Are you looking to easily record and store your telephone calls for as little as £25 per month?

You may like to because of…

• Monitoring customer service, Staff training, or jut need to record the odd call.

You may have to because of…

• Regulatory requirements, Legal reasons, company policy etc..

Callagenix telephone call recording (not to be confused with voicemail) enables you to record and store all your inbound / outbound telephone calls without the need for expensive and complicated hardware. Each telephone call is securely digitally stored in your Callagenix account for as long as you need.

A powerful and easy search facility allows you to find the recordings of your choice. Once you have identified the recordings you need, you can listen, download, delete, or continue to archive them for as long as needed.

If you use other Callagenix services you can also store your Voicemails and Faxes as well. A future enhancement will also allow OCR recognition on faxes!

What are the benefits of Call recording & Storage (MARR)?

• No technical knowledge required to use it.
  
• Will accept multiple concurrent recordings
  
• No restriction on call lengths
  
• No equipment required.
  
• Can be used with other Callagenix services. (fax & voicemail)
  
• Recordings can be stored for as long as needed (3 months minimum requirement)
  
• FTP access
  
• Can be set up in a few hours

How much does the Call recording & Storage (MARR) service cost?

The pricing is made up of 2 elements, a Base charge and if appropriate an Additional minutes charge. The Base charge includes recording time (this used to be purchased separately but has now been included into the Message Archiving Service).

The Base charge is levied a month in advance and Additional costs monthly in arrears (based on the total previous months minutes stored).

Description	Cost per month
Base (up to 5000 minutes recording)	£25.00
each Additional 5000 minutes or part thereof	£10.00
	(all prices exclude VAT)
Recording Time	This is included in the Standard Routing service charge.

The charges can be paid for by Card, Direct Debit or Operating Balance debit as long as a minimum of a 100 pound Automatic Operating voucher is in place on the account.

Must be used in conjunction with at least one of the services below

Callagenix IP service (outbound recording)
Callagenix Call forward & record (outbound recording)
Callagenix Switchboard (inbound recording)
Callagenix Group Divert Service (inbound recording)
Callagenix Call Divert Service (inbound recording)

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		PDF Case Study		1.9mb

 

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