Entries tagged: Virtual Switchboards

In launching its plan of work for the 2020/21 financial year Ofcom’s stated aim is to “make sure people and businesses in the UK get the best from their communications services.” Five strategic priorities and…

How safe is your telephone? Or, more accurately, how safe is the telephone policy which you expect your people to follow? 

It’s a question which has answers on so many levels from risk…

What’s in a number? We’ve written in the past about the importance of choosing the right mix of local, national or international telephone numbers to best suit your customer base. But there are other numbers…

Are you feeling generous? Even if you are, are you prepared to hand over 5% of your annual revenue to fraudsters? According to the International Fraud Awareness week website that’s the average amount lost…

How are the UK’s smaller businesses coping with current trading conditions? Well, depending on how you read the statistics, it is a bit of a good news/bad news scenario. 

Released at the beginning…

How easy is it to switch your phone provider? Well if you have a mobile phone then new Ofcom rules have come into force which should make switching far easier. Out goes the need…

In 2018/19 more than 100,000 telephone scams were reported to HMRC. That contrasts with just under 8,000 reports in the previous year; an indication of just how prevalent telephone fraud had become. And it’s a…

By their very nature small businesses have limited numbers of employees with 75% having only one employee/sole trader. As a result managing the legislative burden can take a disproportionate amount of time and distract from…

How did you design your business telephone system? Did it grow organically in line with your business, purchasing a new telephone handset each time you added to your staffing numbers? Or did you future…

As Storm Callum roars onward into the history books leaving flooding and devastation in its wake there is little doubt that autumn has arrived in force. Will it finish up as a season of mists…

When the subject of SMEs comes up in the news or in conversation what springs to mind? Perhaps your local corner shop or independent garage, a one man band or just a handful of people…

After a long hot weekend which saw May bank holiday temperature records broken in the UK, it seems almost indecent to talk about planning for a rainy day. And we do have to admit that…

In 2017 London’s Oxford Street saw 291 instances of ‘theft by moped.’ And Oxford Street isn’t alone. According to the Metropolitan Police, drive by thefts across London’s main shopping streets increased sixfold in the two…

UK SMEs plan to go back to basics in order to support their growth plans for 2018. So says a report commissioned by American Express and Oxford Economics which also revealed that the UK SME…

It may have its origins in a travel company initiative but Blue Monday now seems to be firmly established in the business calendar. In 2018 this allegedly most depressing of days falls on 15th January,…

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…

December: a time for reflection and a time for planning. No we aren’t talking here about arranging the Christmas party or organising the secret Santa although undoubtedly they are looming large in the calendars of…

Trawling through the small business news, two items in particular caught this writer’s eye.  And in the best traditions of news reporting although the two items aren’t directly related there is some good news and…

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…

EEF/BDO’s manufacturing survey for the second quarter of 2017 reveals good news virtually across the sector. So much so that the report’s authors have revised upwards their forecasts for manufacturing growth in the remainder…

And the winner is…..

Yes the awards season has arrived and the media is full of tearful winners and their acceptance speeches. At the time of writing the Baftas and the Grammys are…

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…

How do you pay for small purchases? Are you an enthusiastic early adopter of one or more of the smart pay options, do you prefer to make use of your credit or debit card, or…

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…

When you’re in business, particularly when you’re one of the small or medium enterprises which make up the majority of businesses in the UK, juggling cash flow can seem like an endless task. Never does…

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…

It’s FA Cup weekend and that means one thing; the media are going out of their way to pack our heads with statistics and facts, comment and analysis as they bid to raise the excitement…

The red telephone box. Once a regular sight in our towns and villages, like so much of the past it is gradually fading from view as its function is replaced by modern technologies. In its…

Love it or hate it, there is something compelling about April Fools’ Day. Whilst some pranks are perhaps better not repeated and others are for more general consumption, some display a depth of care and…