Premium Rate Support Line
Provide valuable support for your customers with income for your company.
Overview - Why use a premium rate support line package?
Many
businesses, particularly in the IT industry,
recoup some of the costs of providing technical
assistance by running a premium rate support
line. It is an easy and reliable way of ensuring
that you are receiving payment for the time you
are spending assisting your customers. Or it
can be used to sell a support contract.
When your customers call the line they will be told that they are being charged for the call, and then their call is diverted either to a hunt-group or to the least busy telephone line.
Calls are pre-announced so that your staff can choose whether or not to accept a particular call. They are also reminded that the call is premium rate.
If all staff are busy, the caller will be informed and asked to call back later.
Out of office hours (which you can specify) they will hear a recorded message informing them of your opening times.
The service enables you to offer a professional support service to your callers, increasing customer confidence and improving call-handling efficiency.
Should you not wish to use a premium rate phone number to earn revenues, you may wish to consider using a Callagenix PIN entry service. This enables you to sell support contracts for a specified time period only allowing contact with your support teams only if they have a unique PIN number.
*All premium rate live services will require prior permission from ICTIS and may require a bond to be deposited.
Find out more...
How does a premium rate support line package work?
How much does the premium rate support line package cost?
See our selection of available numbers
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