Entries tagged: Virtual Switchboards

Learning from the numbers

What’s in a number? We’ve written in the past about the importance of choosing the right mix of local, national or international telephone numbers to best suit your customer base. But there are other numbers…



Calling small businesses

How are the UK’s smaller businesses coping with current trading conditions? Well, depending on how you read the statistics, it is a bit of a good news/bad news scenario. 

Released at the beginning…


Time to switch?

How easy is it to switch your phone provider? Well if you have a mobile phone then new Ofcom rules have come into force which should make switching far easier. Out goes the need…


HMRC cuts phone scams

In 2018/19 more than 100,000 telephone scams were reported to HMRC. That contrasts with just under 8,000 reports in the previous year; an indication of just how prevalent telephone fraud had become. And it’s a…


Simplifying Small Business Processes

By their very nature small businesses have limited numbers of employees with 75% having only one employee/sole trader. As a result managing the legislative burden can take a disproportionate amount of time and distract from…



Stormy times ahead – be prepared

As Storm Callum roars onward into the history books leaving flooding and devastation in its wake there is little doubt that autumn has arrived in force. Will it finish up as a season of mists…


Optimising SME potential

When the subject of SMEs comes up in the news or in conversation what springs to mind? Perhaps your local corner shop or independent garage, a one man band or just a handful of people…


Planning for a rainy day

After a long hot weekend which saw May bank holiday temperature records broken in the UK, it seems almost indecent to talk about planning for a rainy day. And we do have to admit that…


Don’t be a phone zombie

In 2017 London’s Oxford Street saw 291 instances of ‘theft by moped.’ And Oxford Street isn’t alone. According to the Metropolitan Police, drive by thefts across London’s main shopping streets increased sixfold in the two…


Back to basics

UK SMEs plan to go back to basics in order to support their growth plans for 2018. So says a report commissioned by American Express and Oxford Economics which also revealed that the UK SME…


Banishing Blue Mondays

It may have its origins in a travel company initiative but Blue Monday now seems to be firmly established in the business calendar. In 2018 this allegedly most depressing of days falls on 15th January,…


Calling time on assumptions

What is the UK’s highest mountain peak? Hands up all those who said Ben Nevis? Sorry but you are wrong; the answer is Mount Hope which at 3,239m is more than twice the…


Planning success in 2018

December: a time for reflection and a time for planning. No we aren’t talking here about arranging the Christmas party or organising the secret Santa although undoubtedly they are looming large in the calendars of…


Good and bad news for small business

Trawling through the small business news, two items in particular caught this writer’s eye.  And in the best traditions of news reporting although the two items aren’t directly related there is some good news and…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…



Dialling a winning formula

And the winner is…..

Yes the awards season has arrived and the media is full of tearful winners and their acceptance speeches. At the time of writing the Baftas and the Grammys are…


Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Retaining Telephony Choice

How do you pay for small purchases? Are you an enthusiastic early adopter of one or more of the smart pay options, do you prefer to make use of your credit or debit card, or…


Automating Communications

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


The Cash Flow Conundrum

When you’re in business, particularly when you’re one of the small or medium enterprises which make up the majority of businesses in the UK, juggling cash flow can seem like an endless task. Never does…


Smart Business Telephony

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…


Managing Multiple Telephone Calls

It’s FA Cup weekend and that means one thing; the media are going out of their way to pack our heads with statistics and facts, comment and analysis as they bid to raise the excitement…


Number Plus Service Equals Solution

The red telephone box. Once a regular sight in our towns and villages, like so much of the past it is gradually fading from view as its function is replaced by modern technologies. In its…


Transforming Customer Service

Love it or hate it, there is something compelling about April Fools’ Day. Whilst some pranks are perhaps better not repeated and others are for more general consumption, some display a depth of care and…


Cost Savings for SMEs

According to new figures released this week, the drive to lower greenhouse gas emissions is starting to deliver results. The combination of a reduction in coal fired electricity generation, an overall reduction in power consumption…


Future Proofing With a Modular Phone System

It seems strange that a scant year ago we were reporting on a fall in the level of inflation to 2%, the first time inflation levels had met government set targets since November 2009. Today…


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Latest news & articles

London calling

Looking at Ofcom's announcement to add a new range of (020)4 numbers to boost availability in London...Read more

Learning from the numbers

Understanding the statistics behind your business calls could help to optimise resources and boost client relationships....Read more

Improving connectivity

With unequal broadband and mobile coverage across the country some small businesses are missing out on the benefits of VoIP...Read more