A fully integrated virtual switchboard service - all of the functionality of a large PBX for a fraction of the cost.

Why use the company virtual switchboard package?

The Callagenix virtual switchboard is the equivalent of an elaborate PBX telephone switchboard – all of the functionality for a fraction of the cost.

When a call is received, the caller is presented with an interactive menu of options. When they select one they are redirected to that service, held in a queue, switched through to a message service, or whatever other option you have set. The system is completely flexible, down to the length of time calls are held in a queue before being redirected and the hold music.

Answer phone messages are stored in a mailbox and can be accessed via a web-based interface or forwarded by email – the virtual switchboard service can even contact you by email or SMS when a fax is received.

You can tell the virtual switchboard when your working day ends, and all calls will then be automatically put through to the service of your choice – usually an answer phone service or a recorded message.

All Callagenix services have the ability to use multiple simultaneous phone lines, even if you only have access to one line. The Callagenix platform will automatically allocate and de-allocate as many phone lines as your services needs. This negates the need purchase expensive phone lines to cope with peaks of callers.

How does the company virtual switchboard package work?

You choose a single UK or international phone number, and specify which services you would like to be presented as options to callers. You then specify where each call option is diverted to – a single number, a range of numbers in a particular order, an answer phone mailbox, a fax line, or a recorded message service.

All calls can be preannounced, giving the recipient the choice to accept or reject a call, either diverting the call through to another phone number, to voicemail, or to transfer the caller back to the virtual switchboard.

Company virtual switchboard package features

• Choice of telephone number
• Ability to handle tens of thousands of calls per hour. 
• Fully customisable message prompts by:
  1. Record over the phone
  2. Text to speech
  3. Upload sound file
  4. Professionally recorded sound file (extra charge)
     
• Up to 10 options per switchboard menu (0 to 9).
• Ability to go back to the previous menu.
• Specify how many times menu options are repeated/offered to the caller.
• Define what happens if no option selected.
• 24-hour automatic call answering
• A list of callers' numbers can optionally be created.
• Auto Fax recognition (provided you have a welcome message)
• On – line customization and management.
• On – line call data & reports
  
• Can link or connect to all other Callagenix services

NB.  Must be used with another service.

 

Need a company virtual switchboard package service?

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