Premium rate support line package

Why not turn incoming support calls into revenues with a Callagenix premium rate support line service?

Let’s be honest, a fair percentage of support calls are made by callers who don’t read instructions or don’t read your web site. As a result, valuable and expensive support time can be wasted costing your business thousands of pounds. With a Callagenix premium support line service you can still provide valuable support for your customers whilst generating income for your company.

How does a premium rate support line package work?

Many businesses, particularly in the IT industry, recoup some of the costs of providing technical assistance by running a premium rate support lines. It is an easy and reliable way of ensuring that you are receiving payment for the time you are spending assisting your customers on the telephone. Or it can be used to steer clients to buying a support contract.

When your customers call the Premium rate support line they will be told that they are being charged for the call, and then their call is diverted either to a hunt-group or to the least busy telephone line in your office.

As a requirement of the Premium rate code, calls are pre-announced so that your staff know the call is premium rate one. Options can also be set up to allow staff to reject the call in which case the call will route to the next available member of staff.

If all staff are busy, the caller will be informed and asked to call back later.

If your service is not 24 x 7 service, an “out of office hours”, or “lines closed” recorded message can be played informing callers of your opening times.

The service enables you to offer a professional support service to your callers, increasing customer confidence and improving call-handling efficiency.

Should you not wish to use a premium rate phone number to earn revenues, you may wish to consider using a Callagenix PIN entry service. This enables you to steer customers towards taking out support contracts for a specified time period, only allowing contact with your support teams only if they have a unique PIN number.

Why use a Callagenix Premium rate service?

Callagenix will not only provide you with the Premium rate number, but will also provide you with the service to run it on enabling you to manage and update your service, track your call volumes and revenues generated in real time. 

When you use a Callagenix Premium rate service you automatically benefit from using our telephone lines allowing multiple callers access to your services concurrently.  This is particularly useful for Tipster services, Brochure services, Competition lines and Information services.

In addition and as a part of the code, most premium rate services will require specialist telephony requirements including, call cost messages to be played to callers,  identification of a premium calls to recipients, call recording and some services will require automated call termination when a single caller has reached £30.

Callagenix is a registered and authorised network provider with PhonepayPlus.

How do I set a Premium Rate number service up?

All 09 premium rate numbers are regulated by the Premium Rate Regulator, PhonepayPlus.  As a result, you will need to comply fully with the PhonepayPlus code of practice including registering as a service provider and providing Callagenix with suitable contact and ID documentation.

Registering as a service provider with PhonepayPlus is free and should take no more than 5 minutes on their web site.  Full instructions and links are provided if you email sales@callagenix.com

As a very general rule if your service is pre-recorded and not a live one (two way conversations) and does not target minors (under 18) you do not need prior permission, just compliance with the code.   Most live services will require a live certificate from PhonepayPlus with some exceptions including Premium rate support lines.

For full and detailed information on setting up any Premium rate service including, compliance details and costs please email sales@callagenix.com

For details on setting up a Premium rate support line please click here

How much do I earn from a Premium rate call?

The table below indicates the minimum revenues you can earn.  VAT can be added to these rates if you are VAT registered.  If you already have a Premium rate service and are generating significant monthly volumes we may be able to offer you better rates and a more flexible service.

Revenues paid are calculated per second – conditions apply*

Revenues paid are calculated per call – conditions apply*

How much does a premium rate number cost me?

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