our businesses and politicians appear to be growing ever closer to the international marketplace. From roaming…


Connecting Digitally

Where do you turn when you want to keep in touch?  Do newspapers provide all that you need to know or do you prefer to keep up to date via the radio, or the TV? …


Internet Calling

According to Ofcom, the 2014 World Cup will be the most mobile yet for football fans.  Hardly surprising you might think as smartphones abound but what is surprising is the scale of the transformation. 

When…


Connecting Globally

The 2014 International Trade Survey from Trade & Export Finance Limited has revealed some interesting perspectives on the state of the UK export market.  The Government’s drive to expand exports seems to be having an…


Neither by Snow nor Rain

We may like to think that our ‘always on’ lifestyle is a product of the computer age but a quick look back at history proves us wrong.  Herodotus, writing some two and a half thousand…


Quality Of Service

The telephone and communications regulator, Ofcom, has published its draft 2014/15 Annual Plan.  With the proposals out for consultation until the 14th February 2014, the plan covers Ofcom’s own budgetary considerations together with its…



Growing Into 2014

The latest Markit/CIPS PMI services figure came in at 62.5, compared with 60.3 the previous month. Not only was this rise well ahead of expectations, it signalled the highest level of growth since May 1997.


Closing The Loop

The man behind PayPal has unveiled his plans for a closed Hyperloop which he believes could see passengers being transported between Los Angeles and San Francisco in a fraction of the current time.  Powered by…


Clearing Phone Calls

With A level results just a few hours away The Girls’ Schools Association (GSA) has urged teenagers to keep “pushy parents” away from the phones when it comes to managing the clearing process.  As part…


Switching Certainty

Consumers who obtain their phone or broadband services via the Openreach copper network will soon find it easier to transfer their accounts between providers thanks to steps recently announced by Ofcom.  The proposals follow…


Manning The Last Phone

There is something almost mystical about the way in which as soon as the majority of Britain’s schools broke up for the summer holidays the rains arrived.  Actually for the past few years it has…


One Moment Caller

The Science Museum in London has put out a call for exhibits and memories to help to fill its new Information Age gallery.  The Museum’s main target is former managers of Lyons Tea Shops…


The Modern Equivalent Of Dante’s Circles of Hell

A former IT Manager has hit the headlines with an interactive guide which has been designed to help callers navigate through “press 1” mazes.   Over the past seven years, Nigel Clarke has pressed thousands of…


Building Export Potential

One of the interesting facts to arise out of the Chancellor’s 2013 Budget speech is that for the first time in twenty years the UK is now exporting more goods to non-EU countries than to…


Controlling Call Costs

It is perhaps ironic that with the Ofcom consultation into mid-term price increases closing in mid-March, Everything Everywhere (EE) has announced price rises. Affecting those Orange and T-mobile customers on pay-monthly deals the charging increases…


Expecting The Unexpected

The meteor which exploded over Russia on February 15th literally struck “like a bolt from the blue”. Whilst all eyes were on an asteroid which was due to fly past the Earth later that same…


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