Pricing Options
How your Services are paid for.
All costs involved in running a Callagenix service are taken from your Account Operating Balance, this is a real time balance of the monies in your Account. You can add money to your Account by purchasing Operating Vouchers, which work much like pre-paid telephone cards.
When you wish to increase your Operating Balance, then you merely select Add Funds to Account, select the value of voucher required and enter your card details. Once confirmed the value of the voucher is added to your Operating Balance and the funds are available to be used as you wish.
Each day any service rental charges are deducted from your Operating Balance, as well as any call costs which are debited and call revenues which are credited at the end of each call.
When your operating balance reaches a, “low watermark” level, notification to top up your account is sent automatically by email and optionally SMS. Customers with automated vouchers need not to respond to these emails as payment will be made automatically, but for those customers with manual payment methods will need to make a payment before their operating balance runs out.
All payments and charges can be viewed in the reports section of your account. Each time a payment has been made a receipt will be sent to your email address.
How To Pay
Callagenix accepts payments by the following means:
Direct Debit - Minimum £100 Auto Operating Voucher for Advanced Services. Or amount outstanding for Basic service
Card - Online or Telephone minimum £25 Operating Voucher for Advanced Services
Bank Transfer - To Barclays, minimum £100 plus VAT (£117.50 inc VAT) for Advanced Services
Cheque - Minimum £100 plus VAT (£117.50 inc VAT) for Advanced Services
Cash - Minimum £100 plus VAT (£117.50 inc VAT) for Advanced Services
Western Union - Minimum £500
The minimum payment amounts are related to the purchase of Operating Voucher, rather than payment for other services such as Studio recording or Basic Services. Any payments below the stated amount will have an Administration fee of 5 pounds deducted.
Direct Debit Mandate
You can fund your account automatically using a Direct Debit mandate. The minimum transfer amount is £100.00 or one months operating costs (whichever is the greater) if using Advanced Services, or the amount outstanding for Basic Number Only services.
Transfers are not monthly, but are only made when your account balance has dropped below its low watermark level or a payment is due.
To set up a Direct Debit Mandate, please download and complete the DD mandate form and post back to us. As the Direct Debit Mandate normally takes about 3 weeks to become active, you will need to fund your account by some other means for the first month.
The mandate is available as:
all require printing, completing and posting to:
Accounts Payable
Callagenix Ltd
Top Lodge, Harleyford Estate
Henley Road, Marlow
Bucks,
SL7 2DX
UK
Card Payment
You may also fund your account (manually or automated) by Credit or Debit Cards, however for this facility to be setup you need to provide proof of identity, such as a copy of a utility bill, bank or card correspondence, or driver's license, etc. (must be a document from a verifiable 3rd party with the cardholder's name and full address).
(Callagenix apologise for this inconvenience, however we are committed to reducing fraud over the Internet and this process has helped reduce the practice of “card skimming” and unauthorised card use)
Please either fax, post or email copies of such documentation and we will be able to quickly activate the online payment interface for your account. Please ensure that on all correspondence you note your Account Login name or ID number, also ensure you clearly indicate (circle) the cardholders address and name.
Please fax to: +44 (0) 870 162 4900 or +44 (0) 870 141 7026 or email payments@callagenix.com
Once activated, you can make a payment on-line, or you can pay over the phone (contact us). We would strongly recommend selecting the automatic voucher option when paying, as this will automatically take a payment from your card (for the amount you have previously selected) when your account balance reaches its low watermark level.
Bank Transfer, Cheque or Cash
Funds can be paid directly to a Callagenix account with Barclays Bank by Bank Transfer and Cheque or Cash counter credit. The minimum amount payable by this method is 50 pounds plus VAT.
Please ensure that if paying by Cash, Cheque or Bank Transfer that your Callagenix Account Name or ID are quoted on your payment and then send an email to sales@callagenix.com quoting:
- Callagenix Account Name or ID,
- Payment method,
- Amount,
- Branch paid into, if appropriate
- Account from which the payment has been made, if appropriate.
Callagenix Account Details
| Account name - | Callagenix Ltd |
| Sort Code - | 20-11-74 |
| Account No - | 70824119 |
| IBAN - | GB10 BARC 2011 7470 824 119 (for international transfers) |
| SWIFT code - | BARCGB22 |
Please make cheques payable to 'Callagenix Ltd’, include your Account Login Name or Account ID on the back of the cheque and post to the address below:
Accounts Payable
Callagenix Ltd
Top Lodge, Harleyford Estate
Henley Road, Marlow
Bucks,
SL7 2DX
UK
Western Union
Callagenix can accept payment by Western Union, although the minimum amount is 500 pounds, amounts less than this will not be collected.
Details are available upon request contact us.
Payment via Moneygram
Callagenix can accept payment by Moneygram, although the minimum amount is 500 pounds, amounts less than this will not be collected.
Details are available upon request contact us.
Low Watermark
The Low Watermark figure is automatically calculated to be 20% of the Operating Balance when the last payment was credited, this figure will provides a warning to allow you to top up your account manually.
Operating Vouchers
You can add money to your Account by purchasing Operating Vouchers, which work much like pre-paid telephone cards. The table below lists the Vouchers available, the value and the cost of each voucher.
| Voucher (in pounds) | Cost ex VAT (in pounds ) |
| 25.00 | 25.00 |
| 50.00 | 49.00 |
| 100.00 | 97.00 |
| 200.00 | 192.00 |
| 500.00 | 475.00 |
| 1000.00 | 945.00 |
Automatic Operating Vouchers
Automatic Operating vouchers operate exactly the same as normal operating vouchers, except they are purchased automatically by Callagenix when your Operating Balance reaches the Low Watermark level. They can only be employed if using Card or Direct Debit as the payment method.