Entries tagged: Virtual Switchboards

Connecting Digitally

Where do you turn when you want to keep in touch?  Do newspapers provide all that you need to know or do you prefer to keep up to date via the radio, or the TV? …


Internet Calling

According to Ofcom, the 2014 World Cup will be the most mobile yet for football fans.  Hardly surprising you might think as smartphones abound but what is surprising is the scale of the transformation. 

When…


Connecting Globally

The 2014 International Trade Survey from Trade & Export Finance Limited has revealed some interesting perspectives on the state of the UK export market.  The Government’s drive to expand exports seems to be having an…


Neither by Snow nor Rain

We may like to think that our ‘always on’ lifestyle is a product of the computer age but a quick look back at history proves us wrong.  Herodotus, writing some two and a half thousand…


Quality Of Service

The telephone and communications regulator, Ofcom, has published its draft 2014/15 Annual Plan.  With the proposals out for consultation until the 14th February 2014, the plan covers Ofcom’s own budgetary considerations together with its…



Growing Into 2014

The latest Markit/CIPS PMI services figure came in at 62.5, compared with 60.3 the previous month. Not only was this rise well ahead of expectations, it signalled the highest level of growth since May 1997.


Closing The Loop

The man behind PayPal has unveiled his plans for a closed Hyperloop which he believes could see passengers being transported between Los Angeles and San Francisco in a fraction of the current time.  Powered by…


Clearing Phone Calls

With A level results just a few hours away The Girls’ Schools Association (GSA) has urged teenagers to keep “pushy parents” away from the phones when it comes to managing the clearing process.  As part…


Switching Certainty

Consumers who obtain their phone or broadband services via the Openreach copper network will soon find it easier to transfer their accounts between providers thanks to steps recently announced by Ofcom.  The proposals follow…


Manning The Last Phone

There is something almost mystical about the way in which as soon as the majority of Britain’s schools broke up for the summer holidays the rains arrived.  Actually for the past few years it has…


One Moment Caller

The Science Museum in London has put out a call for exhibits and memories to help to fill its new Information Age gallery.  The Museum’s main target is former managers of Lyons Tea Shops…


The Modern Equivalent Of Dante’s Circles of Hell

A former IT Manager has hit the headlines with an interactive guide which has been designed to help callers navigate through “press 1” mazes.   Over the past seven years, Nigel Clarke has pressed thousands of…


Building Export Potential

One of the interesting facts to arise out of the Chancellor’s 2013 Budget speech is that for the first time in twenty years the UK is now exporting more goods to non-EU countries than to…


Controlling Call Costs

It is perhaps ironic that with the Ofcom consultation into mid-term price increases closing in mid-March, Everything Everywhere (EE) has announced price rises. Affecting those Orange and T-mobile customers on pay-monthly deals the charging increases…


Expecting The Unexpected

The meteor which exploded over Russia on February 15th literally struck “like a bolt from the blue”. Whilst all eyes were on an asteroid which was due to fly past the Earth later that same…


Press 1 For The Moon

In previous articles we’ve highlighted the way in which the mobile phone has changed from being a voice communication device into a camera, game console, music streamer which also happens to enable you to make…


Working Time

On 1 March 2013 the TUC will celebrate “Work your proper hours day.” This light hearted celebration recognises the nearly two billion unpaid hours which workers give for free to their UK employers each year.…


Managing Multiple Callers

Bradley Wiggin’s triumph at the BBC Sports Personality of the Year awards was marred slightly by reports that some callers had been unable to register their votes. Unsuccessful callers reportedly received either an engaged tone…


A Hi-Tech Nation

Our thanks go out to the Daily Gazette which informed its readers recently that a man was due to appear in Chelmsford Magistrates’ Court charged with seven offences including attempting to steal a telephone kiosk.…


Flexible Working

The Office for National Statistics (ONS) has reported the biggest fall in unemployment in a quarter since 2001. According to the ONS, between August and October the number of people out of work fell by…


Choosing Your Phone Provider

The Office of Fair Trading (OFT) has issued a guide which aims to help consumers to make the most of price comparison websites. Working with Ofcom, other regulators and government…


Combating Phone Shock

A BBC report recently highlighted the case of a painter and decorator who received a mobile phone bill of nearly £7000. The charges were apparently caused by multiple downloads and…


Don’t Kill Off The Phone Survey

A report on CNBC sheds some interesting light on the poll results which were issued over the course of the recent US election. Whilst Nate Silver from the New York…


What Type Of Communicator Are You?

Every now and then Ofcom moves aside from its purely regulatory role to take a glance at the way in which our viewing or communicating habits are changing. The research…


How Many Phones Do We Need?

A recent UN report revealed that there were almost as many mobile phone subscriptions in the world as people. The report by the International Telecommunication Union (ITU) said that at…


Switching Telephone Providers

There are many reasons why we may prefer to stick with our existing phone company rather than switch to a new provider. We may be worried about losing our line…



Is Your Phone System Confusing?

A home office report into the 101 non-emergency number has revealed that whilst many are satisfied with the service there remains some confusion over the use of non-emergency calls. Around…



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Considering Ofcom's initiative to better understand technologies which are currently being researched and developed across the communications spectrum and their potential impacts on users. ...Read more

Calling for self-employment

One in nine workers now identifies as being solo self-employed. We look at how virtual assistant services, answerphone use and call transfer can help to stay in touch....Read more

Flexible calling

Whether adding a new telephone station, reprogramming hunt groups, switching calls between office and home, and so on; flexible systems not only prove cost-effective in the short term, they also…...Read more

Trust my call

Help your customers and suppliers to be telehone safe by inproving your own telephone techniques....Read more