Entries tagged: Virtual Switchboards

Being Prepared for Disruption

Last week we saw Storm Francis sweep parts of the country, causing disruption as it passed.

Although not as destructive as larger storms elsewhere in the world, like the recent Hurricane Laura in…


Communicating tomorrow

Looking back over the last couple of decades it is noticeable how much the world has been transformed by the introduction of mobile, wireless, and optical fibre, technologies. Not only have they enhanced the ability…


How to deal with a surge in calls

Every now and again, things get busy and your business can expect more calls than usual. 

Sometimes this is completely unexpected and is caused by something you have no control over, such as a…


Why hosted telephony is perfect for small businesses

Hosted telephony is a great tool for small businesses, offering great flexibility at an affordable price.

What is a hosted phone system?

Hosted telephony is similar to a regular phone system, except everything is…


Flexible calling

When the Chancellor of the Exchequer, Rishi Sunak, stood up to make his summer statement on the 8th July it was clear that his focus was on employment; both preserving existing jobs and creating…



4 reasons not to choose VoIPinclusive

Our popular VoIpinclusive service is a great choice for small and medium sized businesses.

However, we understand that it may not be right for everyone, so here are 4 good reasons why it may…




Using your phone system intelligently

Your phone system can be a powerful tool to help you grow your business and communicate with prospects and clients.

Used intelligently, it can also help improve other aspects of your business.

Here are…


Secure working from home

Rather unsurprisingly we’ve written a few articles recently about options available for businesses whose people are working from home. We’ve covered areas such as the way in which virtual switchboards can help to manage call…


Flexible and Scalable Business Telephony

One thing the past couple of week’s have shown, is that it’s important for a business to be flexible and agile.

With rapidly changing circumstances and a sudden shift to working from home, some…


Remote Working Update

We’ve covered a few topics related to remote working recently, so now seems like a good time to summarise them and remind you how Callagenix can help during these unusual times.

First of all,…




It never rains but it pours

As Storm Dennis pounded down on already saturated fields and rivers the old saying to the effect that it never rains but it pours has never seemed more apt. Following on from an already wet…



Strategy, focus, communication

In launching its plan of work for the 2020/21 financial year Ofcom’s stated aim is to “make sure people and businesses in the UK get the best from their communications services.” Five strategic priorities and…


Telephone safety

How safe is your telephone? Or, more accurately, how safe is the telephone policy which you expect your people to follow? 

It’s a question which has answers on so many levels from risk…


Learning from the numbers

What’s in a number? We’ve written in the past about the importance of choosing the right mix of local, national or international telephone numbers to best suit your customer base. But there are other numbers…



Calling small businesses

How are the UK’s smaller businesses coping with current trading conditions? Well, depending on how you read the statistics, it is a bit of a good news/bad news scenario. 

Released at the beginning…


Time to switch?

How easy is it to switch your phone provider? Well if you have a mobile phone then new Ofcom rules have come into force which should make switching far easier. Out goes the need…


HMRC cuts phone scams

In 2018/19 more than 100,000 telephone scams were reported to HMRC. That contrasts with just under 8,000 reports in the previous year; an indication of just how prevalent telephone fraud had become. And it’s a…


Simplifying Small Business Processes

By their very nature small businesses have limited numbers of employees with 75% having only one employee/sole trader. As a result managing the legislative burden can take a disproportionate amount of time and distract from…



Stormy times ahead – be prepared

As Storm Callum roars onward into the history books leaving flooding and devastation in its wake there is little doubt that autumn has arrived in force. Will it finish up as a season of mists…


Optimising SME potential

When the subject of SMEs comes up in the news or in conversation what springs to mind? Perhaps your local corner shop or independent garage, a one man band or just a handful of people…


Planning for a rainy day

After a long hot weekend which saw May bank holiday temperature records broken in the UK, it seems almost indecent to talk about planning for a rainy day. And we do have to admit that…


Don’t be a phone zombie

In 2017 London’s Oxford Street saw 291 instances of ‘theft by moped.’ And Oxford Street isn’t alone. According to the Metropolitan Police, drive by thefts across London’s main shopping streets increased sixfold in the two…


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Latest news & articles

Starting out as a freelancer

With the work situation changing rapidly. Many people either by choice or necessity, are setting off down the path of working for themselves as a freelancer....Read more

Communicating tomorrow

Considering Ofcom's initiative to better understand technologies which are currently being researched and developed across the communications spectrum and their potential impacts on users. ...Read more

Calling for self-employment

One in nine workers now identifies as being solo self-employed. We look at how virtual assistant services, answerphone use and call transfer can help to stay in touch....Read more