Entries tagged: Virtual Switchboards

Questioning assumptions

The news that the UK’s digital watchdog, Ofcom, is to take a closer look at how digital algorithms affect our daily lives is hardly surprising. After all, algorithms increasingly influence much of our social…


Time for hybrid working

After a (mostly) sunny Easter Bank Holiday weekend, the question of whether to return to the office or not has been looming large in many people’s minds. Whilst some have no option other than to…


Don’t pick up the phone

Few would deny that the rise in smartphones has opened up a world of connectivity. However, some might also say that that ability to connect freely has come at a price; an assumption that in…


Help to grow

It’s often said that business leaders should spend 80% of their time working on their business and only 20% working in it. But that is not always easy. Just how do you step back and…


How do you use your phone?

In an age of instant communication, when the internet with all of its social media and other sites are just a click away, how do you use your phone? Is telephony still a key element…



The company switchboard solution

November; a time of frosty nights and shortening days, a month when Guy Fawkes is remembered and thoughts turn towards Christmas and the start of a New Year. This November is a little different however…


Static in the airwaves

As the first of the autumn storms rolls in and the nights draw in, it is good to have a story to lift the spirits; something a little out of the ordinary to relieve the…


Time for homework

Is homeworking becoming the ‘new normal’ or are we gradually reverting to a more business-based pattern of work? In truth, the answer to that will most likely vary considerably over the next six months as…


Being Prepared for Disruption

Last week we saw Storm Francis sweep parts of the country, causing disruption as it passed.

Although not as destructive as larger storms elsewhere in the world, like the recent Hurricane Laura in…


Communicating tomorrow

Looking back over the last couple of decades it is noticeable how much the world has been transformed by the introduction of mobile, wireless, and optical fibre, technologies. Not only have they enhanced the ability…


How to deal with a surge in calls

Every now and again, things get busy and your business can expect more calls than usual. 

Sometimes this is completely unexpected and is caused by something you have no control over, such as a…


Why hosted telephony is perfect for small businesses

Hosted telephony is a great tool for small businesses, offering great flexibility at an affordable price.

What is a hosted phone system?

Hosted telephony is similar to a regular phone system, except everything is…


Flexible calling

When the Chancellor of the Exchequer, Rishi Sunak, stood up to make his summer statement on the 8th July it was clear that his focus was on employment; both preserving existing jobs and creating…



4 reasons not to choose VoIPinclusive

Our popular VoIpinclusive service is a great choice for small and medium sized businesses.

However, we understand that it may not be right for everyone, so here are 4 good reasons why it may…




Using your phone system intelligently

Your phone system can be a powerful tool to help you grow your business and communicate with prospects and clients.

Used intelligently, it can also help improve other aspects of your business.

Here are…


Secure working from home

Rather unsurprisingly we’ve written a few articles recently about options available for businesses whose people are working from home. We’ve covered areas such as the way in which virtual switchboards can help to manage call…


Flexible and Scalable Business Telephony

One thing the past couple of week’s have shown, is that it’s important for a business to be flexible and agile.

With rapidly changing circumstances and a sudden shift to working from home, some…


Remote Working Update

We’ve covered a few topics related to remote working recently, so now seems like a good time to summarise them and remind you how Callagenix can help during these unusual times.

First of all,…




It never rains but it pours

As Storm Dennis pounded down on already saturated fields and rivers the old saying to the effect that it never rains but it pours has never seemed more apt. Following on from an already wet…



Strategy, focus, communication

In launching its plan of work for the 2020/21 financial year Ofcom’s stated aim is to “make sure people and businesses in the UK get the best from their communications services.” Five strategic priorities and…


Telephone safety

How safe is your telephone? Or, more accurately, how safe is the telephone policy which you expect your people to follow? 

It’s a question which has answers on so many levels from risk…


Learning from the numbers

What’s in a number? We’ve written in the past about the importance of choosing the right mix of local, national or international telephone numbers to best suit your customer base. But there are other numbers…



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Latest news & articles

A time for flexibility

How businesses found ways to enable those working from home to contribute fully by adopting measures such as remote computer links and conference calling...Read more

Time for hybrid working

For businesses which are happy to enable hybrid working, the challenge has to be to do so in a cost effective way...Read more