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Client - Whitehorse Manor Junior School, Croydon (http://www.whitehorse.croydon.sch.uk)Business Issue - How can I make it easy for parents to let schools know when their child is absent?
Services - Answer Phone
Total Service Costs - 40p per day
Callagenix Solutions can make it very easy for parents and carers to let your school know when their child is absent. Our service will take all your absenteeism calls at any time without the need for you to:
• Provide staff to take calls, (often in the busiest period)
• Buy or install expensive hardware.
“Using the Callagenix service is cheaper than the line rental on a new phone line, the installation costs, and the cost of a decent answer phone”.
Alex Clark Headteacher, - Whitehorse Manor Junior School, Croydon
How the issue was resolved
1. Parents and carers dial 0800 XXX XXX at any time of the day and they will hear a message (the messages can be changed by you at any time using your web browser, or calling in by telephone)
2. Parents or carers leave their details.
3. The system digitally records the message and immediately sends it as a “wav” file attachment to the school's email address. The message is date and time stamped and includes the caller's telephone number (if not withheld)
4. The school can then play the message attachment on their PC. If sound is not available on the school PC they can dial a voice mailbox to listen to the messages.
5. Finally, a full reporting facility is included for statistical analysis.
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