How do I setup a free trial account?

Simply Click on the Register button from the main page at www.callagenix.com or alternatively click this link: http://www.callagenix.com/registration/register.asp

What information do you need from me to make my account live?

In order to make your account live you will need to:

• Complete the account details from the left hand menu once you have logged in to your Callagenix account
  
• Provide us with 2 copies of ID via scan or fax.  These are generally one personal such as a driving licence or passport and one confirming your address such as a recent utility bill, tax document or bank statement.

What is the difference between a Free Trial account and a Live account ?

Functionally there is no difference between how the services operate on a test account and a live account.  However, with a free trial account your services will be setup to operate using a test number with a PIN rather than being connected directly to a live number.  You can only get a live number on your account once we have received your ID and any relevant payment to fund the live number.

How do I pay for my services with you ?

Most Callagenix services are supplied on a Pay as You Use basis whereby you add funds to your account via one of the valid payment methods and your account charges are debited from this balance.  Funds added to your account are non-refundable although they will remain on your account for use at a later date if terminate your service with us.  Funds can be added automatically by the system if a credit card or direct debit mandate is setup or can be added manually by yourelf at any time.

If you are operating one of the Standard Routing Numbers then you must setup either a direct debit or credit card mandate.  You will be billed either monthly or annually in advance for any bundled minutes and in arrears for any calls received above the bundled allowance.

Am I committing to a 12 month contract?

In general no.  In the case of the Pay as You Use services you are only committing to the value of the funds you add to your account.  If you wish to terminate you services then simply cease adding funds to your account.
If you are running a Standard Routing Numbers then this may be on a minimum 12 month contract.

Do I need to be a registered company to use your services?

No. Callagenix have many different kinds of customers ranging from large multi-national corporations right down to individuals.

Can you help me to setup my services?

Yes.  Callagenix provide a free service setup to make sure that we configure the solution you want.  Don’t worry if this is not absolutely correct the first time as it’s also very easy to change configurations via your administration account.

Can I make changes to my settings myself?

Of course.  All Callagenix customers have access to their routing plans on-line via their administration screens.  If you find this daunting however you can always contact us to help you make any changes.

Do you offer telephone and email support?

Yes.  Callagenix provide both email support and telephone support to our customers.  Telephone support is generally limited to normal working hours but can be arranged outside of these hours by separate agreement where customers require.

Do you provide full reporting?

Yes.  All aspects of your service is available on line including many different reports on how your numbers are operating, full financial information  etc.  You can also opt to have your some of your reports emailed to you on a daily/monthly basis.

Can your systems queue calls?

Of course.  As a carrier, Callagenix have thousands of lines meaning we can act as funnel for your calls – only allowing through the amount of calls you can cope with.

How resilient are your systems?

Callagenix have their own network with multiple locations providing both load balancing and redundancy in the event of node failures.  Many of Callagenix customers demand round the clock availability and our networks are designed with resilience as a priority.

Is Callagenix registered with any Trade bodies?

Callagenix is licensed by Ofcom to operate it’s own telecommunications network as well as being licensed to supply telephone numbers (geographic , non-geographic and premium rate).
Callagenix is also a registered Network Operator with PhonePayPlus (the UK Premium Rate Service regulator).

What kinds of numbers do you provide?

Callagenix provide virtually any kind of UK telephone number plus international numbers for many countries.  We also supply specialist international numbers such as Universal International Freephone Numbers.

I already have a telephone number with another company.  Can I move this to your services?

Probably ! Callagenix have a list of telephone companies that they can port numbers from.  The actual answer will depend on the number being ported.  Please contact us with the number and we will be able to tell you.  The actual porting process can take from 10 to 30 days depending on the type of number.

My services are likely to make money rather than cost.  How often do you make payments to me?

If you are operating a number type that generates revenue for you then Callagenix will pay this to you once each month approximately 45 days following the end of the month in which the calls were received as long as your accumulated balance is greater than £50.

 

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