Entries tagged: Virtual Switchboards

Press 1 For The Moon

In previous articles we’ve highlighted the way in which the mobile phone has changed from being a voice communication device into a camera, game console, music streamer which also happens to enable you to make…


Working Time

On 1 March 2013 the TUC will celebrate “Work your proper hours day.” This light hearted celebration recognises the nearly two billion unpaid hours which workers give for free to their UK employers each year.…


Managing Multiple Callers

Bradley Wiggin’s triumph at the BBC Sports Personality of the Year awards was marred slightly by reports that some callers had been unable to register their votes. Unsuccessful callers reportedly received either an engaged tone…


A Hi-Tech Nation

Our thanks go out to the Daily Gazette which informed its readers recently that a man was due to appear in Chelmsford Magistrates’ Court charged with seven offences including attempting to steal a telephone kiosk.…


Flexible Working

The Office for National Statistics (ONS) has reported the biggest fall in unemployment in a quarter since 2001. According to the ONS, between August and October the number of people out of work fell by…


Choosing Your Phone Provider

The Office of Fair Trading (OFT) has issued a guide which aims to help consumers to make the most of price comparison websites. Working with Ofcom, other regulators and government…


Combating Phone Shock

A BBC report recently highlighted the case of a painter and decorator who received a mobile phone bill of nearly £7000. The charges were apparently caused by multiple downloads and…


Don’t Kill Off The Phone Survey

A report on CNBC sheds some interesting light on the poll results which were issued over the course of the recent US election. Whilst Nate Silver from the New York…


What Type Of Communicator Are You?

Every now and then Ofcom moves aside from its purely regulatory role to take a glance at the way in which our viewing or communicating habits are changing. The research…


How Many Phones Do We Need?

A recent UN report revealed that there were almost as many mobile phone subscriptions in the world as people. The report by the International Telecommunication Union (ITU) said that at…


Switching Telephone Providers

There are many reasons why we may prefer to stick with our existing phone company rather than switch to a new provider. We may be worried about losing our line…



Is Your Phone System Confusing?

A home office report into the 101 non-emergency number has revealed that whilst many are satisfied with the service there remains some confusion over the use of non-emergency calls. Around…



What Is Your Phone Worth to You?

Phone users in Brighton have good reason to keep their mobiles under lock and key according to disturbing figures from phone insurer Protectyourbubble.com. Apparently the people of Brighton are 4.4…


Don’t Be A Nuisance Caller

The Information Commissioner’s Office (ICO) has signalled a tough new approach to spam texters with proposed fines of more than £250,000 for two individuals. The persons concerned have been identified…


Playing The Telephone Game

According to a study which was recently published in the Journal of Neuroscience our memories of an event are coloured by the mood we are in each time we recall the episode. Each retelling is…


Phone Bills Are Up Up Up...

There’s a strange sense of deja view about this week’s article. For it was only a year ago when we were commenting on BT ‘s decision to raise its prices for the third time in…


What Price Phone Security?

Following attacks on mobile phone masts by a militant group, the Nigerian chief of police has ordered a round the clock guard on all telecom installations. The damage to the masts themselves is estimated to…


Throw Away Calls

Have you succumbed to phone rage? The chances are that even the most mild mannered will have at one time or another experienced a phone call which ended in a strong temptation to throw the…


Calling Overseas

As the world descends on London, international telephone services will soon be awash with calls to every corner of the globe. No doubt those visiting will make use of the usual mix of mobile, landline or international…


Would a Phone By Any Other Name Smell as Sweet

The month of August is sometimes known in news circles as the silly season. As business and political leaders jet off on holiday the world winds down a notch and editors search hard for news…


Business Calls Are On The Up

The headline news from a recent Ofcom survey into our communication habits has revealed that for the first time we are texting more than we are talking. Lead by the 16-24 year olds the average…


De-Stressing Phone Calls

Researchers from the University of Portsmouth’s School of Computing have come up with a new app which is designed to help people to manage their stress levels when receiving text messages.  Using a combination of…


Keeping It Local

Ofcom have recently confirmed that with effect from 1 November 2012, those living in Bournemouth, Poole and Christchurch will have to dial their 01202 area code even when making local calls.  The change, which was…


Boosting Brand Britain In China

A recent survey by Deloitte revealed that publicity surrounding the Olympic Games is boosting Brand Britain in the eyes of consumers in India and China.  In fact, thanks to the games, 80% of respondents in…



Managing Call Times

The UK’s Health Protection Agency (HPA) has just released the results of an extensive review into the possible side effects of mobile telephone use. The good news is that the review which pulled together scientific…


Telephone Support

On 11 April a tsunami warning in the Indian Ocean caused at least one major telephone support office to shut down as a safety precaution. Zoho, a worldwide provider of online business, productivity and collaboration…


Bucking The Inflationary Trend

The combination of high inflation and low interest rates has caused many a business owner to burn the candle at both ends when trying to plan ahead. Although inflation is still on the up, the…


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