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Phone Services At A Glance

 

  Inbound In/Outbound Control Services*    
Included= Included  
Extra= Optional Extra 
To be announced= To be announced 
# = Purchased separately		 Information line Fax to email Answer phone Call diversion Group divert Call forward and record Virtual switchboard Time of day PIN entry Caller select Straight route Call conference
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Calls Run Over
Tier 1 Voice circuits Included Included Included Included Included Included Included Included Included Included Included Included
VoiP To be announced To be announced To be announced To be announced To be announced To be announced To be announced To be announced To be announced     To be announced
                         
Service Features
Free trial / test of Service Included Included Included Included Included Included Included Included Included Included   Included
Choice of UK and International Telephone Numbers Included Included Included Included Included Included Included Included Included Included Included Included
24 X 7 control via Web Access Included Included Included Included Included Included Included Included Included Included Included Included
Immediate user customisation of messages / prompts using:                        
  Text to speech Included   Included Included Included Included Included   Included Included   Included
  Upload Sound File Included   Included Included Included Included Included   Included Included   Included
  Record via Telephone Included   Included Included Included Included Included   Included Included   Included
  Professional Voice Artist Extra   Extra Extra Extra   Extra   Extra      
Divert/Forward calls to any UK/International Number (fixed or mobile)       Included Included Included Included   Included Included    
Change destination or forwarded number on-line       Included Included           Included  
Change destination or forwarded number by phone       Included   Included            
Hidden Pre-announcement of callers       Included Included              
Accept Multiple Simultaneous Callers Included Included Included Included Included   Included Included Included Included   Included
CLI recognition (if number not witheld) Included Included Included Included Included   Included Included Included Included   Included
Fax to Email recognition (must have welcome msg and use same no.) Included   Included Included Included   Included   Included Included    
Fax to Email recognition   Included                    
Digitally record telephone conversations     # # #            
                         
Inbound Control & Select
Caller IVR menu selections, (e.g. Press 1 for Sales, 2 for Accounts)             Included          
Automatic services selection using a 7 day timer               Included        
Automatic services selection by identification of callers number                   Included    
Automatic services selection by secure PIN entry by callers                 Included      
                         
How You Can Handle A Caller
Put caller On Hold       Included Included              
Put caller back to switchboard or another service       Included Included              
Caller Queuing         Included              
On Hold Music       Included Included              
Wrap up time         Included              
Sin bin         Included              
Agent Log on / Off         Included              
Call transfer to any telephone number       Included Included              
                         
What I Can Do With My Agents (Persons taking the call)
Change destination number immediately via the web       Included Included              
Change destination number immediately via the phone       Included                
Log destination number On/Off via the web         Included              
Log destination number On/Off via the phone         Included              
Caller Pre-announcement       Included Included              
Ability to reject call       Included Included              
Full Statistics showing, calls missed, rejected & taken       Included Included              
                         
Personal Mailbox Allowing
Storage of Voicemails for up to 14 Days       Included Included              
Storage of Faxes for up to 14 Days Included Included Included Included Included              
Storage of Call recordings for up to 14 Days           Included            
Notification by email of Voicemails, Fax, or Call recordings message Included Included Included Included Included Included            
Immediate sending of Voicemail or Fax message as attachment Included Included Included Included Included              
Immediate SMS Text message alert of Fax or Voicemail Extra Extra Extra Extra Extra              
(voicemail files sent as ".wav" Fax sent as ".tiff" files                        
                       
Reporting and Statistics
On -line realtime Included Included Included Included Included Included Included Included Included Included   Included
Full account activity Included Included Included Included Included Included Included Included Included Included   Included
Calls by number or service Included Included Included Included Included Included Included Included Included Included    
Calls taken, rejected, missed Included Included Included Included Included Included Included Included Included Included    
Extension/Agent logg on/off Included Included Included Included Included Included Included Included Included Included    
Multiple call counters Included Included Included Included Included Included Included Included Included Included    
                       
Emailed
Full raw call data record (CDR's) Included Included Included Included Included Included Included Included Included Included Included Included
                       
Build Your Own Services (Services that can be bolted or linked together)
Information Line             Included Included Included Included    
Fax to Email             Included Included Included Included    
Answer Phone         Included   Included Included Included Included    
Call Diversion             Included Included Included Included    
Group Divert             Included Included Included Included    
Call Forward & Record             Included Included Included Included    
Virtual Switchboard Included     Included Included Included Included Included Included Included    
Time of Day Included Included   Included Included Included Included Included Included Included    
PIN Entry Included Included   Included Included Included Included Included Included Included    
Caller Defined Included     Included Included Included Included Included Included Included    
Call Conferencing             Included          
                         
API's
Change destination number       Included                
Change TTS (text to speech) prompts & generate new recordings Included   Included Included Included Included Included Included Included Included    
Select new recordings Included   Included Included Included Included Included Included Included Included    
Log On/Off Extensions         Included              
                         


Basic Services - Number Direct Call cost to you - deposit required Revenue paid to you
(Calls must terminate on a UK landline only - Not mobile or Internatially) Information Line Fax to email Call diversion Group diversion
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Calls Run Over
Tier 1 Voice curcuits Included Included Included Included
         
Service Features
Choice of numbers (exc Gold & Silver) Included Included Included Included
Abiity to request change of termination number (usually 24 hours) Included Included Included Included
Monthly call statistics Included Included Included Included
Can be upgrated to Callagenix Advanced Services Included Included Included Included
          

* Must be used with another Service

Benefits

These are just some of the benefits your business will gain from using our services:

Image - All your calls are answered in a uniformly professional manner and routed as per your instructions.

Simplicity - You are freed from installation and maintenance of complex equipment.

Configurability - The system is fully configurable by you 24 hours per day, 7 days per week via a web interface.

Price - Callagenix charge on a usage/rental basis so there is no high capital outlay

Performance- Callagenix systems can handle tens of thousands of calls per hour, allowing peaks of calls to be handled smoothly.

Flexibility - Your system can be easily modified to suit your changing business requirements. It's also possible to try out new configurations at minimal cost to you.

Time saving - You can set up and run your own service in less than half an hour. Try it and see for yourself (fully operational test services can be set up and operated free of charge).

Presence - Using this style of number you do not have to be based in the UK. Your callers simply see a UK-based number which when called transfers them to your normal place of business.

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+44 (0) 870 626 0626