Virtual Switchboard (IVR System)
Prompts the caller to select an option from those offered, then runs the service associated with the selected option.

Answer Phone Service
Captures a message from the caller, which is stored in a mailbox. Alerts can be generated by email or SMS of messages left. They can be retrieved via email, the phone or the web.

Company Information Line
Plays the caller an announcment. All announcements/prompts can be changed, via the web, uploading files or recording via the phone.

Call Diversion
Diverts the call to a single telephone number - the number may be UK, mobile or international. If engaged, not answered or rejected then the call may be put through to voicemail. All calls may be pre-announced.

Group Divert (ACD)
Sometimes called a “hunt group”. Diverts the calls to multiple numbers. Can hold callers in a queue while listening to a choice of on-hold music until extension available. Virtually all aspects can be configured, e.g. changing the queue size, time held in a queue and on-hold messages etc.

Fax To Email Service
Captures a fax from the caller - the fax is stored in a mailbox. Alerts can be generated by email or SMS of messages left. They can be retrieved via email or the web.

Fax services can be attached to any other service using the auto-sense fax handling.

Call Conference Service
Participate in call conferences - two types. For a simple, no account required, service just dial 0871 277 5055 to include up to 30 participants. Alternatively set up a specific service on any number type – 30+ participants, speakers and listeners, full web control.

Call Forward and Record
The Call Forward and Record service is aimed at companies or individuals who need to record outbound conversations they plan to make. A mailbox can be defined and set against the service and this specifies how the recordings will be treated once they have been made as part of the call.

Time of Day
Dependent on the day of the week and the time of the day, a different service can be run.

Caller Select
Tailor your services to provide personalization for each caller.

PIN Entry
In conjunction with our other services PIN can be used to secure answer phone mailboxes, or to restrict access to recorded information or technical support telephone lines.

Call Transfer
Allows the operator to transfer diverted callers to external numbers, extensions and other services on the account

Announcement Recording
All Callagenix services have the ability to play prompts (announcements) and a selection of music to your callers. You have complete control over virtually everything your caller hears when they call your telephone service. As with all your services changes can be made anytime, as often as required, at no charge.

Statistics, Reporting and Call Data
The Callagenix online reports gives you access to a wealth of statistics that can guide the way in which you structure and use your telephone services.

Supervisor Functions
Callagenix provides sepearet account logins that have resrticted facilities for the management of mailboxes, extensions etc..

Custom Phone Services
Callagenix services satisfy most requirements. However, Callagenix developers can design to your own custom requirements if needed .