Virtual Switchboard (IVR System)
Increase efficiency and save money with a virtual switchboard – All the features of a PBX switchboard system for a fraction of the cost!
Overview - Why use the virtual switchboard service?
Virtual
switchboards are a must for all businesses that
want to increase efficiency of call handling. From
credit card companies to small service providers,
automated switchboards are being used to handle
more and more calls. They could save your company
time and money. Rather than investing a fortune
in a traditional call centre, the Callagenix virtual
switchboard offers you the same functionality for a
tiny fraction of the cost.
The system operates like an interactive menu, offering callers audio prompts and up to 10 options using a single virtual switchboard. Each of the options can launch any other Callagenix service.
You have complete control over every aspect of the virtual switchboard, from the messages your callers hear through to the range of services offered.
The virtual switchboard enables you to provide a service to your customers 24 hours a day, so that even when you’re not working they will be able to access information and leave messages.
All Callagenix phone services have the ability to use multiple simultaneous phone lines, even if you only have access to one line. The Callagenix platform will automatically allocate and de-allocate as many phone lines as your services needs. This negates the need purchase expensive phone lines to cope with peaks of callers.
Virtual switchboard service features
- Ability to handle tens of thousands of calls per hour.
- Fully customisable message prompts by:
- Record over the phone
- Text to speech
- Upload sound file
- Professionally recorded sound
file (extra charge)
- Up to 10 options per switchboard menu (0 to 9).
- Ability to go back to the previous menu.
- Specify how many times menu options are repeated/offered to the caller.
- Define what happens if no option selected.
- 24-hour automatic call answering
- A list of callers' numbers can optionally be created.
- Auto Fax recognition (provided you have a welcome message)
- On – line customization and management.
- On – line call data & reports
- Can link or connect to all other Callagenix services
NB. Requires the use of other services, these not don incurr any costs.
Find out more...
How does the virtual switchboard service work?
How much does the virtual switchboard service cost?
See our selection of available numbers
Call Us Now On
+44 (0) 870 626 0626