Entries tagged: Virtual Switchboards

Good and bad news for small business

Trawling through the small business news, two items in particular caught this writer’s eye.  And in the best traditions of news reporting although the two items aren’t directly related there is some good news and…


999: Saving lives for 80 years

On 30 June 2017 the 999 service celebrated its eightieth birthday. The oldest emergency telephone service in the world came about following a fire in a doctor’s surgery in 1935 in which five people perished.…



Dialling a winning formula

And the winner is…..

Yes the awards season has arrived and the media is full of tearful winners and their acceptance speeches. At the time of writing the Baftas and the Grammys are…


Communication is key

One man band or multinational corporation; no matter what the business there are a few truths which are universal. No I am not talking here about probity or operating ethically or within the law, although…


Retaining Telephony Choice

How do you pay for small purchases? Are you an enthusiastic early adopter of one or more of the smart pay options, do you prefer to make use of your credit or debit card, or…


Automating Communications

How secure is your field of business? Are you likely to be offering the same services in five, ten, or even twenty year’s time? When we go into business we may expect some changes in…


Call Waiting

You know how it is; you’ve done your research, you’ve got all your paperwork together, you’ve cleared some space in your diary and now you’re ready to call. When you do, the phone rings and…


The Cash Flow Conundrum

When you’re in business, particularly when you’re one of the small or medium enterprises which make up the majority of businesses in the UK, juggling cash flow can seem like an endless task. Never does…


Smart Business Telephony

“The UK is now a smartphone society” according to an Ofcom report which reveals that the smartphone has overtaken the laptop as the surfing device of choice. Just one year ago 22% of us turned…


Managing Multiple Telephone Calls

It’s FA Cup weekend and that means one thing; the media are going out of their way to pack our heads with statistics and facts, comment and analysis as they bid to raise the excitement…


Number Plus Service Equals Solution

The red telephone box. Once a regular sight in our towns and villages, like so much of the past it is gradually fading from view as its function is replaced by modern technologies. In its…


Transforming Customer Service

Love it or hate it, there is something compelling about April Fools’ Day. Whilst some pranks are perhaps better not repeated and others are for more general consumption, some display a depth of care and…


Cost Savings for SMEs

According to new figures released this week, the drive to lower greenhouse gas emissions is starting to deliver results. The combination of a reduction in coal fired electricity generation, an overall reduction in power consumption…


Future Proofing With a Modular Phone System

It seems strange that a scant year ago we were reporting on a fall in the level of inflation to 2%, the first time inflation levels had met government set targets since November 2009. Today…


Testing Business Continuity Plans

With winter’s icy grip holding sway across large sections of the UK, it is a fair bet that there are a number of business continuity plans being well and truly tested as employees are unable…


Communicating in a Crisis

Compared to previous winters, this one (at the time of writing at least) has been comparatively benign. Yes we have had the ‘weather bomb’ but it was fairly short lived and certainly nothing like as…


Securing Calls

How secure is your phone system? If you aren’t sure then now may be the time to find out, before fraudsters find out on your behalf. The long Christmas break is on its way and…


Communicating in an Emergency

The Business Continuity Institute has announced the results of a survey into emergency communication planning. The survey concentrated on mid to large sized entities but the lessons in respect of the importance of planning are…


Philae Phone Home

The success of the European Space Agency in sending a probe across billions of kilometres to land on a small comet has captured the headlines. On 12th November those at the Rosetta project’s headquarters cheered…


Safe Dialling

A recent article in The New York Times has highlighted the dangers of leaving phone systems unsecured. According to the article, hackers broke into an architecture firm in San Francisco and managed to dial $166,000 of…


Digitally Connecting

The headline news for 1st October was the abolition of that national institution, the tax disc. But the beginning of October also marked a raft of changes in UK law including an increase in the…


Dialling the Code

Following successful introductions elsewhere in the country, Ofcom have taken the next step in its phased move towards maximising the availability of telephone numbers for new users within an area. With effect from 1st October…


Hanging on the Line

The latest HMRC contact centres survey report for the period 2013/14 has revealed that overall 80% of users reported the service as good or very good. Furthermore 89% said that their experience of calling the…


Calling on SMEs

When Ofcom issued its 2014 plan it acknowledged that “business consumers are a critical part of the UK communications sector.” Following this up, the communication’s regulator has embarked upon a programme to ensure that…


Be Prepared

As the long hot summer rolls to a close with, according to some predictions, the coldest spell of August weather in 100 years we turn our thoughts ahead to the autumn and winter. Given the…


Roaming Abroad

The debate about the leadership of the EU may be rumbling on, but on a day to day basis our businesses and politicians appear to be growing ever closer to the international marketplace. From roaming…


Connecting Digitally

Where do you turn when you want to keep in touch?  Do newspapers provide all that you need to know or do you prefer to keep up to date via the radio, or the TV? …


Internet Calling

According to Ofcom, the 2014 World Cup will be the most mobile yet for football fans.  Hardly surprising you might think as smartphones abound but what is surprising is the scale of the transformation. 

When…


Connecting Globally

The 2014 International Trade Survey from Trade & Export Finance Limited has revealed some interesting perspectives on the state of the UK export market.  The Government’s drive to expand exports seems to be having an…


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