Diverts callers to a single number or group of numbers including queuing and on-hold music. Some people may call this a hunt group.

Overview - Why use the multi-call queuing package?

Multi-call diversion enables you to control any calls that come in to your main telephone number. Callers can be redirected to a single telephone number, to a ‘hunt group’ where they will be passed from number to number until the call is accepted and answered, or automatically connected to the least busy line in a group.

In addition, all calls are pre-announced with the caller's number, giving the recipient the option of accepting it or redirecting it to another number or a voicemail service.

You have complete control over the way in which each call is handled, from the length of time for which callers are held in queues to the dialling tones or hold music they hear.

Voicemail messages are stored electronically, and can be forwarded to a designated address by email.

The system can also identify incoming faxes are redirect them to a relevant line, doing away with the necessity to publicize separate telephone and fax numbers for your business.

Out of office hours, you can have all calls automatically redirected to an answering service, and you can even be informed when messages are received (by SMS to your mobile phone, or by email).

 

How does the multi-call queuing package work?

All you need to do is select a UK or international phone number to use with this service, and specify precisely how you would like calls to be handled. If you want your callers to be greeted with a message, this can be uploaded as a recording or using our ‘text to voice’ online service. You can also upload hold music.

By using the Callagenix multi-call package callers should never hear an engaged tone ensuring that callers are always connected straight through to you.

All incoming calls will be identified as voice or fax calls and redirected appropriately, based on the criteria you have specified.

If you need to add or remove numbers from hunt groups, change redirect numbers or alter the service in any way, you can do this easily using our online management system.

 

 

How much does the multi-call queuing package cost?

All service costs are per day and include a choice of a single telephone number.   Depending upon the number chosen to run your service, there may be a call cost to you, or revenue paid to you.

Callagenix Multi-call Queuing Package	Costs
Service Rental	70 pence per day
Service Set-up
Choice of any Telephone Number	*
Customizable welcome & menu options
Out of hours answer phone
Multi-Call queuing
Voicemail retrieval by phone (via 0870 number & PIN)
ACD Extension Log on/off (via web or 0870 number & PIN)
Voicemail or Fax messages sent to email
On line Reporting & Statistics
On-line Administration
Choice of On-hold Music
Fax to email service (If same number used)

 

Optional and Supplemental Service Costs	Costs
Voicemail or Fax SMS Text Alerts to Mobile	12 pence each
Telephone Call Recording	£1 per hour (based on 500 hrs)
Professional Voice Artist Recordings	POA

* Excludes Gold, Silver, International, Premium Rate & Selected UK regional numbers

There may be additional charges involved, depending on the type of telephone number you select to use with this service (for example, use of an 0800 free phone number involves some operating costs).

Costs to customer

The costs to your customer of using any Callagenix service depend on the type of telephone number you have selected. See our ‘numbers’ section for details. From 0800 free phone to premium rate numbers, we can offer a rate which suits your business requirements.

 

 

 

Need a multi-call queuing service?

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