Entries tagged: Virtual Assistants

Outsourcing assistance

You’ve been working from home. And let’s be honest at times it has been hard work; juggling business and family needs. But it has had its own rewards. So much so that 56% of employees…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


Are you there?

The Glastonbury Festival this weekend heralds the start of an event packed summer. The Ashes, Wimbledon and the British Grand Prix are only a few of the headline acts which will call people away from…


Philae Phone Home

The success of the European Space Agency in sending a probe across billions of kilometres to land on a small comet has captured the headlines. On 12th November those at the Rosetta project’s headquarters cheered…


Virtually Keeping In Touch This Christmas

Is it just us or is the Christmas season getting longer and longer?  Networking groups, eager to maximise attendance either bring December meetings forward to early in the month or skip December entirely in favour…


Time to Ignore That Call

There was an interesting article in the Times of India recently which covered the methods which some people are using to “digitally detox.”  Recognising that smartphones and other devices can actually drive a wedge between…


Manning The Last Phone

There is something almost mystical about the way in which as soon as the majority of Britain’s schools broke up for the summer holidays the rains arrived.  Actually for the past few years it has…


The Cost Of Queuing

The National Audit Office has passed judgement on HMRC’s performance in managing telephone interactions with the public. In announcing their verdict the NAP commented that “The taxpayers and claimants who phone HMRC do not have…


Managing Multiple Callers

Bradley Wiggin’s triumph at the BBC Sports Personality of the Year awards was marred slightly by reports that some callers had been unable to register their votes. Unsuccessful callers reportedly received either an engaged tone…


Flexible Working

The Office for National Statistics (ONS) has reported the biggest fall in unemployment in a quarter since 2001. According to the ONS, between August and October the number of people out of work fell by…


Don’t Kill Off The Phone Survey

A report on CNBC sheds some interesting light on the poll results which were issued over the course of the recent US election. Whilst Nate Silver from the New York…



Is Your Phone System Confusing?

A home office report into the 101 non-emergency number has revealed that whilst many are satisfied with the service there remains some confusion over the use of non-emergency calls. Around…


Phone Bills Are Up Up Up...

There’s a strange sense of deja view about this week’s article. For it was only a year ago when we were commenting on BT ‘s decision to raise its prices for the third time in…


Is It A Bad Time To Call?

The rise in popularity of the smart phone has claimed yet another casualty in the ongoing debate between privacy and practicality.  Golfer Phil Mickelson became so frustrated with the number of fans taking photos with…


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Latest news & articles

A time for flexibility

How businesses found ways to enable those working from home to contribute fully by adopting measures such as remote computer links and conference calling...Read more

Time for hybrid working

For businesses which are happy to enable hybrid working, the challenge has to be to do so in a cost effective way...Read more